Epic Games

Terrible service, rude employees, easy to get account stolen, very dangerous (you can get personal info stolen easily), lazy responses, if locked out account you'll never get back in, no method they show is even real, or works, and 2FA doesn't work

I am deeply dissatisfied with Epic Games' customer support. Despite providing clear evidence of my hacked account and ownership, their only proposed solution was email verification. I have invested money in this account, and the lack of assistance or alternative resolutions is highly frustrating. I expected more from a company of this stature.

I would advise everyone to never purchase a thing from this cowboy company. I purchase cyberpunk from them with a brand new gaming pc. When it didn't work and the technical team couldn't resolve it, I asked for a refund. This was within 14 days of the purchase and as I couldn't even access the game, there was no way I could play and didn't play for more than two hours. I should therefore have been eligible for a refund but they kept refusing without giving an explanation and also refusing to give me their complaint procedure. Eventually they came back to say I had spent over 200 minutes on the game which was total rubbish.
It feels like an illegitimate company and I am taking legal action against them. In the meantime, to everyone, my advice is never ever purchase from them.

I don't feel safe anymore on this platform. I lost my account and no one helped me recover it, and I did every step fine. I sent my recent payment on my PayPal account transactions and the full details they asked for! I just didn't expect that from big name Epic Games to tell me that I can't recover my account after all; they just said they can't reach their own protocol. What a reason!
I did this to riot games and every platform game when I lost access and got hacked, and I recovered them all except epic games. I really should warn everyone thinking to buy or play anything on this unsecured platform. Really, thanks for not helping me. Thanks for giving a chance to the hacker that he owns my account now. I regret picking up this platform. Thanks for the steam.

I've never bought a game from Epic Games, so I can't speak about that. But this launcher gives out free games every week, and even though a lot of them are random small games that no-one's heard about, they do have some great ones. Although GTA made their launcher crash with the amount of people that went to 'buy' and play the game on there which was lovely. (: The lay-out is alright, and things are relatively easy to find. Downloading makes other things lag terribly for some reason, though. And I've never had that issue with other launchers.

If you have an EA account and recently did the same as I did,downloaded this app purely for the sims4 free pack on May 11... and nothing but problems and frustration since. Haven't been able to open it AT all, and I know I'm not the only one. Probably won't use this again.

What kind of Company only allows a certain number of refunds. Kids get excited to purchase new items and sometimes hit the wrong button or a glitch happens. Well too bad says Epic games. This is why as a adult who loves Gaming I Love Activision and the C. O. D brand. They stand behind you. Not themselves. You don't have to open a account and have a email as a child to
Play. Epic Games should be ashamed of yourselves. You won't get me to ever spend a dime or even play one of your games.

Absolute worst customer service. My account got hacked and I provided them with all the information needed to get my account back and they say its wrong but wont say what's off. I literally provided info to the very first purchase, card numbers, locations of where purchases were made with screenshots of the confirmation purchases but nope that's not good enough for their absurd customer service based in god knows what country. Screw this company.

I've been dealing with the customer service team at Epic Games for over two weeks after a hack or glitch removed a cosmetic item and 3300 v bucks from my account. Dreadful service which focuses on not addressing the issue and passing the buck to Microsoft Xbox support. Despite creating a second complaint and requesting a supervisor review, I've been basically ignored. So my solution is to give up, walk away and not spend another dollar on v bucks. Great for business!