Enterprise Rent-A-Car

Went to collect a car I had booked with the lisburn outlet. Was told, after they had checked my driving license, that I had failed to pass their underwriting, specifically, they could not link my name to the address on my driving license. Therefor they could not rent me the vehicle. This was witnessed by a family member who also confirmed that I lived where I said I did! Not of interest, no car. They said that there was nothing they could do, and that was that. Quite incredible service. I later complained, since the refusal actually cost me £200+ and was told that there was no contract, no money changed hands. The agreement, therefor to rent a car, was meaningless. Enterprise ignored all further emails from me and also ignored my request as to the company that supplied the security check. I did trace said company in the end and not only was my address registered and correct, but there were routines that companies, like Enterprise, needed to follow in the interest of due diligence in such instances as this. Let's face it, if it is about not being able to match an address to a name, it cannot be that difficult to put the mistake right. I am, btw, in my '70's, so not exactly your typical terrorist. All this info was emailed to Enterprise, who totally ignored it, COULD NOT CARE LESS!

I rented a 2024 VW TAOS in St. Joseph MO. On July13th I had 3 warning signs come on. On July 14th I went to the Hot Springs location for a switch out. I talked to Jimmy Williams, who was nothing but a smart $#*!. He told me that could nothing for me until the end of the week, if I was lucky. All he could say, that he had 55 reservations and no way to help me. He wanted me to drive to the Little Rock airport and put the safety of my family and myself in harms way. I wanted this person fired.

I called Benton Arkansas and got the same song and dance. Is this how Enterprise helps its paying customers in time of need? So, I went to a local business in Hot Springs and gt the car repaired at MY COST.

I don't know if I will use this company again, I want somebody to lose their job or jobs to show others how not to treat existing customers in time of need.

Scammers charged me $1825! Enterprise Rent-A-Car is a scam. They billed me for a tiny 1.5-inch scratch that was already there before I rented the car. When I picked up the car, they refused to give me the damage report. They insisted it would be emailed later and told me everything was fine. Fortunately, I recorded a video showing all the pre-existing damage.
When I returned the car, they didn't inspect it and hurried me to leave, promising I'd get the checkout report later. They release my deposit after one day, but then, 16 days later, they suddenly charged me approximately 1650 Swiss francs ($1825). I filed a complaint with their help centre, providing the video with location, date, and time stamps, but they haven't replied in over three weeks.
Avoid Enterprise Rent-A-Car at all costs. This isn't a legitimate business; it's a major scam.

For several days we tried to rent a car after my car broke down on August 15 in the Basque Country (France). Our insurance company organized the loan of a rental car through Enterprise Rent-a-Car, which we were to pick up in Biarritz late on Saturday morning, the 17th. Early Saturday morning, the Biarritz branch called to ask us not to come, as there was no car available: we had to call the Pau (airport) branch again on Monday morning, where a vehicle would be available. On Monday 19 morning, we called this agency who informed us that no car was available that day, but confirmed "absolutely" that a car would be ready for us the following day, Tuesday 20. On Tuesday, after an hour's drive from our residence, I arrived at the agency and the employee, whose first name was Quentin coldly told me that there was no car available for me and that the reservation had been cancelled on Monday! By whom? Not by me! The only answer I got was a pout from him! When I calmly and politely asked Quentin what alternative he proposed, he ignored me. Slumped in his chair, he stared at his screen, as if I no longer existed. I slapped my documents on the counter with the palm of my hand, trying to get his attention. I should point out that I was always polite. Annoyed (one could be less!), but polite. Quentin then straightened up and told me straight out that he refused to talk to me, that I had "publicly humiliated" him (it was just him and me...) and that he was now refusing to deal with me.
The fact that I was stuck at the airport with my wife because of a mistake made by his company didn't change his attitude because "I had shown him a lack of respect" (I still wonder how...) As for the professional respect due to me, he trampled it. I consider that he was below par professionally. That's no way to treat a customer! Fortunately, we found a solution with another car rental agency in the immediate vicinity, with very friendly and helpful employees. The exact opposite of Quentin.

I'll never rent a car from "Enterprise rent-a-car" again.

Enterprise Rent-A-Car I was a victim of racism can you believe that me! The one that loves everyone and treat everyone equally and new meets a stranger!
But this young African American girl treated me badly simply because we flew our plane into a FBO and she was rude hateful to me. She worked for Enterprise Rent-A-Car *******@Alabaster. Then she flat out lied! Gave me a car that needed an oil change and smelled of burning oil! We were there for a funeral In funeral attire! It was 100 degrees! Once I *******@enterpriseFBO they made it right but I had to go a town over to change cars! Never in my retail days have I ever treated anyone with such disrespect and distain. My military rate was not reflected on bill she said it was my USAA discount was not reflecting on bill she said was. She added to bill without my permission! That's fraud! This not over! Just letting all know be aware!

I rented a vehicle from Enterprise Rental in Enterprise AL for an accident that occured. The insurance company paid them, and the body shop was not done so Professional Body Shop paid Enterprise Rental the two days that the insurance company did not pay. The check has cleared and has been cashed by Enterprise Rental - On July 8,2024 Enterprise Rental charged me the amount that Professional Body Shop has already paid and they have refused to refund my payment that they took fraudulently - the Area Manager or the Manager keeps putting me off and stating that they have to get more information. Professional Body Shop has sent them the cleared check and that it cleared over 3 months ago. This is such bad business and on top of charging me 3-4 months after the rental not once did they reach out to me to even discuss this. Very poor management.

My rental car service i gotten from the enterprise in douglasville ga on fairburn rd was immaculate! The car was pristine and my kids loved it...the manager and team was excellent and i will be a forever customer of enterprise...thank yall for a great experience

Do not use your DEBIT PIN, your number is copied into their system. And the deposit never gets tagged as a purchase so you lose your $300 deposit and they lie, the system is supposed to automatically give you a weekly rate if you keep the vehicle over 7 days. Do not rent from Enterprise on Stratford Road Winston Salem NC.

And that's after you wait in line because only 1 is working! Mess Express.and that's after they told me to change reservations to accommodate me. Then after I do t cat and come a day later they still don't help. Super disappointed!

We experienced a nightmare renting a van from Enterprise for our trip to Oktoberfest in Germany. The vehicle key stopped working, assistance never arrived, and refund promises were broken. We ended up paying for an unusable vehicle and facing additional expenses. A disappointing experience that demonstrates the lack of commitment and respect for the customer on the part of Enterprise.
Case Number / Rental agreement: 1PHXV5

I reserved a minivan at the Lexington KY Airport enterprise got there to be told they don't take visa debit. Ok its an airport thing. I actually called the reservation line and found out I can go off the air port and the card will work. Made my reservation and was half way there in a Uber when the guy I JUST made the reservation with called me and told me he suddenly doesn't have a mini van for me. That all of a sudden he realized he had 7 reservation but only 3 vehicles. I asked about other offices he said no one in Lexington KY had any. I'm extremely extremely dissatisfied with this company. And I feel disrespected and lied to.

Booked Enterprise as forced to by my insurer Aviva. Booked to pick up 4pm. Van delivered after 100 minute delay and by then in darkness
Van muddy and filthy
Told three staff present impossible to inspect and marked on check in sheet
Now being charged for scratch on tyre and teeny crack behind mirror which could not have been seen in dark
Staff deny I complained. Record marked on check in sheet erased.
Complaints not answered by branch just by 'computer says you did it' damaged recovery staff
Horrible horrible company operating unfairly
AVOID

I have NEVER been more upset with a rental car agency in my life. The Miami and Ft Lauderdale Airport Enterprise locations were both unresponsive to our immediate needs to make our flight when the car given to us was an unsafe vehicle and broke down on the highway blocking traffic, with a potentially known faulty transmission. Additionally, it is now 4-16-24 and NO ONE has gotten back to us to apologize, refund us for our terrible experience, or give us a compensated car rental for our troubles and many years of loyalty to this company. We were stranded on the highway on 3/27 and they told us to call highway patrol because it would take them over 2 hours to help us. Highway patrol said they could not tow the vehicle and told us to call them and have their Miami staff sit with the vehicle. When they were unresponsive highway patrol waited with the car until they drove the 2 miles to get their car so we could make our flight. I talked with 9 different departments and individuals over the past 3 weeks and no one has gotten back to me even though they claim they will within 2-3 business days. The only communication I have received back is a receipt of them charging my credit card on 3/29. We used the car for a total of 1.5 hours from Ft. Lauderdale airport to our Miami hotel and to the Miami airport. I have called and left messages that were recorded to MANY people. They were unable to connect me to Ft. Lauderdale Airport's Enterprise personnel nor Miami even though I have ALWAYS been able to speak to a live person immediately at every other Enterprise I have ever rented from as a loyal customer throughout the Midwest and East coast airports. I am beyond dissatisfied and have canceled payment for this experience. I should sue Enterprise for knowingly giving us a car that had a faulty transmission. DO NOT rent from the Miami or Ft. Lauderdale airports. If you have any problems they will not give you any assistance. They will also not honor what you pay for in terms of car types. I paid for a luxury vehicle and was given a standard SUV.
Erika Burton

Rented a car from them. It was broken. We turned back in within an hour. CC company said don't pay it and refunded us. Enterprise then decides to bill us for a delinquent charge. Worst rental car company out there.

Rented a SUV Premium through Hotwire for pick up this morning. Got there, said he didn't have the vehicle, we said we would accept a smaller suv. Then said that people ride by, see a vehicle on the lot, come in a rent it even if a reservation has been put on the vehicle. Then said we couldn't use a Visa debit/credit card drawn on a federal credit union. Said we needed bill statements from past 30 days. Then after finding those, he said we needed to supply 3 references! WTH!? We are in our 60's, perfect driving record. I am so angry right now and greatly disappointed.

Don't sign that dotted line without checking your car. Because that's exactly what they do first. They ask you to sign then they give you a piece of crap car. You call it in then they give you a fake reference number. Then they don't recognize that reference number they give you and then they MAKE your insurance pay for their damage. Such thieves and the worst customer service ever. I will never ever rent a car from all 3 of their rental car services. They all suck!

Several times a year I must rent a car for one reason or another.

I have nothing but high praise for Enterprise... their rates are competitive... the reservation and booking are reliable... but most significantly they offer pick-up and drop-off service.

At the moment I am knocking on wood so as not to jinx my good fortune with this company.

All the vehicles have been new and clean... probably nicer than my own cars, for that matter.

Five stars for you, Enterprise...

After a failed reservation at another agency. I walked into enterprise in Atlanta Ga. An incredibly helpful agent by the name of Noah helped me with a rental. He was exceptionally efficient and helpful. I can't thank him and enterprise enough. Great job Noah. Thanks so much. CC

Rented a car for the weekend went in to pick up my rental was clean and ready on time. Walton helped me through my experience this guy was absolutely amazing I needed a ride home he literally ran after the driver to catch him before he left the lot! Above and beyond what I expected for sure I will be going back for sure!

I made a reservation on-line and got an email confirmation that they would pick me up at a specified date, time and location. I called 15 minutes after the scheduled time and was told they didn't have me on their pick-up list. It took another 45 minutes for the car to arrive.

I have used Hertz and a few other car rental company. I even thought about using Turo to rent cars for business trips. However Enterprise always beat everyone especially on their weekend deals.

They always provide pick up service at my home and drop me off after rental.

I can see that not all locations are the same because of staff but I am very happy with many of the locations in Houston.

They don't always have the type of car wanted. Their deposit is somewhat high compared to other companies. Most staff is professional and congenial. Cars are usually clean. Other than the high deposit I would recommend this company for your rental needs.

Car was good. Otherwise DO NOT use this company. I had an issue spoke to many people including managers, left multiple messages and emails and noone would get back to me or help provide resolution. If you use this company and have a problem you risk not having anyone help you resolve your problems/concerns. Noone cares as once you pay and leave the counter it is no longer their problem.