EpicSports has a rating of 4.5 stars from 29,793 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EpicSports most frequently mention good quality, great price and timely manner. EpicSports ranks 1st among Basketball sites.
I've had multiple orders over the last two months and only 1 has arrived when they said it would. I'm still waiting on an order that was supposed to be here on the 17th. Customer Service is a joke, one either you chat with a robot or your service tickets are updated with the exact thing that you have already said. Refunds (shipping) are never given for the items being late. Prices are good but shipping is terrible, from now on I will order else where and pay more for the item as to not wait so long on items and high shipping prices!
You better know exactly what you want and be willing to wait for it! Delivery ETA is a complete joke and customer service says, "Sorry... your problem." Order the next size up on most items and double the delivery time estimate. Don't even think about returning anything!
I have used Epic Sports for several years. We are a small Christian School with a limited budget. Epic offers quality products at an affordable price. Their customer service and communication is excellent. The products ordered come in a very timely manner.
Placed an order and paid $65 to expedite delivery. They messed up and delivered the items 4 days late and would not provide full return. Charged us to send the items back along with a 10-20% restocking fee. Jordan and Case (manager) laughed when we said we'd disputed the item and said people do it all the time and they always win. Great customer service Epic, especially to someone who's purchased from you for years. Terrible business to buy from. Beware!
They have availability when no one else does. They don't offer free shipping but their prices are lower than major distributors and there is no amount required to get their lowest price. I had the opportunity of using their chat for customer service and the response time plus knowledge and politeness was impecable. 100% recommended!
In the last three years, I have ordered a set of ladies slopitch uniform tops; ladies volleyball jerseys and now basketball uniforms. All are top notch quality. Prices are excellent. No issues with any of the orders - shipped to Canada. Thanks Epic!
We're now 2 days before the estimated delivery date (from across the country) and my items are still in their warehouse. Their customer service agent was very unprofessional and offered no info or even an apology.
Grandson is a catcher and also plays first base. This is the only bag that seems to work, holding two helmets, all catchers gear, bats, gloves, shoes etc. there is even room for an extra shirt, sweat shirt, ball cap and snacks. It can hang on the fence and
The wheels make it much more manageable going from parking lot to field.
We thought we were getting a great deal on soccer balls from Epic Sports for a little league. But when we got the balls, four would not keep air and we did not receive 10 of the balls. They also took three weeks to ship (we had 3 day delivery). It was halfway through our practice season when received. They refused to answer our e-mails and you simply can't reach them by phone as you are on hold for 45 minutes.We got ripped off. Don't buy from Epic unless you can spare a couple hundred bucks down the drain.
Great experience! I needed jerseys last minute so I called customer service before I placed my order and after just to confirm the items were in stop and the delivery date. Jerseys are good quality, price and shipping was lowest I could find. Another online business I usually get our sports gear from even talked highly about Epic.
Product As specified, and wide variety of brands and choices. Paid extra for faster delivery and product was delivered well before expected. Excellent shipping/tracking info. Will use Epicsports again & recommend to others. Thank you for a good online order experience.
This is the second time I have purchased items from Epic Sports with no issues.
The first being basketball jerseys for a youth team with numbers. They came super fast and the kids really liked them.
I was able to order football socks for two teams, personalized coaching shirts, hats, and game balls. The balls came within 2 days from the actual manufacturer and everything else was shipped a day early. The socks were larger than anticipated, but the kids can make due. Maybe I will try to ship back and get smaller sizes.
Placed an order for two white and one gray, arrived fast and very good quality. I've purchases many things from Epic and they have never disappointed. Any individual or team looking for gear this is the place to get it. Great deals, service and fast delivery.
The warm up shirts we ordered for our team look great and were certainly affordable, but we received them 4 days later than advised when ordering, so they didn't get to have them for Opening Day and that was a bummer.
Estimated shipping was ten days. Not terrible. HOWEVER, my package arrived on my doorstep 48 hours from the minute I clicked "Submit Order". Quality of the baseball pants are awesome - and the exchange of one pair (broken zipper) is simple and painless. Already placed second order.
I would love Epic Sports, except for two huge issues. They overcharge for shipping like crazy. Not just a couple bucks either. Like double what it really costs. I think this is how they make up for the good deals they provide. Secondly, it takes forever to receive your products. I wonder if it's like some of the online providers that ship direct from China.
I wanted something different. Not just a gold colored baseball figure. I found many options. But fell in love with these ones. I was pleasantly surprised with what i received. They are a very good quality, heavy, and all around awesome. I will definitely be ordering from epic sports again.
The dri-fit material was thin and cheap. The design was not as expected. The logo arrived with peels and cracks through the wording and was not placed symmetrically on the garment Poor quality all around. In addition, the shipping was delayed, and the package was received much later than promised.
This company offers great prices on some items especially close outs but when they send the wrong item or damaged items they refuse to make it right. It appears that since they are an online company they feel they are not held to standard business laws. Beware what you order as you are stuck with the item regardless of size color quality etc. Its too bad as I had high hopes for using them for our organizations sporting needs.
EpicSports is a fantastic website that is simple to use and discover what I'm looking for. They have a large product variety. The pricing on this website is reasonable. Check the size chart before placing your order. I've placed two orders with them, and each time everything has been amazing.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!