EpicSports has a rating of 4.5 stars from 29,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
Overall, I'm pretty happy with the hats I ordered. The hats themselves are nice quality, but I was a little surprised at just how small the lettering turned out to be on the custom embroidering. I wonder if it's because I used all 12 available character spaces, and perhaps the longer your embroidered writing is, the smaller they make the "font" so that it fits? Not sure. It would have been nice to see some kind of mock-up digital proof to get a sense of what the final product would look like.
Regardless of size, the embroidered letters themselves came out really nicely. Overall good purchase.
Delays in shipping were frustrating. I purchased because of attractive price but was left stressing because delays made so that we were dangerously close to season start. Coaches repeatedly calling me wanting to know when they could expect their items. It took a few emails and finally some phone calls to get it.
Products received in well packed manner. Really liked the Jersey's material. Comfortable wearing and cool design. Got it at discounted price, so we are happy and satisfied with the service. On time and fast shipping process. Customer support team is also good and responsive.
I ordered 4 shirts with name and number on the back. Same styles but for a man, woman, and kids. Pleasantly surprised. Sizes were spot on if you use the chest measurements as suggested. They were high quality but extremely affordable. Order was delivered sooner than projected date. Would definitely use them again.
Placed order... paid extra for 3 day shipping which starts once they actually get the order together- sent emails saying 1 item was out of stock and I needed to respond on what I wanted to do. I replied back with cancel- 3 days later they are still sending same email asking for same info- paid extra for shipping and the package should have already been there buy yet it still has not left facility. They just send out random emails and the wait time to call is over 2 hours long. They either need to hire another 150 people or just close shop. I honestly feel bad for the employees who get yelled at everyday for things that are out of their control.
Received items ordered on time (actually early). Great equipment/clothing and prices are amazing! The sliding shorts I got for my daughter would have been $30-40 in store. Paid only $8.00. Love your store! Great deals on great stuff! Will be buying again soon.
I would never deal with this company again. It takes 4 weeks to get something that was their fault (false advertisement) to straighten out.
You can hang on their phone line for hours and hours.
Big Headache!
I had my doubts at first after reading all these bad reviews. I ordered my team baseball jerseys (Team Name, front & back #s tackle twill) on 9/9 and chose 3 day shipping and received them a week earlier than expected 9/16 to Los Angeles. Very easy setup with a quick turnaround, very satisfied and will order again. Will recommend it.
Of the specific style selected by my daughter's travel Softball team the sizes were limited, or unavailable. Sizing chart not very accurate. And overall shipping fee for one pair of SB pants was more than the item itself. Therefore, I found myself searching out other non essential items to make the shipping fee worthwhile, which ended up extending the delivery date as items could not be sent separately without an additional shipping fee. I will not be dealing with returning the pants that do not fit as I'm sure that's more of a hassle than the original ordering was, and will instead try to sell locally to someone who could use them. In general, the items purchased seem to be good quality, however the ordering, availability, and delivery process could use improvement in order to receive 5 stars from me.
Large selection. Good pricing. Smaller selection of items by well known brands, but mostly items from lesser known brands at lower prices. Quality on items purchased so far has been more than satisfactory.
Standard shipping was a bit slow on one order, but that was basically ok considering the generally low price points involved. Website has been fairly easy to navigate and find what I am looking for.
I happened upon the EpicSports site while paging through other sites in my search for team uniforms for a tournament coming up... I had never heard of them before. Upon delving further into their web site, I was pleasantly surprised at the prices and the selection of uniforms available... and they did the printing - another great deal!
Their turnaround time was super fast too! I liked the customer support call also, just to verify the order and answer any questions that I may have had - nice touch!
The uniforms arrived in about a week and a half - everything was perfect! Everyone on the team was ecstatic at the quality and at how nice they looked.
I will definitely do business with EpicSports again!
I'm even shopping for equipment from them...!
I ordered a Georgia football jersey as a Christmas gift a month ago and I still haven't received it ( although I paid for it) The only response I've gotten from Epic sports is that they've been very busy and they have a short staff and to check back in 5 days when things may be better! Seriously! Never buy from this company. Lynn Lanier
I received my products in timely manner. There are many items that I am considering purchasing as the prices are unbelievable. I recommend anyone looking for sports equipment at a good price to check out EpicSports first.
This website is a hit and miss. Bought ski bib and come to find out it was too big. Requested for an exchange and the size is no longer available. 10% restocking fee plus you pay for shipping. Exchanging an item gets complicated. Purchase exchanged item first then get reimbursed. Customer service is good though, just the return is just so inconvenient. I will shop somewhere else.
I ordered 20 pair of baseball pants for my grand childrens All-Star team. I cannot put into words how happy I am with the quality of these pants! Not only were they on sale, but the shipping was reasonable AND they were delivered in less than a week! I will use EpicSports when I need any sports equipment or clothing. Great product, amazing price and awesome service!
Ordered online and this website is horrible. It would not allow for selection of ink color and defaulted to gray. Putting trust in this company, we allowed it and when we received our uniforms they were unusable. Tried to return to get ink fixed, but Cody in customer service was not helpful at all and down right rude. Now we have expensive practice jerseys and are finding a new company to place an order at. In addition, sizing chart is off. Order 1 size up from what it says on there, but my recommendation would be... Don't use them!
I shop every year on this site for my soccer team. It brings the kids a lot of joy and sense of team building when I get them. Epic Sports helps me make this happen. They always have great selection compared to other websites and their customer service is as good as its name, Epic!
The clothing sizes were small compared to shopping at our local sporting goods store. Next time, I will order a larger size. When calling customer service, I had to wait over 40 minutes each time. (Thank goodness for speaker phones.) Overall, items were good quality. I will purchase from Epic again.
Epic always does a great job. The area in which I would like to see improvement...
Shipping the product the same day it is ordered rather than 2 days after the order. Basically, faster turn-around times.
I've found Epic to be very courteous and helpful. They recommended alternatives when my choices were out of stock. On those occasions the alternatives were even less money. The gear I've ordered came quickly, without delay. Steven, who helped me was great.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!