Epic Games

Does anyone know how to get ahold of epic games by phone? My son's account was hacked he has been playing since the game came out and has so much money into the game. Epic games is telling him they cannot do nothing about it. Now I know there's others who have put a lot of money into this game so if I were u I would stop giving them ur money. If our accounts can't even be secured from hackers we no longer can trust epic games. This is stealing money and I really need help. If u have something negative to say don't bother u will be removed! Thanks for your time.

My account got inactivated only because i asked them to change my billing region.

This support Team is so useless because i sent them so many Emails and gave them all information they needed but the only thing they say is:
We carefully reviewed the account information you provided when you submitted this ticket, and found that the information does not match our records.

As much as I would like to help, I am afraid that we're unable to proceed as we were not able to verify you as the original account owner.
I appreciate your understanding.

Why just why, i gave them the right infos.

I think they dont care at all.

Banned and blocked my daughters account after spending SOOOO much money! They will not communicate with the reason why. We are very upset with the lack of support and no one aiming to rectify this situation. Please think carefully about purchasing anything from epic!

What a pain. Incredibly confusing and not user friendly at all. They need to figure out a different way to do this. I've never used something so confusing in my life re: setting up accounts/passwords, redeeming money/codes/gift cards. They make billions of dollars you'd think they could try a bit harder. Also super unacceptable that when you click on the "get started" link to redeem vbucks it doesn't even work, no matter what browser you're in.

There are no words that can describe my frustration. I have the invoices for all the games I bought with this platform in my email and it is not possible to recover anything in my account.
The support does not work. I have had games since 2021 and my account has not worked since then. 2 years ago.

I purchased a game, I read the spec requirements, did my due diligence to make sure I wasn't setting myself up for disappointment. I purchased the game, started playing it, and things went fine for the first couple hours, then I started getting crashes. No big deal, that happens from time to time, even with games that don't require a lot of CPU. But the further I got in the game, the more often the crashes occurred, eventually making this game unplayable. Since I'd "played' more than 2 hours of this broken game, they wouldn't refund my purchase. I game them the huge error list, asked them to make an exemption (something that Steam actually will do in some cases), and they just kept cutting and pasting their policy, and telling me how sorry they were. It really is amazing what they've gotten away with. Needless to say, I'll be sticking with good companies who appreciate clients, Steam has been great to me. Hopefully Epic will learn how to treat customers at some point.

I pre-ordered outer worlds for Nintendo switch. Epic games never notified me that the game had finally been released. When I realized it was available and went to download it, my download showed it was for the PC version. I emailed epic games customer service who responded that because it has been 14 days since the game was released they were not obligated to do anything for me. The game has never been downloaded, so I requested they simply apply my money to the Nintendo switch platform that I was expecting. Nope! They already had the money, so why do the right thing and help out their customers. Good for Google and Apple for booting epic games off their stores. Not hard to see why epic games had a one star average when I went to write this review. Also, the phony five star reviews are so obviously written by employees they should be embarrassed. Hey Epic, you will need to hire a LOT more people to write fake reviews to fix your crappy ratings.

Buying online can lead to issues... it happens. So, you would expect the company to have decent customer service to help resolve them. Not EPICGames.
I got so frustrated dealing with EPICGames. When you finally get someone from customer service, they: 1. Say you didn't buy the game 2. Then they blame you for the issues you're having.
Other gaming download sites maybe more expensive, but at least they try to help.
I'll just wait one year for 'The Outer Worlds' to be available on other sites, that's if I don't find a better game sooner.