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eTax.com has a rating of 2.7 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eTax.com most frequently mention customer service, credit card, and bank account problems. eTax.com ranks 4th among Tax Preparation sites.
I had a few queries during the process, and the customer support team was responsive. They provided helpful assistance promptly. However, improvements in providing guidance for complex situations would enhance the overall user experience.
This tax software advertises free. Nothing free about it $80.00 to file my taxes. Then the software cannot even put depreciation on row 13 of Schedule C. WTF! Will never use this website again. Anybody that actually knows where their items should go on the tax form will be worried about getting audited. Sorry, Sorry, Sorry. What a rip off. The deserve -50* rating.
I got married before the end of 2020 so I had to disclose such fact in my 2019 tax return. In the etax electronic form, there is a space for the Social Security of my husband. However, he is a British citizen and not a US resident so he does not need a US Social Security number. The form will not get me past the social security requirement and so I called customer service. The person on the other end of the line did not know what to do and told me to just file SINGLE! Huh? I called IRS and they said I should put NRA on the space per IRS Publication. So, I call etax back and told them I need to put NRA on that particular space. The agent told me "Sorry, you cannot use etax then." WHAT THE HECK? This situation is NOT RARE. It is very simple and they shoud know how to address this. It is in the IRS publication (Publication 501page 7) Telling me to declare SINGLE is NOT THE CORRECT advise.
They took over 86 dollars from my check after being told when filing that 19.99 was going to be tooken out they are way worse then turbo tax, my check got sent back to the irs and now got to wait several months to get a paper check cause they couldn't edit my bank account numbers. I would bit reccoment using this service at all, for. Now on will go bsck. To turbo tax, THEY ALSO BEING INVESTIGATED FOR TAKING ALL THAT MONEY OUT OF MY TAX CHECK. AND THEY KNEW WHAT THEY WAS DOING
I've been using these guys etax.com for years and I'm very happy with the service. At least they pick up the phone right away when I call.
Do not use this site My federal refund was sent to their bank and they charged me $124 to file a simple tax return that should have been free.
eTax.com is where you need to file your taxes... I filed mine all by myself without any help and it's easy and simple y'all
Bad customer service, they shout at you for no reason.
Delay in process.
Not free.
Bad experience, would never use it again.
After i efefile and saw that i owedowed called etax to question this and theythey had looked it over and becausebecause i enteredentered wrong infoinfo on my returnreturn they were not willing to correct itit and grant it taxes cannot bebe submitted til jjan 28thth and the girl i spoke with nancyyyynancyyyy was extremely ruderude eetax i can assure you i will not be efileingefileing with you next yearyear ii dont pay pepeople to be void to me and on top of that to be useless
My first year filing taxes. My cousin said she got some good refunds with this site. Was easy to use, got credit for school tuition.
Tip for consumers:
To avoid extra fees pay with credit or debit card...don't use take fees from tax refund
Understood most of the questions I was asked. Support was fine. Will use it again. The point is to pay fewer taxes.
Do not use this company for tax filing purposes. First of all, I'll preface this by letting you know that there is a reason this company does not offer a contact number for customer service. There is literally no way to reach Etax.com, if you have problems and wish to speak with a representative in person. We have concluded that this is a matter of convenience for them and purely intentional.) Etax.com makes claims and assures the customer that particular services are offered for reasonable prices, but when the time comes to file, Etax.com takes the money but then runs when there is an issue that needs a resolution. When we attempted to file our taxes, there was an issue, and when we tried multiple times to receive assistance, we continued to see illuminated messages from different agents, who directed us to our personal inbox (there we were to receive assistance). Nothing happened. Etax.com neither contacted us via personal message box, nor helped us at any point afterwards, so we had to find a different tax filing company and ultimately paid twice to file our taxes. When we addressed this with Etax.com, they ignored us and failed to offer a refund (despite the fact that issues on their site caused us to almost miss the deadline.) The real issue here is that this company misrepresented their service, so when the actual return was not filed legitimately, and was rejected (due to the negligence of Etax.com), we had to go elsewhere. Hindsight is 20/20. Had we only known, we could have saved ourselves hours of time, wasted money and an endless headache with this company thereafter. This company is clearly a scam. They will take your money and run, and when you attempt to resolve issues with them (rightfully so), they ignore and shun you.
I realized being single with my one paying job I've had with no changes, I just needed a simple way to file my taxes. It didn't cost much either.
Stay away from these people! In 2022 tax refund Year i received $48.00 out of federal refund of $375.00! They're crooks!
I thought that I was doing my tax through Mygov. I have since worked out that it was not so and they have charged me nearly $100. So pissed off.
It sucks. They lie. They say free and at the end they charge. For direct deposit they charge $60.00 without telling you. DONT USE
Poor customer service and whatever mistakes done by them, customers has to pay for it.Don't ever file with this company.
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eTax.com offers Online Tax Filing of Tax Return with Free IRS EFile & Direct Deposit, Maximum & Fast Tax Refund, Free Storage & Live Customer Support.
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