Esjtowersresort

You can't charge resort fee's at an Air B&B/ run down apartment building. The closet doors are falling off the siding is missing, some of the units have outdated appliances. There is no air in the lobby, the pool is closed the bar is closed, the beach bar & grill are also closed, there is no house keeping if your stay is less than 3 days & you are offered services on the 4th day. You can only have 3 beach towels for a week. There is a stench of mold, trash and disappointment lingering. The walls are dirty, the couch in our room is stained. There's a circuit breaker on the wall. The room has poor lighting just imagine two nightlights. I just can't stop looking around. I'm in total disbelief. As a consumer I feel as if I was hoodwinked. The balcony is pealing & the space is super small but it has two chairs and a table. The kitchenette has updated stainless steel appliances. The bright side is the view & the beach is a few feet from the hotel. The guest are friendly we bonded over our disbelief in price and ambiance. Update your website please. This is a 1 star hotel that has the audacity to charge a resort fee. No one responds to emails or calls. Do better ESJ towers at least offer complimentary non alcoholic tropical drinks when your guests arrive to compensate for the lies. 4 more days in paradise. I think I'll just sleep on the beach that's what I came for anyway funny not funny they put a pad lock on the entrance to the beach just after 7 so your room key doesn't work. So you have to walk around the beach to find an exit to the then walk back to your hotel. We got stuck on the elevator after pressing the service button, knocking on the elevator and calling for help the guy had to prey it open because no one came. There's video evidence of this. My daughter and I were so afraid if this guy hadn't been there who knows if we would have gotten off because apparently there's no night staff. I wish I was making this up if you want trouble in paradise stay here. They told me they credited me back the resort fee's over $280, then my daughter checked in a day later they said we are charging a resort fee plus upgrade plus incidental's. I showed the lady my statement and that they never gave me money back and she said ok we'll just charge $100 instead of an extra 330 you're lucky. Give me my money back please. They refused to allow me to cancel my stay saying I would be charged anyway. Senorita Cruz told me to be happy because I'm on better floor with updates.