Enterprise Rent-A-Car

Enterprise as a whole has been a horrible experience. I picked up my vehicle in Hope Sound and returned it at this location well before my personal car was ready, just to be done with them.
The first time Enterprise attempted to charge my card, they were declined. They called me and explained how much they were charging and why. I approved the transaction and transferred funds into that account for them to withdrawal. About a week and a half later they proceeded to charge my card over $350, leaving me at a 0 balance. I discovered this when I walked in to purchase groceries and my card was declined.
When I called to question this charge, they stated my insurance stopped covering the rental and they had attempted to contact me and my insurance company repeatedly, leaving messages. Finally, after days of "attempted contact" they gave up and charged the card.
I explained I had no record of ever receiving any additional calls or messages from them. They then changed their story and claimed they were not able to leave any messages, that my phone just kept ringing.
Geico states they did not receive any notification from enterprise either. Geico moved to immediately cover the cost and instruct them to refund me. I was informed the funds wound be returned in 24 hours. The following day, I was still left at a 0 balance. After hours on the phone back and forth, myself, geico and enterprise, they say they were busy yesterday, they will release the funds today but now it's Thursday evening so I may have to wait till Monday to receive my money back.
At this point I am furious. I have no money for food, my sons diapers or gas and I have now accrued fines from the bank for reaching a 0 balance. I explained all that to enterprise and they state that it is not their problem, they had every right to take my money. When I countered back with not before completing do diligence with myself and my insurance their response was they tried and I must not have had service or my phone carrier must have been experiencing issues that day.
I spoke to the manager at the Bayshore office, Stuart office and corporate. They all treated me like I was the one out of line. When I finally lost it after two day's of this back and forth they became offended and acted as though they had been bending over backwards to accommodate me.
I requested copies of all the records showing the charges, supposed calls and memos on the messages left. I was told that they are unable to provide me any of that.
Enterprise as a whole is a greedy, lazy place. They push the blame off on anyone rather then just acknowledging their issue and resolving it quickly.

Do Not Rent From This Company... Alhambra, CA Main St Location... they will falsify documents and charge your credit card months after the rental... even if a second party (Wondries Collision Center in my case) is responsible to pay. I had an accident in 11/2018 and everything was covered through my insurance company Mercury Insurance and Wondries Collision... so the paperwork said at the time of signing. Unfortunately, in 2/2019 I received a charge on my credit card from Enterprise for $327.00. I spoke to the Enterprise manager at the time (they have a revolving door there because they employees dont stay) and was advised Wondries Collision Center declined to pay them so they charged my card and they would not investigate my dispute. I filed a complaint in 2/2019 with my bank Wells Fargo and in 4/2019 I was declined the reimbursement because Enterprise doctored the documents removing Wonderies Collision from responsibility and now making me the responsible party. Wells closed the case. I continued to pursue the issue with Mercury Insurance stating at the time of the rental I signed documents with Wondries Collision as the responsible party. I had to go to the top branch manager of Mercury Insurance to get help. As of 6/2019, Finally Mercury Insurance agreed to the fact Enterprise should have never charged my credit card four months after the rental for fees that should of been paid by Wondries Collision. I am still waiting for the reimbursement check $327.00 from Enterprise. Today unfortunately I had to talk to the Enterprise manager Lucy and was advised it will take another 3 weeks to receive a check from the corporate office. When I asked for her last name and the names of the persons who doctored the documents because I was filing a complaint with the BBB Better Business Bureau, LUCY HUNG UP ON ME. This was not the first time I rented with Enterprise but it is the last. Your credit cards are not safe with this company, their practices are illegal and their employees are disgustingly rude.

BEWARE - as of Feb 2021, Enterprise (Plantside Dr in Louisville KY) now puts a $300 hold on your card in addition to the rental cost, whether you use a credit card or a debit card. (I'm not sure if it's just this location or nationwide.) We have rented from Enterprise at this location several times in the past and never had issues. However, when renting this time, we found out upon arriving to pickup the rental that they would be putting a $300 hold on our credit card in addition to the $270.61 rental cost. First, it's ridiculous that the amount of the hold exceeded the total amount of the actual rental, but the bigger issue is that there was no mention of a hold or even the possibility of a hold when we reserved the car, nor was there any mention of it in the emails we received from Enterprise. In fact, my reservation confirmation email said the total charge at pickup would be $270.61. It is wrong for a company not to disclose something as significant as this. Had they done so at the time of reservation, I would have rented from a competitor instead - none of which issue such a hold when a customer uses a credit card. Upon returning the rental, I did speak with the manager about my concerns that I was not informed of the $300 hold prior to pickup, but he blamed it on corporate and then just walked away. Individual locations are informed when a customer reserves a rental, and obviously management at this location knows customers are not being notified of the $300 hold; yet there is no effort by Enterprise to contact customers to make them aware of the situation. So I'm making customers aware via this review. This was an inconvenience for me this time, but there were definitely times in the past when I didn't have an extra $300 available on my card and I would've had to leave without my rental. So, to anyone needing a rental car, skip Enterprise. Call other car rental places instead. It was too late for me to do so the day I picked up my rental from Enterprise because we needed to leave town within the hour, but I did call around to other car rental places before returning the car and found several places that do not place any such hold when using a credit card. I definitely will no longer be renting from Enterprise. Also, I noticed some reviews were concerned with vehicle mileage. If it matters to anyone, our vehicle had over 41,000 miles on it - a bit much for a rental.

I had a flat tire in Kokomo, Miss-a-nowhere-ssippi on a job site. Changed the tire with the spare only to find out it was flat. Called the location I rented it from and they connected me to Roadside Assistance who in turned sent me a tow truck. When he arrived I was informed he changed tires or towed people somewhere, did not provide new tires. I was on a job site and could not leave. Called the location again and was told Enterprise would send another tow truck with another Enterprise rental vehicle to drop off and pick up the one with the flat spare tire. An hour and half later I call back for an ETA... never heard of me or my situation.

They send another tow truck only to cancel it as soon as it arrives which wouldn't have mattered because the tow truck driver was instructed only to tow the vehicle to a local town that was 45 minutes away from my hotel. Called again and was informed I had requested an Uber. Uber does not exist in Kokomo, Miss-a-nowhere-ssippi and they did not cancel they did not cancel the tow truck. Tow truck driver gets tired of waiting and leaves.

Fifteen minutes later, the third tow truck shows up and informs me he also has been instructed only to tow the truck to a local repair shop 45 minutes away from my hotel. At least this tow truck driver waited 30-40 minutes while I finally got Roadside Assistance to change the address to tow the vehicle.

I was told by Roadside Assistance that the flat spare was not their fault and was actually asked by one of their representatives if I could just call a friend to come pick me up if there wasn't Uber available in Kokomo, Miss-a-nowhere-ssippi. I'm from NE Georgia... no, I don't have any friends down here in Miss-a-nowhere-ssippi!

Over 6 and a half laters, finally back at my hotel in Hattiesburg, MS.

Never renting from this company again.

My 69-year old disabled mom had to take off around 2 in the morning to take care of her sister. She showed a low tire right past the Loves on Hollowood Rd. Amarillo, Tx. I showed up. I called Road side assistance and they said I can replace it or what 75 minutes. I was right around the corner from Loves truck stop so I decided to take it around the corner, get air, and get her on her way. In that little distance the tire feal apart. I went to replace it and no spare. So, I called again. It took between 3 and 4 hours, feel asleep waiting, also was interrogated by the cops waiting wondering if I was on drugs or drunk. Just know I was at firestone at 6:45 that morning, because they had to call a tow truck, because they don't have the availability to bring me a spare. They did not have approval and did not want mom to wait, she was around the corner at my uncle's house because she had to charge her pain pump. I came back at 9 and no approval. I had a job physical test that I missed, and they refused to reschedule so I lost that job. Shortly after I was approached by the branch manager from Enterprise on Canyon Dr. who said they took the car because I drove it without being an authorized user. I stated that I tried to replace it, but no spare tire, he said, and I quote, " they are not obligated to provide a spare tire and I should have called a tow truck". So, without a car I went home. I called the complaint center twice and they said they will get back to me when they can. I filed on Friday and today is Saturday and no call. I called Saturday too. I was listed as a high-risk rental. I called ALLSTATE, my car was in a wreck, the reason for the rental, and he gave me another confirmation number to go somewhere else. They refused. The Allstate gentleman, Mr. Fowler was courteous and above board and an asset to AllState.Not obligated to provide a spare knowing my mom was 69. What if this happen in the middle of nowhere without medicine. You decide for yourself. It asked below of proof of purchase but it was in the car, I can tell you the new agreement AllSatte provided me with to replace the taken car was Y487NO

These folks at 3500 Charlotte Pike in Nashville, TN are just plain dishonest.

My car was stolen February 1st, and my policy contained no reimbursement for rental, but my insurance company did grant me a discount through Enterprise, so I hoofed it from my house to 3500 Charlotte Pike in Nashville to rent a car. I was looking for something on the cheap, and the girl at the desk said she would put me in a Chevy Spark. I followed her outside as she looked at the car and said, "Well this one's not clean so I'll find you something else."

In a moment she ushered me to the desk and said, "I'll put you in a Hyundai Venue. It'll be ready for you right outside in a moment." In a few minutes she told me the charges, that there'd be a deposit required. I signed the digital device and had the car parked outside. Someone gave me the keys, I went outside and inspected it. No one - not one, did a walk around with me at all to inspect the car. I noticed that there was a tiny vertical line going up from the middle of the dashboard to a grid top of the windshield, I touched and felt no break and thought it to be an antenna. I thought nothing about it as I drove off.

I drove it to work and back for eleven days. When I brought it back today, the same girl said, "What's with the crack in the windshield?" I said, "I thought that was an antenna."

She then brought the store manager outside who told me I would be charged $250 extra for cracking the windshield. I was flabbergasted, "What?" Then they made up a story about me renting a Chevy Spark, then switching vehicles to a Hyundai Venue, and the girl stating that she had done a thorough walk around with me before renting me the car. I pled with them: "Nobody walked with me around the car, and I didn't crack the windshield!"

They whispered a bit. Then wrote my statement on their digital device, and asked me to sign it, then stated that it was out of their hands. "Can't you check your cameras, it will prove that nobody was with me to inspect, and that the crack was there!"

To which the store manager replied, "I'm sorry sir, our cameras don't go that far back. Have a good day." They are keeping $250 out of my deposit.

Highway robbery. First my car is stolen by a thief, and then I've been lied to and cheated by my rental company. Thanks for hearing me vent, and beware of this place.

Terrible company over charged me, more than 5 months trying to get my money back. DO NOT use them!

Gave 1 star only because the option was not there for "0". Although I have rented for Enterprise before, never have I had a terrible experience. Customer service sucks from the agents to the manager (Suzanne? Or Susan?) to the Area Manager (Dustin) at 524 Thornton Rd, Lithia Springs, GA ******* *******000. I rented a car for a week then extended the rental 2 more times (in the same car). I returned the car only not to receive my deposit back. I was told it was used toward the rental. Mind you each time I extended the vehicle I paid with the card on file. They informed me my deposit was used toward the rental of the car. How could it, when each time I called my card was used and the monies taken out of my account. Oh, um sorry Dustin informed me "someone" authorized my card, and he was sorry and that he cannot go back in the past but still nothing would be returned. I asked for the next in line of the Chain of Command, but Dustin refused to give me that information. When I called back and spoke with Suzanne? Susan? Or whatever her name is, she gave me the number for Anthony P. (supposed to be over Dustin.) only to find out she gave me the billing inquiry number that is found on the invoice… WOW! I called *******565 and was rushed off the phone by the rep saying my deposit would be refunded in 24 hours, well I am still waiting. The deposit never came, so I called again. Spoke with a rep that gave me the same song and dance not going into the account to see what happened. I then requested to speak with someone higher. I forgot the name of the person with whom I spoke with, but he seemed very sincere (he was not, he just put a bandage on the situation maybe to keep me from calling back, not sure). He listened and was very apologetic. He said he was going to send the information to the Area Manager via email (marking it urgent) and someone would give me a call back... still waiting. I called again a couple of days after the last conversation only to repeat myself for the 10th time. There were not any notes in the system from any of my previous calls. I called again. Now, I was asked for a "reference number" (that was never given). I was informed a reference number should be given after each call to pinpoint where the call left off. Well, she said the same thing, that she would send over an email, and someone would give me a call back. Nothing has been done, no records, no notes, nothing. My issue was never resolved, and I was never given a real, satisfying, intelligent, professional, apologetic, empathy answer from any customer service rep, manager, area manager, or regional manager. Customer service is everything when retaining and /or obtaining customers…old and new. NEVER EVER WILL I EVER RENT FROM ANY ENTERPRISE COMPANY AGAIN!

Charles of YEG branch was really helpful, appreciate his assistance, Overall, Enterprise is really great!

I went on a business trip to Kanas City, MO and reserved a luxcury car with Enterprise 3 weeks in advance. When my wife and I got to the rental car terminal, to our surprise Enterprise was closed down. The sign in front of the Enterprise desk read that they were closed and to see National Car Rental for reservations. We never received an email stating they were closed, and we would needed to go to National Car Rental to get the vehicle we reserved. The representative at National looked up our reservation, confirmed that we were down for a luxury vehicle, stated he had a BMW, confirmed that we were ok with that, took payment and said he would grabbed the keys to bring the car around and be right back. We watched him run around for a good 20 minutes 'claiming' he couldn't find the keys to the car. My wife said he's pretending like he can't find the keys because they are trying to save it for someone else. After another 10 minutes of acting, he comes back and say, "Sorry, the BMW is reserved for some BIG WIG, we can upgrade you free of charge to a Tahoe or a sports car, and for your trouble pay for a half tank of gas." First of all, we were only in town for 2 days, we would barely burn 1/4 tank in a Tahoe. I'm looking like did I not reserve this car 3 weeks ago? Should I put that I am a Big Wig on my application next time? This is definitely bad business, and poor customer service from National to refer to someone as a Big Wig as if that title is more important. Based off this occurrence with Enterprise and the communication with the representative from National Car Rental, I WOULD NOT recommend them at all unless Big Wig is on your credit card information.

WORST EVER CUSTOMER SERVICE! RUDE EMPLOYEES, NO CARS AVAILABLE WHEN THEY SAID THERE WAS, DIDN'T CARE ABOUT PROFESSIONALISM AT ALL!

ENTERPRISE CAR IN JOHNSTON, RI. PERFECT EXPERIENCE. SUPER STAFF AND THOUGHTFUL, TOO. WOULD DEFINITELY USE AGAIN!

It's over 3 years and I have not gotten a follow call from anyone concerning my Issue that will one their locations in South FL.

Los autos siempre están en desperfecto te lo entregan sucio con comida des cliente su retiro dentro poca gasolina tuve muchos problemas con el carro nunca quisieron ayudar llamaba y llamaba y nunca recibí ayuda la manager d esta oficina en Jacksonville es una estupida llamada Dalila ella cuando llamaba me colgaba el tel porq me decía que fuera a otras oficinas q tenían el carro para mi y resultaba q era mentira esa estupida espero que algún día sea despedida por todo lo que los clientes deben d pasar por su mal servicio

If a car rental agency has no cars are available to rent how can it even be worth one star. Nothing

Se quedan precio integro de la reserva y no nos dieron coche. ENTERPRISE engaña con la PRERESERVA..