Enterprise Rent-A-Car

Always a sorry excuse for mistakes they made. Do not go to this place at all bad business. They do not know how to treat black people with respect

The worst company ever horrible customer service. I didn't get a car and lost my whole trip. Miller and 137 Ave office is the worst

We have a claim with Allstate Insurance and were told to rent a vehicle from Enterprise Rent A Car. After 2 weeks of driving the rental, my daughter experienced issues with the vehicle on a Saturday morning and did not think to contact the local office until 12:30PM. The vehicle would start and then the steering wheel would lock. She had to repeatedly start and restart the vehicle - definitely unsafe to drive. Unfortunately, it appears that many of their offices close at Noon on Saturdays. She contacted the Emergency Assistance number and was told by the representative (she added me to the call) that her options were to wait until Monday for a replacement or take an Uber from Huntsville, TX to Bryan, TX (60 miles away) to get a replacement vehicle. Just to be clear, the solution was to make, at minimum, a 2 and a half hour round trip to retrieve a replacement vehicle - not counting the time at the rental car office in Bryan. So, about 3 hours total at minimum. We asked the representative for another customer service number to reach a local Enterprise representative who could assist us. He gave us another number that ended up circling us back to Emergency Assistance. We attempted to reach Enterprise via social media over the weekend with no response. We decided to leave the vehicle at her apartment and she went without a vehicle over the weekend. She had to ask friends for assistance and will need to also get a ride to the college campus Monday morning as the local office does not open until 8AM. Once they open we can then contact them for a replacement vehicle. The company basically offers minimal assistance in the case of an emergency - not to mention hold times of about 10 minutes. How are these acceptable business practices?
We will never rent from Enterprise again.

Branch #6541

There is a serious lapse in communication and accountability at this location. Insurance was all set to cover the rental with the exception of 4 days which would be around $125. But! As the car was being dropped off (in perfect condition) we were informed that we were misinformed the day we picked the rental up. First, the associate handling the pick up explicitly said that coverage was needed on the rental so we trusted that associate and opted in for it thinking we had NO choice (and later found out it's completely optional) so we were charged for something we were not supposed to under false pretenses. We also found that the associate didn't even give us the right information and charged the WRONG insurance type of the rental (again that we never needed but were told to opt in for).

So today while dropping it off, they are telling us that their policy states all insurance on the rentals is optional but did not want to acknowledge the fact that one of their associates did not honor that policy and basically forced us to opt in on something we DID NOT NEED.

Keep in mind that there is DIRECT communication between this enterprise branch and Allstate insurance(the company paying for the rental) so there should have been no problems or miscommunication on how the rental should be handled.

The local branch refused to help in any way shape or form, was very passive aggressive and went as far as to lie about their not being a headquarters or corporate number for us to call to speak to someone who CAN help.

Well we got the number for the Area manager and left a message because this situation is ridiculous and someone needs to take responsibility and rectify the whole situation.

The total should be a little under $200, now it is $500 for charges that are very arguable. We have absolutely no problem paying the correct amount owed but $500 is absurd.

This review is for the Enterprise Rent-A-Car at 612 W Loop 289 in Lubbock, Texas. WORK ENTERPRISE EVER! I had a reservation scheduled for today. They refused to pick me up. I called a lot, and I was never able to talk to anyone in the store. I work for a call center, so I can't answer personal calls. Plus if I don't know who's calling me, I don't answer. So they give me MAJOR ATTITUDE about how they've claimed that they've tried to call me all day long. They NEVER left me a voicemail to call them back. And after giving me major attitude for not answering their calls, they get mad at me for not being happy with them and having an attitude because I had to find a ride to their store. Then that ride had to come back and get me and take me home because they refused to rent to me because I accidentally left my wallet at home today. So apparently it's OK for them to have a horrible attitude and talk to you very rudely and unprofessionally, but if you have an attitude, they get mad and kick you out of their stupid store.

You people REALLY need to be careful with how you treat people! You have NO CLUE what people are going through in their personal lives! You don't know that someone has been living a nightmare since her daddy died in September of 2020 due to leukemia or that her brother has turned her entire family against her. You have NO CLUE about the excessive suicidal thoughts someone may be struggling with on a daily basis and that your HORRIBLE AND UNPROFESSIONAL behavior just might be enough to push them over the edge!

AVOID THESE JERKS AT ALL COSTS!

If I could give them 0 stars I would. It has been a nightmare! The insurance company of the the person that rear-ended me rented a car from Enterprise. I was on the phone when the insurance agent made the reservation and specifically told the Enterprise agent that it had to be a 3rd row vehicle (comparable to my own). When I arrived they did not have the vehicle they were supposed to and tried to lie and say that was what the insurance had reserved (again I was on the phone when the reservation was made). After issuing my complaint and them getting the reservation "fixed", they sent me across town with my 4 year old to pick a vehicle from another location. When I arrived at the location they were closed, doors, locked, and lights off. I tried to call both locations and no answer. I stopped an employee walking to their car (this employee was not kind in any way). They called their manager and said someone would be there in a few minutes and drove off. I was finally let in and given the keys to a rental with a 3rd row. I go to put my child's car seat in and the car reeked of cigarettes. Nothing I could do because once again the doors were locked and noone answered. I had to travel out of state (which they were told). Not only did the car stink it needed an oil change and I was about to drive over 2000 miles with my children in the car. When we were in Orlando Florida I called customer service and was told to go to the Enterprise location at the airport because at that time the warning light concerning the tires had come on. As instructed I went to this location only to have the manager tell me they didn't have anything after another employee had told me they did. His response was "it was the Texas locations problem and he had to look out for his interests there". This has been the worst experience and still stuck with a stinky car that has tire issues and needs an oil change, but Enterprise could care less.

I mistakenly pressed 2 instead of 5. The rep was great. Got the reservation perfect. She deserves a 5.

I've been an Enterprise customer for many years and have always had a positive experience, at least until the last couple of months. Considering that I rent from the company at least 2-3 times a month I think that their customer service should be a bit more than what it is. Since I don't own a car I have no personal insurance so I always purchase theirs whenever I rent. No matter how much insurance I purchase from these people there's always something that the insurance doesn't cover. WHO KNEW THAT BUMPER-TO-BUMPER coverage didn't include tires on the vehicle and would I like to purchase some more insurance just in case the tires came off on the road. TALK ABOUT TRYING TO TAKE ADVANTAGE OF WOMEN OR TRYING TO RIP PEOPLE OFF. Also at Enterprise (St. Barnabas Rd. MD) they get very upset if you don't drop off the keys and go when you bring the car back. They get angry when you ask them to check the vehicle in and make sure that everything is ok and get the receipt. Who knows what happens to the vehicle between the time you bring it back and the time they rent it to somebody else. I took one back one time and ended up being charged for gas when I had just put gas in it before I took it back. I'm also afraid of the vehicle being damaged just being left in the parking lot and I'm the one charged for it. Young lady at the counter was VERY RUDE. Told her I'd wait for the vehicle to be checked in and she MADE SURE that I had a long wait. Love my Enterprise in Fredericksburg VA. They take the family owned/operated pledge seriously. Never had a problem with them.

Edwin made the service very enjoyable. Will always use them in the future. Great choices in vehicle selected

Customer service has gone downhill. Selection is terrible and billing is always incorrect - waste of time and inconvenient.

Consistently tremendous service from Mike, Mike, Paige, and the rest of the team!

The best place to rent a vehicle in the Akron area.

- Patrick

Do NOT rent a car here! They are not reliable. NOT honest! Go everywhere else!
Not professional staff, Bad customer service.

Customer service is really bad.
I won't ever rent a car from Enterprise again. Customer service is rude on the phone

I was offered insurance, not told the price so I agreed, it was $30 a day, I had no idea, it added up quickly.

When I got there they asked if I had a credit card I said yes they said the credit card didn't have a chip And I could not rent the Truck Bad communications not happy with their service misleading

Put on hold for over 25 minutes.
Phoned back and put on hold for another 20 minutes.
Expect to wait and not be as important as they say you are.

The manager at the Vernon Rockville branch was really good with communicating with the customers and very kind

App never works with enterprise. Going to Costco. Never again dealing with enterprise waste of my time

Basic company. If you only use them once, you'll probably have a decent experience. However, when you use them a lot, you're bound to have an unpleasant one.

My unpleasant experience: After booking the rental 2 weeks in advance as I usually did, my 2 daughters and I, 3 females, were traveling alone to visit a sick relative and we got into Tampa Intl around midnight. Went to the car rental section of the airport, paid extra for insurance bc I had the girls with me, I usually don't when I travel alone, so I paid over $600 for a sedan for 4 days. K.

We get downstairs and they don't have any cars. There's none. Zero. They told me to come back after 8 am. My AirBnb was in DT St Pete. After trying to understand what the h e l l was going on, asking how much the Mustangs out front they're showcasing are, clearly they have cars, just none for the "poor people"?

The literal 4, FOUR, people they had working behind the desk just stared at me like I was stupid, after I'd just paid over $600, they see me there with my children, so they finally offered me a refund to which I accepted, I walked out of the building and I screamed at the top of my lungs. I was exhausted, traveled all day for this? Well they actually threatened to call the police on me and demanded we leave immediately. I said well maybe they'd give us a ride ‍

Nope, we took an Uber to St Pete and then I began to use Turo. The owner of the vehicle I rented from brought the car directly to me when I rented it last minute and described my situation.

Enterprise is awful. Even as I was down there arguing with them, there were still more people coming down to rent cars that weren't there. Wtaf.
#turoforlife

Every thing is worst with them, because the get your credit or debit card they gonna charge at any time.

I rented from Enterprise about 50 times all around the Globe. Never had a single problem. Nothing to add more.

I had a accident with my New Car 2017 Cruise, I hit a deer, I was sent to enterprise to get a loner/ rental vehicle, I called 4 hours before arrival, I explain to the attendant helping me I needed a white cruise 2017 so I could uber, she say I will keep a lookout if one comes in, Ill hold it for you naturally youd believe them, well I arrive 4hours later, to my surprise there was a white cruise sitting outside, I walked in and thanked her for getting the car I wanted, she replied thats not yours it just got rented to another client, I reiterated what I said over the phone 4 hrs ago she told me I insulted her and she was offended and will be forced not to help me. Clearly she had me confused, I never raised my voice and I even asked for her supervisor, none on site. She then gives me a black Malibu 2017, Im rushing sign and leave I look at the car and wondered why I smelled poop! Yeah poop! The car was never cleaned it was nasty, I called immediately and turned around then I was met with a supervisor who took the vehicle, they did s halfway cleaning job and said she would call me if they get a 2017 cruise in, I never received a call! I missed 14 days of uber thst would have helped me throughout my issue, mind you I paid for the car at least 6 bucks a day, but no one! Wants that kind of service. Stay away from 2228 E 11th St, Tulsa, OK ******* Enterprise car rental

The worst experience ever. Never rent from this business. I call on Thursday, November 12 to two local Enterprise facilities, one in Inverness and the other in Crystal River, both closed due to covid. Finally find one open 45 minutes away in Ocala. The female representative takes my information and tells me there is a car available and reserves it for me. My 80 year old mom drives me to pick up the rental. We are 5 minutes away from Enterprise and Enterprise calls my cell to say they made a mistake and there are no cars available. They promise me a car the next day, Friday. Again my 80 year old mom drives me there. I now find out they do not accept cash payments. They do not accept debit cards unless you have two bills (electric, phone, etc.,) to show proof of where you live. Your driver's license isn't enough proof of your residence. They only accept credit cards. Ok fine, I am very annoyed to say the least. Ok so my mom can put it on her credit card and we can both be listed as driver's. Now I am told that only husband and wife can drive a rented vehicle. A mother and daughter both over 25 years of age can not both drive the rental only the person who has rented the car can drive it. I have never heard of such an obsurdity like this. So if two people over 25 years old who are not married are going on a trip only one of the people will have the authority to drive. Needless to say I was infuriated that two days were wasted in gas and time driving to Ocala Int'l Airport to rent from Enterprise for nothing. I would not ever recommend Enterprise to anyone. No where on their website does it tell you any of these things not do they tell you when you reserve the vehicle. I also emailed them and never received a response. A poorly run business with ignorant personnel working for them. Go rent from Hertz instead, they are far better.