eTax.com

Visually simple, easy to navigate, more info supplied as needed for comprehension on a point. I love that you can come and go as you have time and it saves your spot.
I like the option to review each section of the return as I work on it rather than having to complete the entire process before having the option to print the return and worksheets.

Small print pages which I did see $29.90 for Federal. However when I got my refund there was $124 taken out. When I called in she was telling me there were pages/explanations - not true. There was never a page that outlined the charges. Total scam. I had to give a star to get this submitted otherwise I wouldn't give it that. I should have done my research and checked these reviews - bad on me.

Overall, etax is a decent online tax site, but there is room for improvement in terms of user interface. With some enhancements, it has the potential to become a more user-friendly and reliable option for tax filers.

Being accused of putting in wrong direct deposit numbers, when you go to check the file to be sure, I'm blocked from entering but can see the 1040 and it E Tax route and account numbers. E tax made the mistake and my daughter has to suffer for it! Waiting longer and being charged extra to send a check and that will cost more money to cash it. We will not use this site ever again! Ruled and Unprofessional aggressive conduct & when I called back to try to get another customer representative to help me understand the same lady answered and she will keep calling you sir even though you're not and don't sound like one. VERY BAD EXPERIENCE!

Tried to file logged in ask for basic info and then credit card number after that indicated tax filed with IRS and I never got to that! Scam! Now have to fight with bank and the company for refund. Stay away!

ETax advertises as a free online tax preparation software service. It is not. Customer service is non-existent. The reps are trained by the Wicked Witch of the West. I called and politely stated a general question. She could not answer so I ash\ked her to seek the answer and contact me. She promptly hung up the phone in my ear.

I filed what I thought was a free tax return with this outfit only to find out later a was charged $94.85. They took this out of my return for $205.00 which left me with $110.15. And I did all the work. The $94.85 consisted of 3 different so called charges.

I call for a refund and Brenda answer as if she was going to help but she basically told me I was scam. Beware she tried to get my SS number. Kept asking for it would not give it to her. Out of $30 my fault.

I had a great experience working with Jen, one of the representatives at etax. She supported me and helped me overcome a couple of obstacles last night. She was really understanding of my situation and did a great job of explaining to me how to fix my mistakes. She was courteous and made filing my taxes simple. I think Jen is fantastic!

Do not use etax.com for your taxes. I did mines on their site and they gave me the amount after I was done doing them. I called customer service and a lady there was very rude from the beginning of the call and gave me a different amount than what online said. This is FRAUD! They have no manners whatsoever and very poor ethic. She wanted me to do all the work when that's what she's getting paid for "CUSTOMER SERVICE." BEWARE!

This company mispresents its service and products. Bait and switch tactics. We paid for a service we did not receive, and when we tried to resolve it with eTax.com's customer service, our emails were ignored, and there was no customer service contact number. When we disputed the amount charged by eTax.com with our credit card company, Efile.com maintained that we owed the money and never once offered a resolution, or offered a way to contact them in person. Fortunately we had the evidence to show that we were not misrepresenting the situation, and that eTax.com did in fact attempt to scam us. Beware. These people are crooks who will waste your time and money, and if something goes wrong, they simply take the money and run.

First off the site claimed to be fee. However I know most of them have additional fees. I paid $79 for Federal and State, because I had some business income. Their price was cost much less than Tax Act or Turbo Tax. I filed my federal Married filing jointly and State Married filing separately. Their system automatically had me as filing jointly with the state and I had to call them to change it. When I paid my bill. I didn't get a receipt. So I called again and they told me my credit card statement was my receipt. If you are filing a simple return. Just use Tax Act or Turbo Tax. I will never use them again. They would have cost me an additional $120 in State if I hadn't known what I was doing.

I filed 12/31/2012 tax return using IRS endorsed website ETax.com; Direct deposit to my bank account was short $114; I called etax and spoke to person who said $114 represented fee for filing return and for failure to give them my credit card information. Neither etax nor IRS can explain to me what "FREE" means to them in this case. IRS is endorsing this type business to continue year after year. Go figure!

Someone needs to actually study the tax codes before attempting to run this kind of business. I done some research after the fact and called and cancelled and went to a real tax service. The service I first chose was using etax. They don't even know the simplest of tax codes.

Just wanted to say that I filled out the forms and gave credit card information as requested.
When my tax return did show up in my account it shorted a little over $90.00. I also noticed that the refunds went to their account first then mine. I contacted them and they said that I did not fill out the online form correctly. Which I know I did. Because of the so called information not being correct and they had to take a chance there was a surcharge of over $ 60.00. I feel like this is somewhat of a scam. After a long phone call trying to make my point that I did do it correctly. They somewhat said I was lying and refused to correct it.

I filed my 2014 fed and state, 129.80 fees, filing fees and bank fees. There was nothing free about filing. I will never use etax.com ever again. No star, Nothing Free about etax.com. The IRS should be ashamed of themselves for recommending etax.com. Where's my refund...

This is a scam. It says it is free then once you get in and ready to file they end up charging you for your state return even if you do not want to file it. You are never given the option not to file the state return. I thought I was only filing the federal it never said I was filing the state. I intended on filing the state through our state website for free and only wanted to file the Federal with e-tax. I ended up filing twice because I was not aware they were filing the state. Then they charged me for the state return $30.00. Then it asked for a credit card, I did not put it in because I was under the impression it was free. They then charged another $60.00 for taking the money out of my return. I did not get a receipt nor is there anything on the site showing that I paid the $90.00. It was just taken from my refund. I called customer service and they basically said too bad. You knew you were being charged. DO NOT USE THIS SITE!

Etax carries over some information from the previous year's returns. My only complaint is that it does NOT alphabetize the names of charities I donated to last year. That forces me to search my spreadsheet to find the amount corresponding to the listed charity.

On the IRS.com one of the income tax services is eTax. It is under free service. After giving all the information for my wife and I, eTax said I would receive a refund fro IRS if a agreed to a $25 fee to eTax.com. We agreed.
Today I received a direct deposit from IRS. The deposit was $94.85 less then the amount on my tax form. When I called eTax to ask why, I was told I had agreed to direct deposit fees. I had only told of the $25 fee at the time of filing. They accused me of agreeing these additional fees. Not happy.

Raped of $94.85! Filed a simple state & federal return, must not have seen the charge for state... ok my bad, but in letting them apparently take it out of return (dont recall and NO receipt) it goes to a 3rd party that then charges $24.95 to verify your account and then an additional $39.95 to transfer your money to your bank after Etax takes out their money. When I called she said this was a 3 page process to accept... BULLSH*t! I did not go through 3 pages of authorizing them to take these charges. I can file my state for free! I got no receipts stating what would be taken or I would have cancelled this and did it through my state for free. I'm so pissed at the deviousness of this company that I will scream it from the rooftops not to use them! I will NEVER use them again or my friends and family, guaranteed free!

I used Etax to file my federal and state income tax return using the free service. I then saw a charge of $59.90 on my credit card. Perhaps they use some hocus pocus to look like I authorized it, but I did not as the only reason I used them was because it was free. I actually meant to use E-file but got redirected to E-tax and didn't notice. When I called E-tax customer service to dispute the charge they hung up on me. DO NOT USE ETAX.com

This is the worst tax service that I have ever encountered. It said it was free, didn't give me a chance to review, and submitted my state without telling me that it was going to charge me $29.95. Plus, it did not draft the money that I owed the IRS to them, like every other tax service. I had to pay the IRS directly on the 16th, because that's when it was accepted by them (the IRS). Called them 3 times complaining, and wanted to talk to someone about this. She almost hung up on me, but put me on hold forever, until I finally hung up.

They are a scam. I did my taxes before I looked up the e tax reviews. I had a problem when I finished and couldn't e file. There was no answer to my questions because the # they posted was disconnected. There is no way to reach. Not to mention they charge me $79.00 at the end of all this before I could get a printed copy. Now I worry that they have all my personal information and will either try to get my refund before I can file with someone legit. Also they could steel my idenity. I am so mad at myself for not reading the reviews first. BAD people do BAD things. What has this world come to.