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    English Tea Store

English Tea Store

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
4.5 / 5
Corporate Values

Overview

English Tea Store has a rating of 4.7 stars from 4,531 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with English Tea Store most frequently mention customer service, timely manner, and great selection. English Tea Store ranks 1st among Tea sites.

  • Service
    163
  • Value
    99
  • Shipping
    102
  • Quality
    100

Proactively asks for customer feedback

This company responds to reviews on average within 12 days

Positive reviews (last 12 months): 92.8%
Positive
1,935
Neutral
73
Negative
77
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22,623 reviews

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How would you rate English Tea Store?
Business's Favorite Review

“English Tea Store my new bff”

Sharon O.
9/30/20

This store us my new bff for UK goodies. The cookies came in tact. The chocolate although I haven't opened and tried it, was NOT melted. They placed a freezer pack which melted but it did its job! I have to admit I was expecting melted shortbread chocolate cookies. However, that was not the case! Ordering was easy. Waiting for delivery and/or ship time was just a few days.

Date of experience: 8/27/20
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Top Positive Review

“Great!”

Lynn G.
10/11/20

This was my first time ordering from English Tea Store's site and I am totally satisfied! All the goodies were delivered fast and packaged well. Nothing damaged, crushed or crumbled! Cannot wait to place additional orders! I paid extra for the cooling bag and things were packed perfectly in it. Thanks so much!

Date of experience: 9/11/20
See positive reviews

Reviews (4,531)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (94) quality products (54) tea pot (73) customer service (149)
Thumbnail of user ucsdh1
1 review
0 helpful votes
  • Send Message
December 24th, 2024
Verified purchase

Ordered. Payed, received very fast. Received the exact ordered item. Fresh and well packed. WHAT ELSE can one hope for. This is quite unusual: One in three or four web orders end in lies, fraud,
Inaccuracies, and disappearance of the merchant. What has this world come to? I will SURELY repeat orders from the English Gea Store. Thank you.

Reason I chose this business:

Their website was accurate and actually comprehensible. Thanks.

Date of experience: December 14, 2024

Thumbnail of user caprig1
New York
1 review
0 helpful votes
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December 16th, 2024
Verified purchase
• Updated review

One of my favorite tea stores! Long time customer. We really enjoy almost everything we have bought here. Sales are good and there is a lot to choose from in the non-caffeine category which is very helpful.

There are many unique teas that we enjoy very much.

Date of experience: December 7, 2024

One of my favorite tea stores!
December 3rd, 2024
Verified site experience
• Previous review

One of my favorite tea stores! Long time customer.

Date of experience: November 23, 2024

Favorite Tea Store
March 2nd, 2024
Verified purchase
• Previous review

I love this store. The new site is still hard to get used to, but I am working on it. Thanks for keeping us in touch with Britain and tea products. We like your selection and especially love the Irish Fruit Only jams

Date of experience: February 21, 2024

So far I am very happy shopping here
December 14th, 2023
Verified site experience
• Previous review

Date of experience: December 7, 2023

One of our favorite sources for tea
November 28th, 2023
Verified purchase
• Previous review

You are one of our favorite stores to order tea from. Your selection is fantastic and we appreciate the specials too. You have teas at decent prices with excellent quality. Fast shipping too. Thank you for such a great business.

Date of experience: November 21, 2023

Thumbnail of user kathrynd1311
Illinois
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I placed my second order. The items I ordered came super fast compared to other online stores I've ordered from. Expiration dates were also excellent and everything was shipped perfectly with no damage

Reason I chose this business:

Fast service

Date of experience: December 1, 2024

Thumbnail of user colettem154
Pennsylvania
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Everything is well priced, carefully packed, fresh and delicious. So convienient. The mini-preserves make up as charming table favors for my holiday gatherings. And I will definitely be returning for more specialty teas.

Reason I chose this business:

Convenience, wide selection, price, good reviews

Date of experience: December 9, 2024

Thumbnail of user kimberlyt1511
Texas
1 review
0 helpful votes
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December 14th, 2024
Verified purchase
• Updated review

Always a wonderful experience with English Tea Store. They have a wide variety of products which are competitively priced. Each of my orders has arrived in excellent condition, fresh and fragrant. I have been a customer for several years and will continue to purchase from English Tea Store.

Reason I chose this business:

Variety of tea, consistent and excellent quality

Date of experience: December 4, 2024

Lovely Tea
May 13th, 2024
Verified purchase
• Previous review

I have ordered from English Tea Store for several years. I've always enjoyed the quality products. Orders arrive in a timely manner and pricing is fair. I will certainly continue to purchase all my tea from English Tea Store.

Reason I chose this business:

I definitely have my favorites that I consistently order but I enjoy the wide selection of products and like that sample sizes are offered.

Date of experience: May 3, 2024

Thumbnail of user moes69
New York
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

Fast shipping and high quality products! I was very impressed with how secure the packaging was. And even more impressed with how aesthetically pleasing the tins were. They'll definitely be the talk of holiday parties for years to come...

Reason I chose this business:

Seemed like the right thing to do...

Date of experience: December 14, 2024

Thumbnail of user margaretd2570
New York
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I was a little worried about my order because it contained glass jars of preserves and I had had a bad experience with an order from another source in the past. So, I was delighted to open the package and to see everything packed with great care, especially the three glass jars! Bravo and many thanks!😊

Reason I chose this business:

Wonderful array of products and great prices.

Date of experience: December 12, 2024

Thumbnail of user gingerm83
Georgia
2 reviews
0 helpful votes
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December 21st, 2024
Verified purchase
• Updated review

My order shipped very quickly. Care was obviously taken with the packing of my products within the sturdy box. Kudos for attention to detail in every facet of the process to provide top notch products and service!

Reason I chose this business:

My favorite shortbread cookies and excellent service! No one does it better!

Date of experience: December 11, 2024

I look so forward to the shortbread biscuits every...
September 23rd, 2024
Verified site experience
• Previous review

I look so forward to the shortbread biscuits every fall as the temp begin to fall. Can't wait for my order to arrive! ETS has THE best service!

Date of experience: September 13, 2024

Christmas just wouldn't be Christmas without Walkers...
December 18th, 2023
Verified site experience
• Previous review

Christmas just wouldn't be Christmas without Walkers shortbread cookies (biscuits)! Ordering from ETS is quick and effortless. Delivery is quite fast. Will be back again and again!

Date of experience: December 11, 2023

Thumbnail of user kellyd2785
Oregon
1 review
0 helpful votes
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December 13th, 2024
Verified purchase

I can give a more accurate review once the recipient of the tea basket I am putting together let's me know how wonderful they are. The packaging is very nice and the fact that the loose leaf teas have a redeemable bag is awesome.

Reason I chose this business:

Was googling for loose leaf teas and I came across the sale you were having. The prices I got were unbeatable.

Date of experience: December 3, 2024

Thumbnail of user davida8042
New York
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

The teas received were satisfactory, but the delivery was very slow, and I would not order again. There are so many places on the internet to order tea, such as Teadog, where the delivery is very fast, as fast as Amazon.

Reason I chose this business:

Was looking for British and Irish teas on internet.

Date of experience: December 16, 2024

Thumbnail of user maryw6688
New Mexico
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Loved shopping at your store. Wonderful experience. I especially appreciate the fast shipping and your low shipping rates. I will most definitely buy from your store again. Wishing all your staff a blessed Christmas. All be well. Thank you.

Service

Date of experience: December 24, 2024

Thumbnail of user clintj81
Texas
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

This was my first order with the English Tea Store. I ordered 2 green teas and both are outstanding. I found the web site well laid out and easily navigated. Prices are competitive, ordering was a breeze, and the order was shipped very quickly. I could not be more pleased with the entire experience. I will be ordering from the English Tea Store again.

Date of experience: December 6, 2024

Thumbnail of user lorrainec1012
Iowa
1 review
0 helpful votes
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December 3rd, 2024
Verified purchase

Fast shipping, nothing expired, good experience. We shop here every year for our favorite items that we cannot find locally. As Ex Pats we enjoy having English goodies that remind us of home and make Christmas special.

One of the Fruit Pastille tubes arrived open with the sweets in the bottom of the box, I called and spoke with a nice lady, she sent a replacement. Thank you.

Reason I chose this business:

Have shopped here before

Service

Date of experience: November 23, 2024

Thumbnail of user lenorep50
Washington
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I was delighted to receive exactly what I had ordered. The treats were exactly as advertised. The qualtiy is super. I was surprised to see that the packing box did not have 'fragile' or 'food' on it. My order was shipped promptly and quickly.

Date of experience: December 27, 2024

Thumbnail of user celiag137
California
1 review
0 helpful votes
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December 1st, 2024
Verified purchase

Order arrived without breakage. Last company I ordered from had to refund. Theirs arrived broken even tho huge red fragile sign on both sides of package.

Price of mincemeat is getting way to high and it's my favorite purchase every Christmas.

Reason I chose this business:

Hoped for safe arrival

Date of experience: November 21, 2024

Thumbnail of user miker3965
Colorado
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

I cannot rate the tea as it is a gift so I don't know the quality. However, I can tell you I was pleased with the ease of ordering. Also, the items arrived as described and in a timely manner. Thank you.

Date of experience: December 21, 2024

Thumbnail of user shirleyh2429
Pennsylvania
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

Couldn't use the "search" feature. Everything else was great, especially the recommendations of similar items.

Part 2 after delivery.
Not your company's fault but the package was wandering around my location for almost a week. So from order to delivery took two weeks. Of course it was not Emergency tea.

The Pumpkin tea, I bought it for myself, was excellent!

Date of experience: December 15, 2024

Thumbnail of user traceyb865
Pennsylvania
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

The ordering was straight forward, received the package quickly, the tea set was as pictured and very well package.
The tea set is cute as a button for my great nieces ages 6 & 3. I'm hoping a tea cup will survive the years as a keepsake for them to remember me by!

Reason I chose this business:

Googled tea sets

Date of experience: December 8, 2024

Thumbnail of user kimberlya2413
Ohio
1 review
0 helpful votes
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December 7th, 2024
Verified purchase

I ordered bottles of Henderson's Relish from Amazon. It did not turn out well. The first order they destroyed in shipping and then the replacement order was lost. The English Tea Store got it right. Next year I'll order all my Anglocentric Christmas gifts from here.

Date of experience: December 12, 2024

Thumbnail of user vickij403
Arizona
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Upon opening the box the tea bags were in disarray; assuming the cause was due to traveling by mail. Upon organizing the tea bags by category, the box was not full like the above picture. Wish there were more of the jasmine and lavender tea bags in the nice box.

Reason I chose this business:

Choose English Tea Store as the description of the item I was looking for was the closest to what I wanted

Date of experience: December 9, 2024

Thumbnail of user lynnm2246
Alabama
1 review
0 helpful votes
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December 9th, 2024
Verified purchase
• Updated review

Site didn't want to take coupon code they provided. I had to call and get different code. I had some issues with using the site. Not sure if it was the fault of the site or my phone. I'd look at something, then would have trouble getting back to the list of what I wanted to see. Site has a lot of good things. I liked the violet cremes. Lovely flavor!

Lady gave me 10 percent off, but seemed to have a bit of an attitude. Maybe she deals with a lot of unhappy people or was having a bad day.

Reason I chose this business:

I needed an inexpensive tea set for a senior angel.

Service

Date of experience: November 29, 2024

Site didn't want to take coupon code they provided
November 25th, 2024
Verified site experience
• Previous review

Site didn't want to take coupon code they provided. I had to call and get different code.

Date of experience: November 15, 2024

Thumbnail of user alm840
California
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

I ordered three jars and one of them was already opened. They refunded me that 6.00$, but they would not send me another jar. The problem is shipping is pretty costly and I needed that extra jar. It would've been nice if they just shipped another jar to me without the shipping cost. But they would not do that even when I requested it.

I ordered three jars and one of them was already opened. They refunded me that 6.00$ , but they would not send me another jar. The problem is shipping is pretty costly and I needed that extra jar. It would’ve been nice if they just shipped another jar to me without the shipping cost. But they would not do that even when I requested it.

Service

Date of experience: November 25, 2024

Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user mackensieb4
Georgia
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

The jars are super small. I should have known when it said 1 ounce, but for some reason I was thinking it would be taller. I was going to use them in gifts for my neighbors but am too embarrassed by the size to give them out.

Date of experience: December 2, 2024

Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Dear Mackensie, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user judithh2012
Indiana
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I had to make a substitution for one of the 3 items I ordered, because the item was out of stock. I really wanted the out of stock item. Otherwise, the order was great. The order arrived in a cool pack which was good.

Reason I chose this business:

I have ordered from English Tea Store in the past and had a good experience.

Date of experience: December 13, 2024

Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Dear Judith, we apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at customerservice@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.

Thumbnail of user davidb17247
California
1 review
0 helpful votes
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November 28th, 2024
Verified purchase
• Updated review

I ordered 17 teapots for family Christmas gifts. On arrival seven had no lids. While a replacement order was quickly shipped one still came with no lid. The most problematic issue was that I noticed only initial checkout my social security was showing up on my account. Not sure why so I'm left a chat line message for explanation and an email before the shipment was processed. To my shock it was clearly displayed in the shipping label. I immediately called and thought customer service had effectively removed it from the "company" name in my profile however it still appeared on each box I subsequently received. It is still showing on this survey request! This is shocking and totally unacceptable- at this point I will no longer order anything else from English tea store.

I spoke with customer service several times and the shipping labels continued to arrive with my social security number displayed.

Reason I chose this business:

I used them 8 years ago to order teapots for a baby shower with no issues in the past.

Service

Date of experience: November 18, 2024

Thumbnail of user jacoby42
Jacob Y. – English Tea Store Rep

Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Shopping is fine, but on checkout i noticed my social...
November 10th, 2024
Verified site experience
• Previous review

Shopping is fine, but on checkout i noticed my social security is showing up on my account. Not sure why so I'm left a chat line message for explanation.

Date of experience: October 31, 2024

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From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

Business History

The English Tea Store is an online retailer that specializes in the retail niche market of tea, tea products, snacks and foods imported from the United Kingdom and other parts of the world. The English Tea Store is a subsidiary of Online Stores Inc., an e-commerce conglomerate with seven other sites and companies under its umbrella. Among the Online Stores Inc. family joining The English Tea Store are the United States Flag Store, Discount Safety Gear Store, Construction Gear Store, the Safety Girl Store, Lightup and its most recent addition, Northline Express. Online Stores Inc. is an A+ rated member of the Better Business Bureau of Westmoreland County.

The English Tea Store offers well-known brands of tea from the United Kingdom, chocolate, cookies, biscuits, Christmas cakes, candies, teapots, tea sets and tea accessories, gift baskets and a wide assortment of packaged foods.

The English Tea Store is a privately owned family business that has its own proprietary brand of product which comes in a variety of flavors and blends known simply as English Tea Store. The company also brings in PG Tips brand tea, one of the most popular brands of tea in the United Kingdom for the last 75 years.

The site and all of its products imported are overseen by founder and CEO Kevin Hickey, a native from England to offer as legitimate experience as possible in all the goods offered. The company offers over 100 different kinds of tea, popular British snacks and food, tea-making appliances and accessories from the United Kingdom and different parts of the world.
Online Stores Inc. along with the English Tea Store and its brother and sister companies have seen positive recognition in their respected markets.
The English Tea Store currently has a 4.5-star rating on Trustpilot based off of just over 23k customer reviews as of June of 2022.

History
The English Tea Store was founded in 2003 by Kevin Hickey. Hickey, originally from the United Kingdom wanted to offer a service providing and importing popular brands of English tea and correlating British snacks, bringing the traditional English pastime to an American and worldwide audience. His involvement with the company and oversight of products offers an authentic experience to this retail niche market.
Recognition
2021:
• English Tea Store was ranked #25 in Best Online Shops in "Food," category by Newsweek

Company Representative

Thumbnail of user bigc73
Web D.
Typically responds within 12 days

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