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How would you rate eToro?
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Italy
1 review
3 helpful votes
Follow laura p.
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Etoro, an online trading platform that allows you with a few money to start trading online expecially on Forex, copying professional traders, with a platform called Webtrader that offers also a demo version. My experience has been pretty good for the first period, 2 -3 months, but then they committed huge losses caused by the inefficiency of the platform, Webtrader has gone offline often and without warning, not allowing traders to open and close the positions efficently. The awfull result for more than 2,500 traders, occoured to Webtrader platform in the session on 23rd and 24th January 2014 and following days. The response from the customer care has been slow and they only partially recognized the inefficiency of the system, without refund users. There are people who lost 30K in a few hours and they just ignored it. I would not recommend Etoro, unless they really improve the platform, because now it's not possible to trade with confindence since you can be disconnected all the time and it's not due to line problems, but to the inadequacy of the system that probably does not hold plus the amount of trade launched

Date of experience: January 31, 2014
DO
1 review
0 helpful votes
Follow sonel p.
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Hello i have started to investing etoro in December 2017 than i noticed that they are scammers they manipulate the trades and they take money from my debit card without my authorization since they have all my information and my debit card information when i start a trade they used to changed their prices 100 pips higher than the real price live market or sometime 100 pips lower i have recorded a video here is the video https://www.youtube.com/watch?v=cxyIIgh6cx0&t=6s and i have contacted them they refused to refund i had two accounts they close one with more than 4 thousand us dollar in it when i contact their regulator CySEC it getting more difficult because when you click on submit complain it shows a strange language that i can't understand to submit the claim so i contact them trough email they said they do not investigate individual complain here is the message:
Dear Mr. Solon, Thank you for your email below, the content of which has been duly noted. Please kindly note that the Cyprus Securities and Exchange Commission (the CySEC') does not have restitution powers and therefore does not investigate individual complaints. However, all complaints submitted to the CySEC are taken into consideration by the CySEC in the performance of its supervisory mandate. If you are unhappy with a financial product or service provided to you by a Cyprus Investment Firm (a CIF'), follow the following three steps for making a complaint.
Even after that etoro continue to steal money from my debit card without my authorization and they are creating fake trading history even after i have reported them since July i need a full refund and please take down this criminal organization. They stole more than 28 thousand Us dollar from me i am a medical student this money is for starting a medical specialization. I am reporting them everywhere and i am ready to go to court with them as i have all proof i know their criminal organization is powerful.

Date of experience: November 19, 2018
Uruguay
1 review
1 helpful vote
Follow Guzman A.
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ETORO IS A SCAM
October 29, 2019

THEY CLOSED A POSITION I HAD ON RED, BLAMED IT ON A VIRUS AND NEVER TOOK RESPONSIBILITY FOR THE MONEY I LOST

Date of experience: October 29, 2019
Colombia
22 reviews
23 helpful votes
Follow Giovanny M.
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Etoro es una plataforma para compra y venta de divisas, derivados y acciones en línea que te permite con un poco dinero para comenzar a operar, puedes copiar los operadores profesionales, Ofrece también una versión de demostración. Mi experiencia con esta herramienta me parece buena

Date of experience: July 13, 2015
Kenya
3 reviews
0 helpful votes
Follow Roy L.
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I am so disappointed with eToro. I tried to withdraw money several times but was unable to do so several times. I have contacted eToro to resolve the issue but am still receiving a generic response. There's no one I can talk to about it. I recently made a breakthrough in my recovery after reporting her to an agency that actually gets the job done. My loss and withdrawal issues were resolved and my money was refunded. My email address is in my profile. Write to me, I am ready to give you helpful tips about my procedures.

Date of experience: February 9, 2025

Overview

eToro has a rating of 1.4 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eToro most frequently mention customer service, bank account and much money. eToro ranks 5th among Centralized Exchange sites.

service
53
value
50
shipping
21
returns
27
quality
42