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Epos Now has a rating of 4.2 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Epos Now most frequently mention customer service, and support team. Epos Now ranks 1st among Point Of Sale sites.
This company responds to reviews on average within 5 days
I recently started using Epos Now, and it's been great! The setup was quick and super easy, and the system is simple enough for everyone on my team to use. Anytime I've had questions, their support team has been friendly and helpful. It's made handling orders and tracking inventory way easier. Highly recommend if you're looking for a hassle-free POS system!
Avoid at all costs. COMPLETE LACK OF TRANSPARENCY There till will not connect to a portable router. After spending a couple of days with the account manager who involved their technical team, their system will not connect to the portable router. As it stands.Getting a fiber connection is very difficult as my business is in an old building and will require the council to dig up approximately 60ft of pavement and could take months for the work to be done. Other POS companies use standard devices with no issues. Now they are expecting me to pay £49 a.month for nothing. They can get lost. I let expert market know and they were disgusted. Whatever complaint you raise, they do not uphold it. They are criminal. DO NOT CHOSE EPOSNOW.
Thank you emily for your post and we look forward to the engineers visit tomorrow and the printers you mention
Sen
I have to agree with many reviewers on this site
Epos now - sell you a great deal and once you get it the support is awful and rude!
1) they dont tell you its not Plug and play
2) they dont tell you need a router
3) they missell you printers that do not exist- according to an implementation mgr
4) they only offer prem support service without explaining the other levels of support
5) Most condascending and rude people who are quick to tell you that your not protected and no reefund is available
Can anyone advise me please on what they did to get their rightful refund?
I have been dealing with Anna Davies with my training and she has been great. Really pleased with the service I have had.
Hello Julie R,
Thank you for taking the time to leave a review, its lovely to hear Anna gave excellent service.
Here at Epos Now our customer service is paramount and we value all customer feedback.
If there is anything else we can do, please let us know.
Epos now team always responded quickly and professionally to our requests
I would recommend them for any business
Hello Bekal,
Thank you for sharing your feedback.
It is fantastic to read that you are happy with the service that you have received and knowing that you would recommend us to other businesses has made my day!
If you require any further training or would like to speak with a member of our Support Team, please contact us on 0800 2 945 945.
Kind Regards,
Alice
Maia and Kath were extremely patient and helpful throught the process and appreciated business time priorities. Well done.
We find the epos till very easy to use it is good. The back office and support is not so good in the response time and reports it produces. Our computer guy has spent more than 10hrs just waiting for return calls which he was told would be in five to ten minutes. It has taken three months to get a part for the till. There are hundreds of reports all telling you the same thing and much to much. It is not basic enough to do the most trivial stock jobs and the day to day reports as it prints off management details you don't need every day and you don't want staff to see. I would like to spend a day with developers to see if the system could be made suitable for a small independent retail shop as currently it is not. You decide on the margins when you price stock - you do not need these figures on nearly every single print out every single day. You should be able to chose a report to do this on its own. The details are spread out so much on the screen you spend your whole time scrolling up and down and left to right. When you have adjusted something it does not take you back to where you were. We still have not found a report to do a department stock take on the shop floor by staff. All you need is all items in dept and current stock levels. Etc etc. Eposnow just need to spend some time on the shop floor and find what practical reports are needed on a day to day basis and it would be a very good system for retail as well as restaurants etc. It just needs simplifying and separate reports for sperate jobs and on a similar layout to an excel spreadsheet so you can fit more than a couple of items on your screen at the same time for stock issues.
Hello Julie,
Thank you for your feedback, we have taken this on board.
I am sorry to hear you are experiencing these issues, I will arrange for one of our Tier 2 members of staff to get in contact with you shortly to look into this with you.
Here at Epos now we will do anything we can within the support and software teams in order to resolve any complications our customers are having.
In the meantime please feel free to get in contact with us via email on customersuccess@eposnow.com or on 08002945945.
Joshua Yates sorted the printer out as there was a google update. Was patient and informative.
Hello Adele T
Thanks for a great review, so happy hear you received great service.
If you would like any more help do not hesitate to get in contact with us.
Thank you
Great website - found the system I needed quick and easy for the right money too!
Hello guys,
I brought epos now system and i let u all read the conversation i had and let u all judge
Epos Now Specialist
Hi again, thanks for returning to our site. Let me know if I can help you with anything?
You i have been waiting for someone to answer my call from last 54 mins
* joined the chat
You Please update your info
This is how u give customer support?
All i need to know to understand invoice total tax breakdown
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Sure, please be patient. They will answer you
You Please update your info
When tomorrow or monday?
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Today
You Please update your info
It dosnt seem so
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Is this Rohit?
You Please update your info
Yes
How can i resolve it?
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Thanks, the V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)
You Please update your info
What do u mean? All i need is one answer for 1 to understand invoice! I am not going t pay anything else. Already got fooled from urselves before
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Ok. Anything else we can help with please?
You Please update your info
I need answer to my question
U cant sell me someone and demand money to educate me on that product
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We have already covered that point
You Please update your info
No u havnt nick
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The V Tiles account is not subscribed to our support / service package. You are seeking a service you are not subscribed to. Would you like to sign up for support?
£25 p/mth +VAT (9-6 mon to sat) or £35 p/mth +VAT (24/7/365)
You Please update your info
So if i have any question on epos u going to charge me?
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I will send you an email on the full benefits of our support package.
You Please update your info
I dont need full support
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My recommendation is to not hold for us to answer as our support staff will not help
You.
You Please update your info
All i need is one answer
Cool. I am going to copy and paste this conversation on facebook, review and other social media. Thanks
*Personal information redacted by admin
Josh was very helpful and solved all my issues. Will definately speak to him personally next time
Hi Chris,
Thanks for such a great 5* Review, here at Epos Now we are so passionate about our customer service.
Please get in contact if there is anything else we can help you with: 08002945945
Daniel O una persona muy paciente y muy colaboradora, y talentosa en su servicio. Quedo muy contento con su atención.
Hola Gustavo
Gracias por tomarse el tiempo para dejar una reseña.
Estoy encantado de que hayas encontrado a Daniel servicial y atento, ¡es uno de nuestros mejores!
Me aseguraré de informarle esto a Daniel y al equipo.
Gracias de nuevo.
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Hello Sen,
Thank you for posting an updated review. We hope that the actions we took after the complications you experienced have helped the situation and that the relationship between us continues to flourish.
Please do be in contact if you need any further assistance from us and we will be happy to assist you further.
Many thanks,
Emily.