Epic Games

Seems they have an automated system to detect cheating but it rarely works for people that know how to hide cheats. You will almost always get banned for blatant cheating or talking about cheating on voice as I believe they have an AI system that listens to your every move. It's also a problem because anyone with more than 20 viewers has the power to ban anyone they want with the stupid system whether they were cheating or not. I do not recommend spending your time on any game that they have.

Sadly the worst publisher on earth!
I verified myself as real owner with the email of creating my aacount, with bills of bought games and with my personal ID.
All does not care the support as my email was hacked and I just want them to change my email manually.
They just always send the same note "Please talk to your email provider" even if I already send the note "Microsoft told me that there is no way to get the email back".
DON'T buy here any game, as the give a sh-t on their customers! Just take the free stuff and let them f-ck themselves!

I bought a prepaid credit card I only registered to the epic game store. I only used it once to buy Red Dead 2.11 days after the purchase someone in Egypt Cairo drain the rest of the credit card. I tried bringing this to epics attention and all they suggested to me to remove the credit card from my account which there is no point doing this because it is a prepaid credit card that has been emptied already

I purchased a DLC for MechWarrior 5. Heroes of the Inner Sphere. After giving them 20 dollars I got a game in my library that wont launch. I wasted a whole night trouble shooting it and I'm so angry. I just want my money back.

Can't reset my parental code due to lack of support from tech team. They are not responsive have a lack of job knowledge as they all walked me through the exact same steps over and over and it didn't work.

They kept sending a link that that lead to a verification email that never arrived in my email box. I checked my spam and filters and nothing was setup tp block there email, but still didn't receive.

Terrible is the nicest way of putting it spend hundreds of dollars on this company and when my account gets hacked they do nothing about it. Give them all the info they want and it's still not enough. Just a horrible experience all around.

I bought a $30 game a few months ago and I installed it. Not only does it break my mouse cursor, but its also impossible to select any of the options in the settings menu to change it. Since its a few months ago, I can no longer get any of the $30 back. On top of that, I can't even take screenshots to prove the mouse glitch so you will just have to take my word for it.
In conclusion, if you want to buy games, just use steam. I've never experienced any problem like that with steam and it is very reliable.

I spent over 5 hours online with Epic as my sons Vbucks cards went into my account rather than his. I was given a dozen excuses why they could not transfer them. (Amazing, they can sell them, redeem them and they have no way to transfer them to another profile on the same account.) First rep told me to call Xbox and maybe they could help, I called Xbox and they referred me back to Epic. The second time I called the woman that helped me cut off the conversation after I told her this was ridiculous (all this time spent for a simple transaction they could have handled in 3 minutes). I would stay away from this company at all costs. A complete waste of time and it shows in their reviews 1.59 stars out of five, what a joke. A ZERO in customer service and an F- in solving issues...

My friend I got the game ark free on epic game. We wanted to play on our favorite maps so we bought an ark dlc "package". After many tries and research, we find out that you can play with friend only if you are on a real serv. That means your game is still going if you're not playing and if you want to be in a private serv, you have to pay for it. So we decided to return the dlc and go play on Steam. But because we played more than 2 hours on the game we can't return it. The problem is that we were like 10 min on the dlc we bought and the rest of the time, we were on the ark menu for trying figure out how to play in our game together. This "lag" of the game on epic store is there since more than a year. They never fixed it even with a lot of requests and comment of players.