eTax.com

The representative are very rude and get frustrated easily, this will be my last year doing taxes with Etax, we pay service fee and such horrible customer service.

I had a few queries during the process, and the customer support team was responsive. They provided helpful assistance promptly. However, improvements in providing guidance for complex situations would enhance the overall user experience.

I have been using the software for over 10 years without an incident. Software is easy to use and has all the latest updates. It also asks some questions that you might have thought about.

Pretty straightforward have been using for many years - tax expert always available...good tax program for my use and my hair biz

I enjoy using them to file my taxes. It's easy and convenient. However, I do not like having to pay all various fees to efile my tax forms when I barely get any money back as it is.

This service will be very helpful if all you want to do is sign up and submit your documents. Fortunately, they were considerate enough to provide assistance with queries and worries. Generally, the procedure ought to be simple. I would like to see 'all' of my return before filing the return. Not quite as easy as in previous years, but will continue to use for filing taxes.

Since 2014, I have been using the etax.com program. The federal tax questionnaire is efficiently laid out, and largely understandable. It keeps track of your entries from the previous year and serves as a reminder of your past income sources incase you forget one. You don't have to put in much extra work afterwards because the data you provide is carried over to the state return. You must have your income and deduction documentation available before you begin using any tax preparation software, and you must be familiar enough with the laws to be able to grasp some of the questions. But the program makes every effort to assist. E-filing is simple, and you receive frequent status updates.

Their website says 5 stars but you can't review on their website. 3 months after trying to submit my tax return through them I had to cancel it, basically it's the same as doing it yourself but they give added stress, answered the same question 5 times then had to do submit it myself anyway or find another accountant. Minus 15 stars because that's how many times they made me cry before cancelling.

I just want to say a big "thank you" for the customer support provided by Michael at etax.com! Their customer support is truly a blessing. Michael was so kind and patient with me as I navigated through filing my taxes. He made the process so much less stressful and I truly appreciate his help. I will be sure to spread the word about this wonderful service!

I honestly just wanted to say thank you. Tax season has been stressful for me. I have tried many other tax preparation software applications, and I must say I found yours most enjoyable, focused, and absolutely helpful. You will hear from me again next year. Once more, great job!

I filed my 2015 taxes to get back $966 and got only $855. They took $111. I will never use etax.com ever again. No star, Nothing Free about etax.com. The IRS should be ashamed of themselves for recommending etax.com. They are THIEVES!

I have used these guys for many years now. Never had a problem. One of the best sites to do your taxes. I highly recommend them. Price isn't too steep for what you get, no hassle, accurate taxes. I looked at other sites and this is the best one I have found.

I gave 1 star because it's a mandatory field and not letting me post here.

Don't use http://www.etaxplanner.com/ for your taxes. They are scammers. I got an estimation of my tax return with them. They mentioned a high tax refund amount and asked $400 filling fee. I got an estimation from another source and found the tax refund amount etax has mentioned is incorrect. I decided not to proceed further with them. It's been more than 2 months they still keep calling and threaten me because I got an estimation with them so I need to pay filing fee and if I don't pay they will share my sensitive data information with third party.
If needed I am willing to file a police complaint and deal with them in legal manner.

I've been a customer of Etax for 9 years. In that 9 years I have never had to use their customer service. However the moment that I did it was a horrible experience. I reached out to them because their system did not capture my bank account number correctly. Instead of them provide me with solution they blamed everything on me. I was told that they don't have glitches or have errors. Which we all know is untrue. Their service is pretty much a self-service service which mean that you have no contact with a live person. Also you must enter your account number twice before entering it so I know that I verified at least three times before submitting it. Hi room system cut off the last four of my account number and my deposit was misplaced. No one offered me any helper our solution they were just pretty rude..

I was rejected by the IRS due to me being legally disabled and someone using me as a dependant. I do work part time and wanted to file my own taxes this year.Ok that person has amended their return to exclude me. Though my refund amount has not changed this customer service rep insists that I did in fact change my return. To add things or take away from anything on your return would in fact change the refund amount.(education tax). If I have already paid the fee for your services why on earth would you insist that another payment be made to file the exact same thing? Under the guise that changes were made. Having an understanding that tax season is money season for some, some of us are disable and can only do so much, like paying again for a service that says I have to pay only once. I would rather a call and apology and permission to use what I have already compensated you guys for.

I don't see how others can give a five star rating for this company. From IRS is showed that it was a free site. I did not see any mention about charging for state filing. For California, I was charged $29.95. There was no price quote warning before file submit button was finalized. For a simple tax filing that I do not owe or getting money back, this left a very raw feeling inside.

Since it's so user-friendly and unlike other tax preparation programs, I don't have to pay extra for features that I and most other users won't use, I've been using the ETAX tax deluxe software for the last ten years. It is easy to use and comprehend, and so far, it has been my preferred method of filing taxes because it relieves me of the pressure of having to understand all the necessary papers and regulations each filing year. If it were offered for discounted costs as those offered through Amazon and other sellers, I would give it a five-star review. Strongly suggested.

Was wondering why my refund was so much less this year. Called etax, the nice lady explained it was the unemployment checks that I got. The sneaky government gives you some help, then wants the money back as taxes.

I used etax.com to prepare my 87 year old father's 2017 taxes. He is on Social Security and has a few dividends and some interest. Got all the way to the end and FREE turned out to be $49.95 for the federal and $29.95 for the state. Called and was told they charged extra for forms! WHAT? Didn't see that anywhere. Wasted several hours getting to this point. NEVER AGAIN. Went to FREE KARMA TAX.com and it was FREE!

I gave it a four-star rating because I like how it helped you along the way and explained the information you needed to enter, which was really helpful. I was also able to get a refund, and they also sent me an email when the IRS approved everything, etax.com is a great website to use if you need help filing your taxes. But, the government should make it free!

E-tax led me to believe i would only be charged 30 and 55 of my fed tax return would go to what i owed state my fed tax return was 147 i got 20 none was used to pay off my state tax owed so e-tax kept 127...i did not get any documents or bill,email. That showed why they took 127...

I was very pleased with the ease of your system and reasonable cost. I hate to do our taxes every year, but you help make it as easy as it can be. How wonderful to be able to populate with data from the previous year.

This is my first and last time filing with this company.they are awful. They led me to believe I would be getting money back and i owe the federal government. Next time i will be using someone else. Sent