• Epos Now

Epos Now

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Overview

Epos Now has a rating of 4.2 stars from 143 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Epos Now most frequently mention customer service, and support team. Epos Now ranks 1st among Point Of Sale sites.

  • Service
    37
  • Value
    35
  • Shipping
    31
  • Returns
    17
  • Quality
    33

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 87.5%
Positive
14
Neutral
0
Negative
2
4
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How would you rate Epos Now?
Top Positive Review

“Great Experience with Epos Now!”

Himal F.
11/5/24

I recently started using Epos Now, and it's been great! The setup was quick and super easy, and the system is simple enough for everyone on my team to use. Anytime I've had questions, their support team has been friendly and helpful. It's made handling orders and tracking inventory way easier. Highly recommend if you're looking for a hassle-free POS system!

Top Critical Review

“COMPLETE LACK OF TRANSPARRENCY”

carl m.
6/12/24

Avoid at all costs. COMPLETE LACK OF TRANSPARENCY There till will not connect to a portable router. After spending a couple of days with the account manager who involved their technical team, their system will not connect to the portable router. As it stands.Getting a fiber connection is very difficult as my business is in an old building and will require the council to dig up approximately 60ft of pavement and could take months for the work to be done. Other POS companies use standard devices with no issues. Now they are expecting me to pay £49 a.month for nothing. They can get lost. I let expert market know and they were disgusted. Whatever complaint you raise, they do not uphold it. They are criminal. DO NOT CHOSE EPOSNOW.

Reviews (143)

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Reviews that mention popular keywords

epos system (15)
Thumbnail of user timm1251
GB
1 review
3 helpful votes
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May 25th, 2021

I bought an episode now system, system sounded great
Paid for premium support.
Didn't get any support in setting it up we had to virtually use youtube to learn to set it up! We've been on the phone for 3 days calling nearly an hour at a time but no one answers even though we paid for after hours support, tonight the till won't connect to the printers and lost custom. Episode Now's customer support is terrible don't be fooled

Tip for consumers:
Don’t

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Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Tim,

Thank you for taking the time to post your review, I am sorry to hear of the issues noted.

We take great great pride in the intensive nature of the one to one implementation training we are usually renowned for, however, we do also offer a self onboarding implementation process which is delivered on an 'opt in' basis, with our service team in support. We have seen truly unprecedented demand in recent weeks as a significant number of our customers return to a fully trading status, as UK lockdown is eased and as such, we have seen some delays in making contact during peak trading times. We absolutely appreciate the impact this has had however, and are grateful to our customers for their continued patience during these fluid and changeable times.

I have been unable to identify your account from the profile information linked to your review and have been unable to make proactive contact with you to discuss your needs and arrange support. Please do come back to me via john.gibson@eposnow.com where I would be happy to put you in touch with the best suited members of our team to get your customer journey back on track without delay.

In the meantime, thanks once again for the share.

John

Thumbnail of user darrenl16
GB
1 review
7 helpful votes
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January 28th, 2015

Epos now try to conceal ongoing software license fees, it is only mentioned in terms and conditions and is never mentioned when you discuss a purchase with the sales team.

In total this system will cost you over £350 every year even after you have purchased the system outright...

Better options out there, buyer beware

Thumbnail of user vickyk70
GB
1 review
1 helpful vote
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June 10th, 2021

Stay away from them at all cost! Their sales people are shady not explaining what they're signing you up for and their hardware is from BC.
We got an epos system from them end of March they hardware is already having issues responding and it's super slow. The mobile device is not working at all and they signed us up for a payments integration we never agreed to but according to them it was 'stated in their terms and conditions'.
We can't wait to get out of the contract and we've only been with them for 1.5 month. That speaks volume for EPOS

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Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Vicky,

Thank you for taking the time to leave a review, I am sorry to note the issues you are facing and your journey to date.

We appreciate you updating your details through Trustpilot, I have now been able to locate your account with Epos now. I can see you have spoken to one of our agents today who has gathered all of the information into a case. My team has reached out to this agent and further arrangements have been made.

We will be in touch in due course to help you through your outstanding issues.

Thanks again for the share,
Patrick.

Thumbnail of user vikkasp
GB
1 review
3 helpful votes
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October 9th, 2017

True. They are different when selling and totally different after that. Seems we made an expensive mistake by paying them. Would have been more satisfied paying to a charity. They just dumped the systems in our place and do not reply to their mails. Support is just another way of extracting money. Do not get in their trap.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Vikkas,

Thank you for your review, it's feedback like this that really allows us to improve the services we supply.

We are keen to get in touch to discuss the matters you have raised in your comments however are unable to get through. Please could you get in touch with us on 0800 2 945 945 or via email on customer-engagement@eposnow.com.

Many thanks,

Emily.

Thumbnail of user charisseh3
Austria
1 review
0 helpful votes
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June 3rd, 2016

I would like to thank Epos Now for the very quick delivery.

We'd completed the contract for our pos with another company months in advance of us getting our premises, but on delivery date it didn't show up - we called up and the businesses had gone bankrupt. It put us under a bit of time pressure needing a fully operational EPOS system within a week.

Epos Now helped us out by getting it dispatched the next day, and by getting an engineer onsite the day after to install it and train us!

Thank you so much! It meant everything was in place for our grand opening. Also thank you to Mastercard, because they refunded the money we paid to the first company.

Tip for consumers:
Don't go with the little guy! You assume they'll provide better service, but in our case we got ripped-off.

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Thumbnail of user geoffb33
GB
1 review
5 helpful votes
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June 1st, 2018

Now been using this company for 2 years and they still have not managed to integrate our Magento system with the Epos Now till. They have outsourced this to 3 different companies during this time, all have been very amateur and have failed! It has cost my company thousands. Absolutely disgusted with the level of service we have received. Over the last 2 years we have gone trough a number of Epos Now staff, as they are constantly leaving. Will be seeking legal advise! If you have got a Magento system KEEP CLEAR of this company! They offer a solution that does not work!

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Geoff,

My name is Alice and I am responsible for customer experience at Epos Now.

I am sorry to read that you are experiencing issues tracking your stock levels and am keen to speak with you to discuss your review in more detail.

I have phoned several times and have been unable to reach you therefore have left a voicemail confirming my contact number and email address.

I look forward to speaking to you soon.

Kind Regards,

Alice

Thumbnail of user christopherm1358
New Zealand
1 review
3 helpful votes
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February 22nd, 2021

Do not trust what this company tells you! There sales people will say anything to get you on the hook. I was sold this system and promised it would be prefect for my business, unfortunately not! Now I cannot get a refund out of them and there customer service is atrocious! Compete waste of time do not go with this company.

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Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Christopher,

Thank you for taking the time to post your review, I am sorry to note the issues you have raised.

We pride ourselves on the intensive nature of our sales process, our team taking the time to understand your needs and ensuring we deliver the most appropriate solution to meet your needs. I am therefore disappointed to note your experience to date has not been what it should have.

I have reviewed your account and have been in contact with our Australia team, who I am pleased to confirm appear to have identified a solution based on the parameters you were sold upon. I understand our team have reached out directly and await your response in due course where we look forward to seeing your customer journey firmly back track very soon.

In the meantime, thanks once again for the share.

John

Thumbnail of user joeo19
GB
3 reviews
0 helpful votes
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October 21st, 2015

Since launching the Epos Now in our Aspire Lounge & Spa at Heathrow T5. It has enabled my team and I to process all of our guests visits including Spa.

The added benefit of having a clocking and out aids in staff hours and pay.

The latest addition will be our stock control, this will be a valuable tool to monitor our opening and closing stock.

I highly recommend Epos Now product to any business who wishes to develop a robust reporting system which is as flexible as you business needs can be.

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Thumbnail of user maggien8
GB
1 review
0 helpful votes
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February 8th, 2017

Impressed with the level of training that was provided at time that suited us. Ability to go over certain aspects if we were not sure or needed to refresh our memories. Our customer services lady made sure that she tried to understand our business in order to offer us advise on how we should display things on the till as we had no experience at all of any EPOS system all very new to us. Also arrange conference call in as initially the 2 of us who were being trained couldnt always be at the same location but we needed to be trained at the same time

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

Thumbnail of user sd262
GB
1 review
1 helpful vote
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April 3rd, 2018

Awful company. Ran completely wrong and have no idea what they're doing. Staff are poorly trained to deal with issues. Staff do not pass information on. Spend hours and hours on the phone trying to solve issues. I could write for hours. Had many hardware & software issues. The system doesn't even work. Wipes existing bills into thin air. Staff have even told me they don't agree with the things they have to do.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi,

My name is Alice and I am responsible for customer experience at Epos Now.

I am sorry to read about the challenges that you have faced and am keen to speak with you to discuss your review in more detail.

Please email your account name and contact number to customer-engagement@eposnow.com and I will be in contact straight away.

Kind Regards,

Alice

Thumbnail of user alisaw6
Hawaii
1 review
0 helpful votes
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September 30th, 2016

Very helpful support team. Helped me with every question and issues that came up thus far. We initially switched to EPOS to help transition out of our old system and it has been a smooth journey so far especially because of the helpful staff. A number of the support team that helped us out but Demetrius L. Was extremely helpful and knowledge able throughout our journey. I would definitely recommend this product to others.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Alisa,

Thanks for a great review, so happy hear you received great service.

If you would like any more help do not hesitate to get in contact with us.

Thank you

Thumbnail of user jamesh322
North Carolina
1 review
3 helpful votes
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July 17th, 2016

The company sells you on a product that fails continually. You call for support and they run you thru the basics which never solves the problem, or you stay on hold for hours, not exaggerating!
They claim to be upgrading soon, but that day never comes.
I started a business in March and still have not resolved any of their issues.
Just pay more for a better company. It will save you time and money in the end.

Thumbnail of user harriett37
GB
1 review
0 helpful votes
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December 20th, 2016

Phil was very understanding of our needs. He talked through all the options available to us, suggesting what would work best for the way we operate. We had lots of questions and changed our minds often. He's been very patient. We fully intend to choose epos now for our charity next year.

Service
Value
Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Harriet T,

Thank you for the 5 star review, we really take pride in giving our customer's the best service possible.

If you would like any more help do not hesitate to get in contact with us.

Thank you

Thumbnail of user steves423
GB
1 review
0 helpful votes
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December 7th, 2017

They market themselves as a cheap system, the system is cheaply made and
The software is full of problems. When you add modules to bring it up to a spec of what other epos companies offer its extremely expensive. Consequently you end up with a rubbish bit of kit for 50% more than you would pay normally.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Steve,

Thank you for sharing your feedback.

I am sorry to read about your experience and I am keen to speak with you to understand the challenges that you have faced and your concerns about our pricing structure. When things go wrong, we are keen to rectify them and I would love the opportunity to work with you to explore this further.

Please email your contact details to customer-engagement@eposnow.com and I will be in touch straight away!

Kind Regards,
Alice

Thumbnail of user lm71
GB
1 review
5 helpful votes
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February 20th, 2016

I would expect a POS system to come with bulk import of stock data from excel / csv file as standard, not pay a lot more extra. ******* products adding to the system at about 1 product per 7 minutes = 132 days, 13 hours, 16 minutes! Staff don't seem interested to help much.

Thumbnail of user mairib
GB
1 review
0 helpful votes
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May 27th, 2017

Had some trouble setting up at the start as was told it would work on a mac but in the end it didn't. But I would recommend this system to everyone. Customer service is second to none! With remote access they can sign onto your till screen/backoffice and sort any problems your having, really takes the stress away from dealing with the technology when you know someone can remote in. Has totally changed my Business! Being able to at a click see daily sales, staff hours, turnover etc... really makes you feel in control of all your in/outgoings. Can't recommend enough!

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Mairi,

Amazing!

The Epos Now team are so grateful for your post, its great to hear you have benefited from the support we offer. Remember we're always here if you need any training or advice with the use of the system.

Thank you for taking time out of your day to share this.

Thumbnail of user gilliank5
GB
1 review
2 helpful votes
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February 6th, 2017

Our business, which is an independent retailer, purchased the system after much consideration to improve efficiency and due to Magento webstore software integration we have been waiting over six months. Contact above the Support Team is impossible. Requests to speak to the Customer Service Manager are fruitless. The Support Team are well scripted and at times it can be over 15 minutes on hold before talking to someone. Daily operations are hindered by the tills freezing and messing up sales. Issues with delays in printing and issuing receipts. The scanners can not scan through product packaging. Printing barcodes is time consuming. Applications are available which you would expect to be standard as part of an EPOS system, are extra. Recommendation do not purchase this system.

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Thumbnail of user basilc16
Epos N. – Epos Now Rep

We are really sorry that you feel that you have not had the service that you require. It sounds like the people you have been speaking to had good intentions but nonetheless were unable to resolve your issue.

We pride ourselves on the effort that we put in to providing an exceptional service so it hurts to hear that you feel let down by us.

If you need anything else, please don't hesitate to call us on 0800 2 945 945

Thumbnail of user charlesmm
GB
6 reviews
9 helpful votes
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February 9th, 2012

I needed to upgrade my epos system and the people who run this site were more than helpful plus their website has to be one of the easiest I have ever had the pleasure of visiting. Very clear and precise information about costs etc. Would recommend to anybody who needs an epos system for their businesses.

Thumbnail of user adamb170
GB
1 review
2 helpful votes
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May 17th, 2017

Honestly one of the worst customer services experiences i've ever had the misfortune of having to endure. Prices are not transparent and the system has limitations making it unsuitable for my needs. They were unable to import my stock data, unable to setup my label printer and took 3 hours to get the system printing receipts.

The sales executive suggested he had indeed missold me the product however I have had to spend many hours of phone calls and emails to be told that I will not receive any refund. Not a trustworthy company - try calling their existing business number - they rarely answer - they will take your money and run.

They look cheap compared to the competitors but look out for the hidden extra charges and could cost your business dearly in down time chasing them and getting irritated but their complete lack of communication.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hello Adam,

Thank you for sharing your views on the experience you have had, which I can assure you is not the standard of service that Epos now likes to provide.

When we are looking into technical issues we will do everything we can in order to get the issue resolved as quickly as possible, the implementation period is a time to get all data imported and training complete so you are absolutely ready to go live.

One of our welcome team managers is aware of your situation and you will be receiving contact shortly from a member of the team to help you through the complications mentioned.

In the meantime, if you would like to be in contact please call 08002945945 or be in touch via email on customersuccess@eposnow.com

Thumbnail of user sams273
GB
1 review
0 helpful votes
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May 17th, 2016

I've been using an epos for about 7 years, never had any particular problem but it was getting a little bit dated so I started looking for a newer version. I came across Eposnow from my online research. They seemed like the most modern/future-proof option for my budget.

So far I've been really impressed. We had a few hiccups just getting used to it, but it's given us a real boost in productivity because I can update products on my iPad whilst my daughter is still selling in the store.

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Thumbnail of user darrells29
GB
1 review
0 helpful votes
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January 7th, 2016

We have just rolled out the Epos Now system across our three cafes and one retail shop. We have found the software to be very easy to use and incredible efficient, it has cut on reporting time in half! Stuart has been very helpful from start to finish (We started the roll out in October 2015 and completed in January 2016). We look forward to epos now being a part of our success.

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Thumbnail of user stuartc48
GB
1 review
0 helpful votes
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October 13th, 2016

Due to my own fault of deleting too many things i shouldn't have i faced the prospect of not being able to report properly. Kieran was brilliant and patient helping me restore items and together we restored over 2000 transactions in to the right categories.
1st class service! Thanks

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Stuart C,

Thanks for such a great 5* Review, here at Epos Now we are so passionate about our customer service.

Please get in contact if there is anything else we can help you with: 08002945945

Thumbnail of user deet53
GB
1 review
0 helpful votes
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March 8th, 2017

Very pleased overall with the service I received, did miss or wait for a couple of calls but I would put that down to Lauren being very dedicated and possibly a little overworked!
Lauren worked hard at resolving any requests I had and was very pleasant to deal with.

Edit

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful our staff has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

Thumbnail of user susang138
GB
1 review
0 helpful votes
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January 20th, 2017

I was very impressed with the whole level of service for setting up my new Epos system. I have loved using it from the very start all to the patient guidance of Amar and his colleagues. This was definitely money well worth spending to have something as comprehensive as this to use in my business. Thank you

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Susan,

Thank you so much for taking the time to leave us a review.

It is great to hear how helpful Amar has been, we appreciate receiving such great feedback from our customers!

If there is anything else we can help with, please don't hesitate to get back in touch.

Thank you.

Thumbnail of user rhondag40
Canada
1 review
2 helpful votes
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April 4th, 2018

Their Customer Service is terrible. They will not keep appointments, never return any support ticket requests, and never call back when they say they will. I purchased this 2 weeks ago and it is still not up and running. I emphasized how important it was to get up and running before the 2nd quarter and that message went in one ear and out the other. I can not tell you how the program operates as mine does not work. According to them, there seems to be something wrong with your profile. [Your problem] has been escalated to the senior tech team. Well get back to you [the same day of the call]. In my mind, if there is something wrong with the profile they set up, perhaps they should redo it. But, this simple concept is significantly over their heads. So two weeks of my busy life has been wasted trying to get this system up and running and now I need to spend more time trying to find another POS system.

Thumbnail of user basilc16
Epos N. – Epos Now Rep

Hi Rhonda,

Thank you for getting in contact about your recent experience.

I am keen to speak with you as soon as possible to learn more about your review and agree a way forward.

Please email your account name and contact number to customer-engagement@eposnow.com and I will contact you straight away.

Kind Regards,

Alice

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Thumbnail of user basilc16
Epos N.
Typically responds within 5 days

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