Enterprise Rent-A-Car

Enterprise is not a good company to get a car from. I have been cheated twice. The first time I got my money back. The second time, I borrowed a car and it sat in my driveway, overnight, brought it back in the morning cause I didn't want a minivan and they said there was damage. They did not go around the car with me, or write it up. I also, thought it was strange they moved the car when I returned before we went out to check it over. Don't borrow an Enterprise car they will cheat you.

I booked a car to pick up in Melbourne airport. My flight was delayed and I arrived after the office closed. I went back the next day to pick up the vehicle and was told that the booking had been cancelled and no refund would be given. I've used Enterprise around the world and have been extremely happy however this is the WORST customer service I've ever received. A loyal global customer no more! DO NOT USE THEM!

Worst customer service… one manager say some. Other one comes and says can't do what manager say, and changes the whole deal and try to charge more and then be rudeeeeee… super bad customer service… just trying to hustle… won't recommend this place even for free.

I booked a Vehicle for a week at SFO. I wanted to add insurance,so I called sales and added insurance. I asked him to e mail the new Total. I asked the agent to wait while I check the mail. He tried to put me off. I checked the mail and found out that he cancelled my reservation. I asked for the supervisor and found out that it is going to be 60% more now. I talked to the customer service to no avail. I ended up going with Budget.

Enterprise is horrible, the WORST place to get a car. I was in an accident, that means I didn't have a car. I was told by my insurance to goto a specific location. So I catch a lyft and go, I was told that they transferred my reservations. So I said okay, walked home on 30 min walk. Called the location I was told to goto. They agreed that I was to come there. I catch another Lyft. Did you know that they transferred my reservations to another location! I'm extremely upset and highly disappointed. Now I'm stranded waiting for another Lyft. Now I have to miss work AGAIN! HORRIBLE Management and Company.

I reserved a rental car online in my price range for a 2 day rental.
The morning I arrived the Enterprise rep told me they didn't have that car and tried to talk me into a Maserati for $100.00 per day more than the agreed upon price.
I spent 15 minutes talking him down on the price. Finally he agreed to $20.00 per day above my agreed upon price and I gave him my card.
Then he told me I didn't have the right credit card to get the Maserati.
He left and came back from the carwash with the type of car I reserved online.
Wasted 30 minutes of my time.
But I ended up with the right car.

I was told the nearest was Cary, nc but that was incorrect. Transferred to Apex, nc location. Was told they would deliver car. I ask if I had to return driver and was told no. Misinformation and i had to return driver.

Misleading website! (SCAM) "deal" On the website they have the "surprise" rent option which is "compact" or larger! To them it means the smallest and cheapest piece of junk/trash/garbage on the lot and it is the ONLY company in the market that counts economy as the same size as a compact! So DO NOT think its a deal! Then the piece of trash/garbage/junk had NO antenna so no RADIO as soon as you left town! In short AVOID this company at all cost! Goto thrifty or avid where economy and vompact cars are two different classifications and two different sizes!

I'm a very nice Customer in a rent from enterprise every single month my bill comes to 1500 at the end of the month I've been renting for awhile. I was rented a car at 26 mystic ave Somerville Massachusetts. They rented me a car with a crack on the window that's so noticeable I thought they knew about it. It was the car I wanted reallly badly so I took it with out complaining. When I returned the car they held me responsible for it and put me on the do not rent list

Don't rent from enterprise they are thieves. They don't care about customer service at all. They don't even care they have one star and more bad reviews that you can read. They won't be around much longer thinking they can do anything they want and you have no rights as a customer. TRUST THIS REVIEW

I rented a car for 5 days in Cancun, Mexico. They put a $415.21 USD deposit on my mastercard. Returned the car with no issues. The charged another $228 USD, and said that the deposit would be refunded to my card. It's been more than 5 weeks, and NO REFUND OF DEPOSIT. Several emails which said it had been returned. Calls to Enterprise came to nothing. Said that because it was Mexico they couldn't find my rental agreement. I was told to call my card company. I have had to initiate a fraud claim to get the money back!

Me, my 9 year old daughter, and my husband were all in Daytona FL. We missed our flight so had to figure out a way home (we needed to get to St. Louis MO). We ended up getting a different flight to Edwardsville IN. So a good 2-3 hours from home. We needed to rent a car. So we called at ONE in the afternoon to ask if we could rent a car when we landed in IN. They told us, "no, absolutely not. We close at 7. Let me check Alamo or national. No, we are all closed". We get off the plane at 830 and enterprise is completely lit up with two girls sitting there. As we are standing there like wtf, another man said the same exact thing happened to him. Same story and everything. So one of the girls asked if we needed a car and I AM DUMBFOUNDED! Excuse me! We called 7 hours ago. We had to have friends drive 3 hours to come pick us up instead. This is all absolutely ridiculous.

I was overcharged for my balance, 2 of my cards were charged without permission, had the Attorney General settle it, only to receive a letter stating I still owe the fraudulent amount! Don't go to the Lower Burrell, PA office!

We arrive to pickup our car rental just to be told there is no cars to rent. No one updated us in advance. We saw there was cars in the enterprise slots in the parking lot and saw six set of keys laying on the counter. We question the customer service rep and was quickly told the only car rental was hertz with a very high marked up price. We were also told other people were also looking for a car rental because they were told the same thing.
After arriving home called our credit union to have a credit issued back to our credit card and points put back into our account. I expressed the person we were dealing with should not have been a customer service rep at enterprise. Our credit union reached out to enterprise to find out the person we were dealing with did not put any notes on the revservation and should have canceled.
People beware of using Enterprise use another car rental company not them.

My family was going on a vacation and made a reservation for a vehicle at the Indian Trail NC location that fit my budget and need. I received a call from Hanna at 4:50 pm saying that they are overbooked on that vehicle and to call back to see what they can do. I tried calling back at 5:02 and got the "office is closed, we reopen at 8:00". I called back at 8:12 am and Hanna confirmed that she was over booked. I asked Hanna if she had other vehicles that would work for me and Hanna said yes, but you have to pay the higher price. I said your system allowed me to book the vehicle at the price I wanted and now you are not willing to fix this problem that your company created. She said no, you have to pay the high price because I want to be fair to others. How is this fair to me! Hanna was not willing to help, not willing to honor her companies confirmation on the vehicle. Enterprise picks you up and take you to the cleaners! I will never use them AGAIN!

Went into Enterprise today at 10:39 am to get my rental due to insurance claim. My appointment was originally at 5:00pm but I got off work early and I live an hour away.
I was told that I they didn't have anything to rent me until 5:00 (parking lot full).
All i can say is WOW; never would I rent from Enterprise in Anniston, Alabama. The woman at the desk wouldn't even look up to acknowledge me standing there. No customer service! Reported them also to my insurance company.

I gave one star because of a girl names Meg in the Reseda branch, who was so so rude to me today. At first, she said she had one or 2 car for rent, but it's $65/day. I accepted, and waited for half an hour to get that car. After half an hour, she said I don't have any car, and I'm sorry, while their parking was full of cars for rent. She was so so rude talked to me and I also will complain to her manager!
Never go to her! She's so rude with customers! Zero star for her

Worst time of my life. We had ordered a minivan a month ahead of our trip. Two days beforehand they called and said they never got the minivan in because of memorial day weekend. They upgraded us to a V8 armada. Then while driving we noticed the gas meter wasn't moving and the only reason we noticed is we ran out of gas. My dad had to walk three miles to a gas station. Then they said they would trade us out for a dodge caravan. That would have been perfect for us. We're a family of 5. Two adults and 3 kids. Our 13 year old is not your average sized 13 year old. So we drive up to pick up the caravan and turns out they lied. They gave us a dodge journey. This does not fit us at all. My son is cramped and very much uncomfortable. 0 stars would never recommend

I rented a car and the day of return I was running late and when I got to the location I forgot the gas. Enterprise charge me 2 time the price of gas plus taxes. This is unacceptable I paid over 200 for a 1 day rental. This is the Rexdale location. I don't feel comfortable renting with them because their customers service skill sucks and they don't care about their customers.

I would like to thank Khrisna and Donna for helping us find the perfect car for our short Trip. They have been very helpful and accommodating with all our requests. I highly recommend enterprise Rent a Car Grande Prairie Airport Branch kudos to all the staff thank you

Enterprise fails to meet its rental reservations. Rent a compact get a F150? Rent a charger get a jeep liberty? From Illinois to Connecticut to South Carolina to Georgia same thing. This is a scam. Avoid Enterprise.

After traveling across the country, (Utah to NY) I landed in Syracuse NY tired, and exhausted landing at 11:45 pm. Your Assistant Manager, Ryan Rowlands, was their to meet so many of us and provide us with exceptional customer service and smiles. The line at Enterprise was long, it was now after midnight, and Ryan went above and beyond for all of your customers. He is a great representative on behalf of Enterprise!

I have rented from enterprise and that are great with getting everything set up for me. Garret Tackkett so helpful in help me in getting me home seriously short on taxi's in joplin willing to give me a ride home sweet and helpful thumbs up Garret thank you