• EntirelyPets Pharmacy

EntirelyPets Pharmacy

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Overview

EntirelyPets Pharmacy has a rating of 1.9 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EntirelyPets Pharmacy most frequently mention customer service, credit card, and tracking number problems. EntirelyPets Pharmacy ranks 104th among Pet Meds sites.

  • Service
    84
  • Value
    77
  • Shipping
    78
  • Returns
    36
  • Quality
    63

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
5
19
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How would you rate EntirelyPets Pharmacy?
Top Positive Review

“Quick delivery once glitch was worked out”

Annarose C.
4/23/20

Prices were amazing compared to other pet med companies. Ran into a glitch with my seresto collars "needing an Rx" even though they are OTC. Once I got a rep on phone, immediate resolve, very polite and quick delivery.

Top Critical Review

“Horrible Customer Service”

Ida W.
8/27/24

Horrible customer service. This company placed an order of $288.80 due to some auto ship. We were out of town for 3 weeks, came home with USPS delivery notifications on the door. The med requires a signature and no one signed, so supposedly it was returned to sender. I waited for it to be credited back to my visa, didn't happen. I've been calling many times from 3 months ago up to this day and they keep saying the same thing that a supervisor will be in contact and days pass and again and again, no updates. Representative promised that the manager will call me back today to give an updates but, I didn't hear anything. This is totally scam, this business should be not allowed to treat their customers like this, this is unacceptable.

Reviews (385)

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Reviews that mention popular keywords

customer service (103) credit card (20) pets pharmacy (38)
Thumbnail of user bettyt114
Texas
2 reviews
0 helpful votes
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March 23rd, 2020

Nice to have automatic reorder for flea protection. I don't have to set a calendar reminder among all the other things on my to do list.

Thumbnail of user alicea190
New York
1 review
0 helpful votes
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April 2nd, 2021

Great seat belts, keeps my dog secure while driving. It's just what I wanted without the harness at a reasonable price.

Thumbnail of user chrise172
Pennsylvania
1 review
0 helpful votes
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September 18th, 2018

Truly enjoy using Entirely Pets for our rescue fosters, their website is easy to use, they ship fast and offer fair prices.

Thumbnail of user elinort2
Florida
1 review
0 helpful votes
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July 17th, 2020

I would definitely buy from EntirelyPetsPharmacy (entirelypetspharmacy.com) again! Good price and fast shipping.

Thumbnail of user jamiel460
Texas
1 review
0 helpful votes
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June 21st, 2021

Ordered a med in Apr received many
Messages with lies. Canceled order. Sent 2mo later w/o my permission and charged my checking acct.

Service
Thumbnail of user jamesd705
New Jersey
2 reviews
1 helpful vote
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July 5th, 2018

I paid for 12 month supply and the vet only approved a 6 month supply. Your system should detect such discrepancies.

Thumbnail of user jonathanl442
New Mexico
1 review
0 helpful votes
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March 4th, 2021

I ordered arthritis medicine for my dog on January 12. At the end of the month I called to inquire about when I could expect to have it and was told it was on backorder, but that they would express ship it at no extra cost when it came in. On February 10th I emailed customer service to inquire again and received an Email from "Haley" informing me it "just came in" and asking me if I wanted it shipped out immediately or if I wanted to cancel the order. I asked for the shipment to be made ASAP.
I just got off the phone with Entirely Pets again today, March 4. I cancelled the order this time when I was told "we just got some in and can mail them out right away." Poor communication in the beginning had turned into outright lying.
Won't be working with this company again!

Thumbnail of user cheriset4
Washington
1 review
0 helpful votes
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April 19th, 2021

I appreciate the Entirely Pets pharmacy, their prices are exceptional, and shipping is fast. The only thing I would change is me finding them sooner.

Products used:
Medication

Service
Value
Shipping
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Thumbnail of user denad39
Michigan
1 review
0 helpful votes
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December 12th, 2020

My order came in the time frame indicated and the products received were exactly what they described them to be and the price was great.

Thumbnail of user annas602
Arkansas
1 review
0 helpful votes
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March 27th, 2020

It really works. As soon as it is put on ears they start dying. Just follow recommended usage. And clean ears good in between doses.

Thumbnail of user sg465
California
1 review
0 helpful votes
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January 20th, 2021

Do not order unless they confirm in stock. If not you may be waiting weeks only for them to say it will be in in 2 weeks with your pet needing meds

Products used:
dr marty

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Value
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Returns
Quality
Thumbnail of user rickg299
Oregon
1 review
0 helpful votes
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January 17th, 2019

Very smooth process to order pet medications. The prices are just about the best on the Internet. Check them out!

Thumbnail of user sd259
Washington
1 review
0 helpful votes
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March 20th, 2018

Sometimes a bit slow and poor packaging - good prices though for my pet prescriptions. Sometimes excellent customer service - sometimes not.

Thumbnail of user judiths541
California
1 review
0 helpful votes
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May 21st, 2020

Best price for required prescription, and also one of the few pharmacies that carries the prescription. I am very pleased.

Thumbnail of user lindac2464
New York
1 review
0 helpful votes
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October 26th, 2020

Love Frontline for my cat and never see a flea or tick on her. She is an indoor/outdoor cat Entirely Pets is reliable and customer service is great!

Thumbnail of user michaelb5346
Virginia
1 review
0 helpful votes
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December 12th, 2020

Fast service and great prices. I glad i found your website because it's saving me money. I will use this site anytime i need somethinf for my pets.

Thumbnail of user trishs111
Florida
1 review
0 helpful votes
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November 20th, 2020

My vet turned me on to this and it was so easy. Love that I can have it sent to my house. Thank you.

Thumbnail of user richg117
Pennsylvania
2 reviews
0 helpful votes
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November 20th, 2020

I like that I can get a single dose of my dogs flea meds instead of a 6 count. The shipping was very fast once it was approved from my veterinarian.

Thumbnail of user irinat9
Georgia
1 review
1 helpful vote
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April 26th, 2020

My dog has congestive heart failure. I decided to purchase the medication from entirelypetspharmacy.com because, after spending $4,000 for my dog's vet bills, I really needed someplace to buy medication just a little cheaper to alleviate the financial strain. BIG MISTAKE. Another lesson in "you get what you pay for". My dog requires 5 different medications twice a day. One of them being the Pimobendan (Vetmedin). I placed an order on April 7 for the Pimobendan and another medication that I had MAILED them a prescription for, and also a third (with instructions to simply obtain a transfer from another pharmacy, which I assumed would take them maybe a day to do) and it is now almost THREE WEEKS and I still haven't received my order AND I paid for the expedited shipment. After waiting about a week and half I inquired about the ordered. Received NO response. At about two weeks, I inquired again. No response. Shame on me for not CALLING them. It is now 19 days and I called and miraculously got a hold of someone. The customer service rep told me that they were OUT of the Pimobendan - as in didn't have any in stock and it was on back order. ARE YOU KIDDING ME? The one medication I was EXPECTING THEM TO MAIL ASAP they ran out of and didn't even bother to let me know so that I can get it from somewhere else. Complete and utter disaster of a company. I wish I had read the reviews about this company sooner, as I would have avoided relying on them at all costs - especially for the sake of my dog.

Thumbnail of user whitneyt30
Kentucky
1 review
0 helpful votes
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February 26th, 2019

Order was cancelled twice due to backorder. I was told it would be at least two weeks until meds were back in stock. The first time the order was canceled I called and was told yes the lower dosage med was in stock but would be a higher price since we needed more to make up the prescribed dose, so I reordered the item immediately with some changes dosage parameters. I confirmed "are you sure you actually have this in stock?" and was told "yes we are sure". I was so ecstatic because we desperately needed this drug for our pet as we had less than 10-days' worth at our house. Then my order was cancelled due to backorder within 24 hours of placing the second order that I was told was "definitely in stock". So, despite doing my due diligence and calling numerous times to confirm availability because we needed the drug urgently for our pet, I was still left without any knowledge of when it might be in stock again. I had no choice but to then order from a compounding pharmacy due the the urgency of needing the medication. Then all of the sudden a day later I receive notification the medication was shipped. I'm thankful we got it, but a little better understanding of the order schedule and backlog list would be helpful to have when attempting to provide customers with the most up to date information so that they can place their orders with that knowledge in mind. I am thankful EntirelyPets can still offer a discount as the dosage I need is still unavailable and we have to purchase larger quantities of the smaller dosages which results in a much higher price (over $86 each order). Sad that the medication companies are able to price gouge desperate pet owners for this life saving drug. Suffice to say, I have cried many tears of frustration, desperation and anger over this situation. To be fair, I don't think EntirelyPets is entirely to blame here given the drug manufacturers shortage, but I think should be more firm in demanding information for its customers like when they are really getting the medication in.

Thumbnail of user stephaniek1147
Georgia
1 review
0 helpful votes
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June 10th, 2022

Thank you for filling Sarges thyroid medication! And for being diligent with my vet and getting his Rx!

Thumbnail of user samanthag295
South Carolina
1 review
0 helpful votes
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April 25th, 2020

They were informative in the process of contacting the vet for a prescription and method of receiving info.

Thumbnail of user susanr1548
Louisiana
1 review
0 helpful votes
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November 2nd, 2020

Received our order quickly & the merchandise I received matched their advertised merchandise. We will be regular customers.

Thumbnail of user jbs10
Texas
1 review
0 helpful votes
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August 6th, 2018

The price was right, and they were friendly when I called to make sure they had received the prescription from the vet. I will buy from here again.

Thumbnail of user timm450
Tim M.
Washington
1 review
1 helpful vote
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August 29th, 2018

This last order was in stock. The previous two orders were not in stock and waited three to six months before each order was cancelled.

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From the business

Excellent products at incredible prices.

Company Representative

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Dillan B.
Typically does not respond to reviews

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