Enterprise Rent-A-Car

Disastrous Experience with Enterprise - Lies, Overbooking, and a $300 Loss:

If I could give Enterprise zero stars, I would. My friend and I recently experienced a catastrophic series of blunders at an Enterprise in Las Vegas, which ultimately cost us over $300 more than our initial reservation.

We had made a car reservation well ahead of time for Sunday, 1 PM on March 12th, and even confirmed it in person on Saturday. We were assured by an employee that our car was "100% confirmed" and available. Yet, when we showed up five minutes early the following day, we were told there was no car due to overbooking and car shortages.

We spent three agonizing hours waiting for any vehicle, only to be left stranded when the location closed without providing any assistance. The employee refused all our proposed solutions and couldn't offer any help besides putting us on a "waitlist."

We ended up booking a more expensive car at the St George, Utah Enterprise and shelling out $225.60 for round-trip bus tickets between Las Vegas and St. George. This entire fiasco cost us an extra $315.

I should mention that my friend who booked the car both the Branch and Area Manager of Enterprise three weeks ago, and he is still waiting for a response.

By the way, I reached out to *******@enterprise.com only to be ghosted by the branch manager. I responded to a voicemail from Miguel, the branch manager, with both a call and text, only to never receive a response. Avoid this business location at all costs

January 17,2023 - I went to pick up my rental which was some type of crossover. There was a very articulated and eccentric representative, who immediately told me I had been upgraded to a brand new red jeep. The entire scenario seemed rush and off putting. He brought me to the jeep, didn't tell me anything about damage and didn't comment on the large amount of very small rock chips on the front windshield. When I got in the door and said something along the lines of, that windshield has seen better days, he disregarded the comment and told me to have a good trip and went inside. I thought the whole thing was strange, so I took pictures of the windshield. Fast forward to January 20,2023. I received an email from Enterprises loss prevention telling me they are submitting a claim against me. I called twice, and was eventually told that there was a cracked windshield when I returned the vehicle. I submitted pictures of the cracked windshield to get the conversation started, haven't heard anything but have heard numerous complaints from others that this exact same thing happened to them, only for it to be brought up months down the road once evidence has been deleted, and their contracts have been shredded. I'm hoping to resolve this, as I do have timestamped pictures just after 11 am, in the parking lot immediately after being shown the car which clearly show the rock chips that were present on the car. I have no doubt in my mind that this gentleman is committing fraud and most likely was at fault somewhere down the line when he decided to magically upgrade me to a brand new car that was conveniently rushed, and waiting directly outside of the doors and not in a typical parking spot.

Unorganized and all about taking your money big rip off. Unprofessional staff, long waits. Unfriendly inexperienced staff. Ridiculous.

Super easy to get a vehicle it is as fast and Zoe and Brenda were so helpful, kind, and sweet, we had our car stolen

I rent car from Enterprise rental at Don megiel Toyota in nov.2022 for month.The insurance paid $1540 for dodge minivan 2019.
While I was driving been observed the acceleration was very slow,Iwas driving and I have my 5 young grandchildren with me and unfortunately some driver cut my way illegally while I was trying to accelerate to avoid deadly collision the acceleration didn't help me to avoid the accident but I have no way to slam very strongly on the brake and thanks God avoided the collision. I did reported this in verbally and in writting to the same office and l call enterprise customers care twice in the last 6 weeks no on contact me as I been told
My grandchildren were on sock and all of us jerked our back and the children were really very terrified until now and they are not interested to ride with me as result what happen
The car was mechanical not check out,the sale man told all thier van like this,no one responded to me as I mentioned above.shall I proced to call my legal counsel. This extremely bad experience.

My name is Silvia, on June 12,2021 I rented a car on Middle Village 65-20 Metropolitan Ave, New York *******. I never experience something like this before, I had rented cars before but with this incident i will not provide them with my services anymore. I'm writing this review so that you could learn from my experienced. On Saturday when i pick up the car, before leaving the premises we inspect the car but i only check for body scratches and dents never look at the mirror or Headlights or back lights for Scratches. I didn't worry anyway cause i had taken the insurance for any accident or scratches or dents on the car. Well on Tuesday June 15,2021 when returning the car I had someone bring in the car for me. When returning the car and the girl make her inspection right away she said that there is damage on the car and that she had to put claim thru my insurance for a scratch on the headlight which i feel this was a set up cause this damage was done there. How come she right away went straight to there and accused me for that incident. I was very upset and had to leave work and come there to speak with them but she didn't want to hear anything. I even call the cops to help me out and take a report and they didn't even want to resolved anything with me or the cops. I felt discriminated. I'm writing this review to help people for future to make sure they go over everything. This will be last time that i will give them my business and will try my best to let everyone else know. I'm going to do a lawsuit against them and dispute any claims being made towards my insurance. I don't understand what was the purpose to add insurance to the car for any incident and this is what i get from enterprise. I'm also reporting them to Better business bureau. I'm gonna make sure they lose customer for their bad negligence. This is not a good Car rental at all if being discriminated this way. I had rented car before and never experienced anything like this in my life.

Wish I could give 0 stars! Long story short, reserved car, received confirmation 3 weeks prior to rental pick up. Day and time of rental, went to said location (downtown Buffalo NY) was told "out of cars, over booked". Called Enterprise customer service, was told several other locations had cars available. Went to said locations, NO CARS AVAILABLE. (We had a family vacation planned, bags packed, just need to grab car). Anyways, finally find location with cars available, (2+ hours driving and calling). Cassidi Dunn, *******800, assistant manager. Told me they didn't have the vehicle I reserved (yet 3 on lot). Said I could get more experience vehicle, 3 TIMES THE PRICE! When I told her that wasn't acceptable... SHE CANCELLED MY ENTIRE RESERVATION! When confronted, she said "you said you didn't want it"... I didn't want vehicle at 3+ times the price. Horrible customer service, not sure why she even works there! I went to the airport location, they were helpful and assure me, Dave the manager would call first thing in the morning. NO CALL, NO COMMUNICATION AT ALL!

Rented a vehicle trusting a reliable and safe trip for vacation paying a little over $500 for a 4 day stay. Car seem like had an oil change they didn't put much effort into looking over the work. The drive was good yet it kept smelling like
Something was burning. Leaving oil puddles on a car stop thinking it was just water from
The ac. Woke up to pack the car to head to Ohare airport and the vehicle had zero oil left. I called several times from 11 am until after 3 pm. Getting no one to actually hear me out the inconvenience my concern the fact that I was going to be late and chances of loosing my flight not having a ride back to airport from Milwaukee.I spoke to so many representatives from customer service the branch the tow company. Everyone concerned for
Only the vehicle and not me who paid for
The rental at the time overwhelmingly stressed out not having any way to help myself. Expecting help from
Enterprise due to their lack of car inspection didn't help with no Uber no car replacement to get to my flight over an hour away from where we were stuck. Over two hours of
Calls at that moment on top of all other calls before that. Unfortunately the company picking up rental and leaving me and my family stuck, needing to figure out expenses to get to airport. Unless rental was picked up (2hourslater) they had no solution for us not considering the time limit we had to get to our destination. I wanted to be listened the least have compassion to our problem your car caused us to have having to figure out my own solution despite spending so much on the rental. Not including taking it to a shop where I had to pay 5 quarts of oil. Still two days later waiting on manager that supposed to be calling to help with a reimbursement considering it was a 3 horrifying days with the rental paying for 4 days and the reimbursement for the oil paid out of pocket/ the time the inconvenience for
The stress and having to pay our way back to the airport. Never have I felt not important enough to such a well known company/ knowing one less customer won't hurt them at all/
Yet the experience and the nightmare of a vacation we had will be stuck w us forever. SO NOW WHAT?

Enterprise - Vampires of the Industry
I looked online for rental prices for Enterprise. Then I called the local office. We discussed their prices vs the online prices so that I could choose the lowest price. I asked for any hoopty they had because price point is my bottom line. (Online prices, according to the employees, are most certainly the lowest) I was told the price included a $300 deposit, which I would receive back at the end of the rental if there was no damage. I asked the employee to put that price on a contract with 11 days rental, and come get me once school was done. He said he would.
An hour plus of waiting, I call to discover that this employee left at half a day. I had been forgotten. Eventually someone came to get me.
After another lengthy wait at the store, my car was presented to me, and on their ipad I was shown a box to sign — $600 ($300 for rental, $300 for deposit). I was not shown the contract prices, nor were they discussed. So I was happy! I had our previously discussed terms in my head.
A few days later, I visited a car lot 2 hours away from my house, bought a car, and delivered my rental (4 days early from the 11 days I rented) to the nearby Enterprise office.
The next morning I discover that Enterprise had only set up my rental for 4 days, at more than double the rate I was quoted, and that now my $300 deposit had been used up. They also said "One way delivery" - meaning if you return a vehicle to a different Enterprise Office than where you picked it up, will cost you another $300.
Don't bother talking to someone. They have no mercy, and will not budge. They'll apologize profusely (while they slit ur throat to bleed you dry).
I wish I could say this is my only bad experience with them, but then I'd have to lie!

I had a van reserved for a week. They called a hour and half before pick up time and said they didn't have it or any cars and ruined my family vacation DO NOT USE THIS PLACE

After been a long-time customer (20 yrs) for Enterprise rent-a-car, today they refused to give me a pick up ride. This happened at a branch in Edmonton Alberta at this location: Edmonton Ellerslie; 1330 CALGARY TRAIL SW; EDMONTON, AB T6W 1A1
They said they were short on staff and couldn't give me a ride to the rental location. I requested to speak with the supervisor, but the supervisor hung up on me. He stated, "It is your responsibility, not ours, to pick up the vehicle from our location. You are 17 minutes away from us and we are unable to pick you up." And he just dropped the phone on me. He did not care a bit. This was extremely impolite and unprofessional. I felt like I was doing business with some street gangsters. They told me when I booked the car for business a week ago, that they would pick me up (give me a ride) from that location. As a matter of fact, they duped me into thinking that they would fully serve me as a customer. They did not! This was the most unprofessional conduct I've ever witnessed from a car rental company and from Enterprise itself.

I genuinely think Enterprise should fire all of the employees at that branch and replace them with new employees who have been trained in customer service. It's a total failure and despicable behaviour. Even in developing countries, where I have previously travelled for business, I have not encountered this type of behaviour like the staff of this branch. I will never rent a car from you again, and I urge everyone reading this message to do the same.

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the Omaha, NE location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we had to GO BACK to the Enterprise and inquire about our invoice. The employee said she took off the extra day and the insurance, but we would not be refunded until we returned the car. That was nearly $200 we would not have to travel with because they are unable to be transparent with what they are charging in the moment you pick up the vehicle. We got the car back to the Enterprise at 4:30pm on Sunday, and were told we would receive our final invoice on Monday. Days later when we FINALLY can see what we were charged, we saw that the extra day was added back onto the invoice. So now a week after we originally picked up the vehicle, we had to return to the Enterprise AGAIN to ask why these charges were added on when the vehicle has dropped off 19 hours before they claimed it was. We will NEVER be using this location for rental vehicles again, and I highly doubt we will ever use Enterprise again after this experience.

I rented a car from enterprise in Johnson city TN for a week due to my current vehicle having to undergo some serious mechanical fixes. I let them know up front that i may have to rent a week at a time as I didn't know when I was going to have another vehicle. I have them my card information and a $300 refundable deposit.

First week went fine, second week I called and talked to a gentleman who confirmed my rental for another week and ran my card. He stated if there were any problems he would call. I never checked my card to see if he had charged it. I assumed everything was ok since I didn't hear back. Well, I'm not sure what happened but I get a nasty letter from the regional manager stating I had to return the car within 7 days or else And from the wording of the letter it was a bit threatening.

It came across as if I stole the car. I immediately called enterprise. They told me my account was locked and gave me a number to call to get it fixed. I called and no one ever called me back. I then get a call from another number a woman stating I needed to return the car that very same day. No explanation nothing! I still have no idea what the heck happened. This lady stated the company tried to get a hold of me numerous times but wasn't able to.

The number they had was a number I've never heard of. They never emailed me or called my number no communication at all! I still do not know what the heck happened and was left without a vehicle because I told them if they wanted it they can come get it. I had no other way to get a ride home. So now I can't go to work and am stuck hiring a taxi to give me a ride. I would never ever rent from them again nor recommend them to anyone! I've rented from enterprise for many many years and NEVER been mistreated as badly as this place has done to me. They are crooked and unprofessional!'nn

The Enterprise customer service (a car Rental) at (891 E El Camino Real, Sunnyvale) is really terrible!

First: they rented me a dirty, strong smelly car. I called them the next day and asked for a replacement, and the rep replied that I would call you if I had one, but they never called me again. Can't they found a car within 3 weeks?

Second, the representative completely ignored my request, and let alone abide by their promise. Regarding the payment method, I made it very clear to the staff or the representative at Enterprise from beginning that I would pay by credit card instead of debiting my bank account. At least three of their staff promised me that it was totally fine, no problem at all. To make sure they didn't make a mistake, I went to their store 3-4 times. Until the day of settlement/closing the account and the next day, they were still saying it was no problem when I confirmed with them again.

But when I found out that they had deducted the money from my bank account, and I went to the store to ask the manager, then she just said "sorry, I can't return your money back because your Account has been closed". I don't know why she didn't tell me earlier or before closing my account? This makes me very angry!
I'm pissed that they debited my bank account in such a deceptive way. Even though I went to their store several times to confirm in person, they still didn't tell me the truth (they had debited from my bank account). Enterprise representatives are expected to deliver on their promises to customers, not break their promises.

They don't have any explanation to me. I still don't understand why they do this. It's may be the staff don't know how to treat customers? Deliberately disregarding or disrespecting the basic requests of customers? Don't know basic payment operations? If they used to get a lot of good reviews, they were discriminating against me. They wasted my time and energy. I need a refund. They must be held accountable for their mistakes, not just say Sorry.

The car was dirty and on E. I was overcharged for gas and an extra day. I will never rent from them again!

The Company excels at misRepresentation and deserves to be avoided. No where on its website does it detail the swinging insurance that I was only advised of on vehicle collection. I went back and studied the website after returning the vehicle, it was not even hidden and the video that explains why they have an excess. It never mentioned the figures, or how limited the cover is if you don't take their over-priced insurance up-sell. If you don't take their over-priced excess cover, from other reviews on trustpilot and here on review center it does seem that you should expect to be billed £££.

It was obvious that when I came to check that van back in they were going to be looking for damage, and even the smallest most trivial chip to the paint might cost mega bucks. Their £1750 excess policy is per scratch spotted, not per rental, something emphasized by the rep, but never mentioned on the website. Once I realized it was possible to be billed as much as £10k and still be below the "cover excess" I realised that there was no choice but to cancel a job (not an option) or take their excessively expensive excess cover.

Okay, take their excess insurance - but at £35/day it is excessive, it added £70 to a rental that was quoted to me at £140 odd.

No where on their website does it state that the supposedly fully comp insurance does not exist - its not even mentioned in the video about the excess amount. If you do not take their cover you could be liable for £10_000,'s. The £1750 excess limit is per scratch etc. Suppose you had a small knock, if the car bodywork got scratched, the Tyre was damaged (not necessary burst, just scuffed), the front light broken along with the wing mirror broken, and the windscreen got cracked you could be charged up to £1750 per item - on the above the limit it could be as much as £8 750.

I booked a 8 seated premium SUV, 2 days before my trip, I was informed by Kathryn not only they could not get me a 8 seater they got me a 7 seater Armada(that was little more roomier) but still didnt fit my accomodations but i was willing to work with them, then they had to have it serviced in morning, I went to pick it up and it was not ready after checking multiple times, they said it needed tires and would not be ready for my trip so I would not have the vehicle in time and I was on the mechanics time so It would be done "when it was done" I was told I asked to speak to Kathryns manager I didnt get his name but he shrugged his shoulders and said he cant help me. I had the worst experience with enterprise I will never in my life rent from them awful customer service, lack of communication and lack of professionalism

Now I see why this company don't have a five star rating. I have been renting from this company ever since I was old enough to rent. But never again! It's so amazing how it took almost two weeks before I was able to get my ticket close. I rented a vehicle from this company on August 5th 2022 and return this vehicle on August 7th. Well guess what it took almost two week to receive the amount I owed on my credit card. I called almost everyday and spoke to a rep at the home office. I kept hearing the same thing. It's not our fault, and the place/store that you rented your vehicle at have to be the one that closes your ticket. So of course I asked well can you guys called them or send a message. She begins to tell me we can email them and that's all we can do. Then she proceed to say well since this is on our end. Would you like a discount on the next time you rent from us or would you like for us to credit this rental that would go toward you amount now. So in my mind I'm thinking well maybe they're apologetic about their mistake. What a fool I was. I finally received my amount 10 days later and guess what, no credit toward my $300 and something amount. This place is a liar, unprofessional, unorganized and more. I will never rent again from this place. Do not waste your time speaking to anyone at the home office or renting from this company. You will be disappointed for sure. Especially the one at the Nashville Airport. If you don't have the time to train your associates then maybe you guys need to rethink on who you hiring on your management team. And hire associate that cares and not about the paycheck.
Katrina

Great experience very helpful reasonable price I'll definitely be back again thanks Bre from Rockhill South Carolina made my weekend Appreciate the Help Bre out of Rockhill SC thanks alot

I am overwhelmed with profound sadness and deep disappointment as a result of the shocking behavior exhibited by Enterprise Car Rental towards my business. As a loyal corporate account holder, I had entrusted them with our vehicle rental needs for the past two months. However, since April 2023, their unethical actions have led to fraudulent charges amounting to an astonishing £5,000 on my business account.

Despite my relentless efforts to address this grave issue, Enterprise Car Rental has shown a complete disregard and lack of respect. Numerous attempts to reach out to different managers and departments have been met with silence and indifference. Each time I have requested invoices or an explanation for these suspicious transactions, my pleas have been callously dismissed.

In a recent conversation with a manager named Roop, I sought resolution, only to be disheartened by his shocking lack of empathy and unwillingness to address my concerns. Instead, he casually assured me that he would forward my email to the appropriate party, leaving me hanging in uncertainty, waiting indefinitely for a response. This dismissive attitude not only falls short of satisfactory, but it also reflects the overall disregard that Enterprise Car Rental has for small independent businesses like mine.

If it were possible, I would give Enterprise Car Rental a single star, as they have demonstrated a complete disregard for their customers' well-being. I strongly urge everyone to steer clear of this deceitful company and the potential havoc they could wreak on your business. Additionally, I humbly request that anyone with knowledge or advice on pursuing legal action in this matter kindly share their insights in response to this review.

It has become painfully evident that Enterprise Car Rental is solely focused on enriching themselves, even at the expense of deceitfully extracting unauthorised payments from unsuspecting customers. Resolving the matter at hand seems to be of no interest to them; their sole focus lies in exploiting customers to maximize their own profits, leaving businesses like mine teetering on the brink of closure.

Ogden/riverdale location is garbage I've had a reservation 3 different times and wasted my time going to pick up a vehicle they DIDNT have so reservations don't mean $#*! here...

When you make reservations they should have cars on stand by. You should not have to wait for 2 and 3 hours.

Enterprise car rental real let down my first experience was great but now when i needed it most you left me stranded due to a website that doesnt state all policies or catch mistakes made why can o rent one in my nieghborhood with debit card. But at the airport its against policy? And how can you charge 19.99 a day there but a mile up the road its 53.99 for the same car? The consumer is really gettin screwed there! So out of towners get a better deal than the locals who pay the road tax so out of towners can drive on nice roads cheaper than us locals. And different policies and big price leaps for different. Locations only blocks away? And the customer service people at PDX and your 1800 number some of the least caring people ive ever talked to. Yoy left me standong in the middle of life with my pants behind me and i will tell the world just how much of a disaster you made for me on fathers day weekend of all times never again will intrust you with my needs you dont take care of no one just leave them with sorry thats it