EspeciallyYours

I returned 6 clothes for bigger size, they stole the most expensive one in the package and told me they receive only 5. Stay away from this business. Their customer service is very rude and disrespectful. No refunds, only exchanges and if items are sold out, they will still not return your money.

I purchased a Wig Shop wig for $29.99 free shipping however there is a $10.99 processing and handling fee (same thing if you ask me). This wig can only be exchanged and there is a return label included is $8.99. So considering another $10.99 p/h fee this $29.99 wig would now cost me $63.97. I think I'll just cut my losses pay the $45.39, inform my bank to ignore any further charges if any and chalk it up as lesson learned.

The items looks better on the website or the catalog. This was my second time ordering and my last. A red suit that I ordered has number 16 written on the collar. The dresses look very cheap and poor quality. Sending all of my items back for a full refund. There is not enough space for me to write about the customer service that is worst! SAVE YOUR MONEY!

I recently had the pleasure of diving into the world of Especially Yours, and let me tell you, it's a fashion journey worth taking. From the moment I explored their collection, I could sense the commitment to individuality and style.

What impressed me most was the diversity in their offerings. Whether I was in the mood for a classy outfit for a formal event or something chic for a casual day out, Especially Yours had the perfect options.

Especially yours has zero integrity, the phone operators all tell you different stories in which is not the whole truth. I pay in full for all my purchases, I can imagine what they do when you pay later.My husband ordered on line me a suit on Monday, he wanted me to have it before Sunday, they charged him thirty dollars for three days shipping. Where is that written? I started shopping with them a few years ago, now I have had my fill of them. Some of their designers are exquisite, and I really want to purchase their style just not through Especially Yours.(Liz)

Customers never right.
I'm 71. Why would I wear something with tags still on and return it?
I know people will try anything but I'm not that person. I've spent thousands over a 30 yr period. Just lost a customer over less than $50.

I used this company in 2016 and had a bad experience with returning the items for a smaller size. I ended up keeping 2 size 18 dresses for my mother who was a size 14. Then today I tried to cancel an order made on 19 Oct 2017 with overnight shipping and was told I could not cancel even though the item won't ship until Monday, mind you I paid $36.00 for overnight. This company is a total rip off. You can cheat me twice but you will never get a chance to cheat me three times. I hope this helps other readers. I would select 0 if it were available as a rating

I've noticed that 90 percent of their wigs have, red, copper and/or auburn in their description! Very boring, not everyone likes red, etc. The color charts are really lacking. Think that I will start rejecting their mail. After reading the reviews, they don't look so good! Ho-hum!

I placed a rather large order for the first time the package arrived with no invoice for prospective returns and two items didn't fit when I called customer service i was treated rudely and given very vague instructions i got off the phone feeling very dissatisfied this company does not seem to value their customers i have since tried calling them back only to get the run around each time I'm told different policy info inconsistent with the last still no satisfaction no resolve

Georgia and supervisor Christina I had the most unpleasant experience in talking with these two women! Very disrespectful mouths and I'm 63 years old and talked to me like they were my mother! I will never ever place anymore orders with this company! Do yourself a favor and stay away from this company!

On 7/4 placed an order by phone. So much noise in the background I asked if she was working from home. Checked on order status 7/11, a week later to find it had not yet been shipped. A new service rep. Could not give me a shipping date. Not an efficient company.

Charged for protection plus of $2.99 when I specifically said "No". Was told that purchase call would be reviewed and I had to call back in four or five days to check their findings. Could not return liners (ok with that). Wanted to return items but too much hassle. Will not deal with company again.

This Company has poor customer service. L will never order from them again. Sent the wrong order. Was not willing to sent my postage fee along with very bad attitudes. There are more places to shop with professional people and policy for the people.

I fully agree with all the reviews. I have been fighting for a refund of my money for 2 months. Ordered 1 product money was withdrawn 3 times. I can't find a solution I get kicked from one to the other. This is the first time I've seen such a deception an OUTRAGE

I purchase clothing and accessory over 1000 dollars over a period of time. I returned my last order of a dress which did not fit well. I had paid $120.00 for this dress. When I finally got my credit after 4 weeks, it was for $96.00 when I called to ask why, I was told I am responsible for not only the $8.95 smart label postage but also the initial $16.00 postage fee. This is just wrong!

I ordered a suit from this company that was on sale, returned It
Because it was to big. Almost a month went by and still had not received my money back. So I finally called customer service only to be told the suit I ordered was a
Clearance item, no refund or exchanges. Claim it was donated to charity so I could not get it back and they kept my money. A Very unethical business practice, plus this company targeted Africa America women who no doubt they feel will not sue them.

Ordered a pair of boots and received the wrong size. Returned them expecting a refund of $29.99. Only received $2.00. They said theres no refund or exchange on clearance items. Says its stated on the website. I had no idea. Didnt see it. So they kept my returned boots and say they donated them to charity. Well heck if Id known that I would have given them to my sister as a gift instead. Never deal with them again!

I had a problem with my order I emailed and the customer service person that wrote the email was nasty. I couldn't believe the thousands of dollars I spent with them I couldn't get one customer service representative that was helpful, professional, or concerned about me their customer. I emailed Especially Yours and expressed the poor service I received and that person was nasty so I will not be shopping with them any longer,

I did receive my order. The order supposed to have been on deferred billing for August. The merchandise I ordered appeared on my credit card May 27. I ordered these outfits on May! 6. I called customer service and reported it. She had the nerve to asked for the code for the deferred billing because she claim she couldn't look up the code that was being used. I find that that was strange. Beware if you do deferred billing with this company. Make sure keep your code if you use deferred billing. I won't use deferred billing with them anymore.
Stovall -Unsatisfied Customer

I love your clothes, I wish you would consider making petite women sizes. My last suit was perfect in size but had to have it shortened. For the most part I am pleased with my purchases..

If you order an item and send it back within one week of receiving it, the company will tell you its not returnable or exchangable because you did not send it back the way they sent it to you with tag included. This is my 1st time ordering and my LAST TIME to EVER ORDER from ESPECIALLY YOURS. The items were too large and I wanted to exchange it for another outfit in a smaller size. Sending it through the US Mail may have caused the items inside the box to come apart. Regardless of the facts, I could not wear the items because of the size. I am taking my business and other referrals to other reputable businesses. SHOP HERE AT UR OWN RISK

Received email with price reduction from especially yours. However, the business would not honor it, even though I had proof, in the email especially yours emailed me.

The last two orders the quality was poor. Wigs had little marital on it. Won't order again. Deb in ca