website thubmnail of Epic Games
How would you rate Epic Games?
grey star
grey star
grey star
grey star
grey star
Virginia
1 review
0 helpful votes
Follow Will R.
Unfollow Will R.
Send Message
Share Review
Report Review

Garbage!
July 23, 2021

112 emails trying to get a nameless account named and a Nintendo account linked. NO HELP AT ALL, they had me doing the same dumb steps for like a whole week. I just kept the dummy account but I WILL NOT be adding ANY Vbucks on this account AT ALL The only reason they get 2 stars is because of the dumb entertaining names they have.

Date of experience: July 23, 2021
Missouri
1 review
0 helpful votes
Follow Tommy M.
Unfollow Tommy M.
Send Message
Share Review
Report Review

Mini game too hard
January 10, 2023

Hi I'm user InvincibleMario5 and I'm complaining about a fall guys ultimate knockout game called puzzle path me and my my friend were playing and we keep running into puzzle path and my friend made it I can't because THE GAME IS TOO HARD and confusing because how are you supposed to make it though you don't know can you at lease not make it change but over all I think the game is really good

Tommy

Date of experience: January 10, 2023
Pennsylvania
1 review
0 helpful votes
Follow Erik S.
Unfollow Erik S.
Send Message
Share Review
Report Review

If we had 500 vbucks in the battle pass then people who are just starting have a chance to have there first skin

Date of experience: May 24, 2023
Germany
1 review
3 helpful votes
Follow veryrareflicks g.
Unfollow veryrareflicks g.
Send Message
Share Review
Report Review

Never contact support, they'll only make your problem worse. In August 2023, I had an issue with my Fortnite account and thought I'd reach out to Epic Games Live Support Chat (biggest mistake). Anyway, I explained the problem, and the staff member said, "I can't help you, suspicious activity is on the account," and then closed the ticket. I thought, whatever, I'll just solve it myself. But what do I see when I try to log into the Epic Launcher? "The account has been deactivated." And every time I contact Epic, they close the ticket with the reason: "We couldn't identify you as the creator of the account and can't make any changes to the account," even though I've provided all the information and it was correct. And they still close the ticket. NEVER REACH OUT TO THEM. One star would be too much. Still haven't found a solution.

Date of experience: April 1, 2024
Norway
1 review
9 helpful votes
Follow Martin H.
Unfollow Martin H.
Send Message
Share Review
Report Review

My account was hacked a while back, and when I tried to retrieve it the only response I got was basically 'nah, ain't nothin wrong here, we won't help ya'. Terrible customer service, and extremely frustrating having to deal with. Will never be using Epic Games again.

Date of experience: October 15, 2020
Arizona
1 review
4 helpful votes
Follow Cara A.
Unfollow Cara A.
Send Message
Share Review
Report Review

Live events should be made available to everybody. When you only broadcast them one time it becomes impossible to log in and many people miss them. Very poor planning on your part. I will reconsider any purchases with Epic Games.

Date of experience: June 15, 2020
GB
1 review
6 helpful votes
Follow holly a.
Unfollow holly a.
Send Message
Share Review
Report Review

AWFUL!
November 16, 2022

Absolute joke of a site. DO NOT USE! My son has been hacked two times, this time epic games are saying it's not his account (so he's lost everything!) I've proved it's his, told them my card details used for purchases, IP address etc. I hope they get taken down

Date of experience: November 16, 2022
Australia
1 review
2 helpful votes
Follow Lili P.
Unfollow Lili P.
Send Message
Share Review
Report Review

Customer service
May 7, 2023

Absolutely shocking customer service and how to resolve simple issues that you've completely correctly. They respond extreme late with little to no information. It feels they are more bots than actual humans.
It's been over 3 days for a simple fix. I've had 1 reply a day asking questions I've already answered, thanks darkstar your such a help… not!
It feels like a muck around at this point

Date of experience: May 7, 2023
New York
1 review
2 helpful votes
Follow Donald C.
Unfollow Donald C.
Send Message
Share Review
Report Review

Poor Service
July 9, 2020

Epic Games doesn't seem to care about their current or prospective customers. They don't have customer service and they sell products without ever giving any support for them or a means of a return when the product is faulty.

Date of experience: July 9, 2020
Alabama
1 review
15 helpful votes
Follow Bryce M.
Unfollow Bryce M.
Send Message
Share Review
Report Review

Thanks Epic
January 6, 2021

Ruined my favorite game, I've lost all my love for rocket league thanks to this $#*!ty $#*!ing company. You've made it free which is amazing, but in return you made the game a absolute piece of $#*! nightmare. "Can't connect to epic servers". Not being able to transfer all inventory from console to PC and countless other $#*!ty problems that the company just ignores because they don't care about anyone or anything but the money they make.

Date of experience: January 6, 2021

Overview

Epic Games has a rating of 1.2 stars from 523 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Epic Games most frequently mention customer service, rocket league and fortnite account. Epic Games ranks 131st among Gaming PC sites.

service
247
value
223
shipping
152
returns
184
quality
223
+87