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English Tea Store has a rating of 4.7 stars from 4,491 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.
Proactively asks for customer feedback
This company responds to reviews on average within 12 days
22,572 reviews
This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.
This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!
I'm always impressed with the ease and selection of your site.
Selection and I'd bought from there before.
They are family favorites that we use to get in England.
Date of experience: November 29, 2019
I'm always impressed with the ease and selection of your site.
Date of experience: November 21, 2019
Ordering was simple and product arrived in excellent condition.
Date of experience: December 2, 2022
Fast and easy, delivered quickly, appreciated by all.
Date of experience: December 3, 2022
I was pleasantly surprised by how quickly my snacks arrived. Thank you!
They had all the snack items I wanted in one place.
Date of experience: May 23, 2023
Will know more when family confirms, Service was great, and delivery arrived as promised.
Date of experience: December 2, 2022
Ordering was easy, products are as advertised. Will be back for more. :)
Date of experience: April 2, 2023
Packaged well and received the order quickly. Will be ordering again.
Has everything we need and descent prices.
Date of experience: December 5, 2022
Easy to order, good notification of delivery date and received in a timely manner.
The Twinings English afternoon tea is not sold in my local grocery stores.
Date of experience: January 24, 2023
Experience was perfect. Item as described and received in a very timely manner.
The only place on-line where I could find a sampler since I did not wish to order up to 5lbs. Of tea that I had no clue as to its flavor.
Date of experience: January 25, 2023
Customer-friendly site - had just what I was looking for!
Date of experience: January 18, 2023
This was an easy online experience. And the tea is world quality.
Date of experience: January 17, 2023
Always great service and ease of shopping. Will be back
Date of experience: October 9, 2022
Love British Sweets! Smooth Order package arrived safely
Looking for British Chocolate
Date of experience: December 7, 2022
Easy to order and having PayPal as an option is very convenient.
Date of experience: December 6, 2022
Great, fast service. Cocoa can was a little wet due to ice pack, but other than that 5 stars!
Date of experience: April 6, 2023
Great choices and service from a reliable seller. No issues at all!
Had products hard to find in the California desert.
Date of experience: December 5, 2022
My penguin bars came smashed but everything else was ok
Date of experience: October 14, 2022
Good for quick delivery and proper packaging. I liked the variety offered.
Date of experience: October 12, 2022
Dear Patti, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great prices, shipping was on time and l will order more. Please keep them in stock!
Googled English Online Shopping
Date of experience: February 22, 2023
Easily found what I wanted, ordered & sharing in a snap
Past experience.
Date of experience: February 22, 2023
Waiting for $$ reimbursement. Suspect possible tampering.
Friend ordered from them.
Date of experience: December 7, 2022
Date of experience: November 16, 2022
Everything about my order was perfect. I'll be back (to quote Arnie's most popular line)
Because they carried Taylor's Rhubarb tea.
Date of experience: September 2, 2022
I received my order just as described- no problems
Date of experience: January 24, 2023
Very good but would like to see it available in 100 box
Used to drink reg tea could not find decaffeinated as the Doctor said only decaffeinated for my health.
Date of experience: January 24, 2023
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.
The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.
The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.
The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.
History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek
Dear Mary, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!