website thubmnail of eToro
How would you rate eToro?
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France
3 reviews
3 helpful votes
Follow Maiada E.
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Avoid by all means!
February 23, 2021

I am losing alot of money due to:
- The site and APP crashing regularly and during critical market times= Loss
- Leverage removed when the market is going up= Loss
- Buttons of buy and sell not always working properly= Loss
- They sometimes close your trades without you even knowing= loss
- Calculation of my profit/loss is incorrect and i have raised more than 5 tickets explaining this fact and no one is solving it.
- They send you deadline alerts 24 hours or less before the deadline dates.
Basically this trading platform is not recommended. It is low quality. It is unreliable and you end up losing money instead of making it due to their several hickups.
The site was down for 7 hours today. Money tied up and I dont know what is happening with it.
I am leaving the site. What a terrible experience and loss!

Date of experience: February 23, 2021
Australia
1 review
2 helpful votes
Follow Joseph L.
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My account is not usable as it is still pending verification after a month and an email exchange with support. I withdrew my funds over a week ago and still no sign of them in my bank account. And of course the fees for putting money in or taking it out have me out of pocket for the experience. Look for other trading apps.

Date of experience: February 15, 2021
Qatar
1 review
2 helpful votes
Follow Bryan A.
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I highly suggest to get to know the company first before trusting them fully. I went through the usual problems the clients face with eToro in https://www.complaintline.com/etoro. You'll be surprised on what you can find.

Date of experience: March 2, 2018
GB
1 review
4 helpful votes
Follow Anojan A.
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Extremely glitchy system. Closes trades automatically when they are in the red. I've lost $400 in one week due to this. Response is slow and often "user error". I've got three tickets with them now, over three different positions that were closed in loss. Hundreds of people have posted about experiencing the same issue. I would reccomend IG instead. Extremely reliable, unlike etoro.

Date of experience: March 8, 2020
Ukraine
1 review
11 helpful votes
Follow Julian H.
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Stay away
March 31, 2021

For the love of your mental health, kindly stay away from this company. They'll take your money & withdrawal becomes impossible.

There's no reliable customer service, so contacting them is impossible.

Took my money and almost drove me mad!
But since it was all my savings, I couldn't give up and let them win

Kept looking for means to recover till I got recommendations from a lady on Quora to contact Phoenix Souls

I was skeptical at first but had no choice.
They were able to recover my money back
Surprisingly! Best day of my life!

You can look the website up at Phoenixsouls dot com for help

Good luck

Date of experience: March 31, 2021
Australia
1 review
3 helpful votes
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Would not recommend them. Was referred by a friend to trade CDFs on crypto. The referral involved a promotion incentive, which meant I would be getting a bonus amount of USD from the referral after 5 Business days. That did not happen. When I asked why, they took over 48 hours to reply and in addition said to refer to their terms and conditions to why I was not entitled to the promotion bonus. The issue is, the T & C states numerous exemptions and they did not specify which exemption they referred too or or which clause that applied to my situation. That's highly unprofessional. If a customer does not qualify for a bonus promotion or an incentive, it's simply logical to explain the reason to the customer.

Date of experience: August 7, 2020
KR
0 reviews
1 helpful vote
Follow Dongki M.
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My account was limited because I made deposit via my friends credit card (because card details were saved and it took money automatically), They asked me to upload some documents, which I did, but after that have passed already more then 3 weeks and they keep saying wait and thank you for bearing with us.
I need my money and I have no more time to wait!

Date of experience: January 17, 2022
Nigeria
1 review
0 helpful votes
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Funds Recovery
July 23, 2019

This may be the ultimate in affiliate scams because I have faith it is not the ultimate in binary options trading software. This website is putting itself off as a trading signal tool with absolutely no cost, a money back guarantee if it did and free access today with out putting in any personal details.
At first, I was intrigued as I always am. I enjoy checking out new websites, new tools, new strategies and then eventually uncovering the scam that lay beneath. Good thing this one did not disappoint me. As I said I was intrigued by their approach because I could not find a trace of scamat first, but more about that in a minute. Luckily for me, I employed the services of support@ apexrecovery. Net who helped me recover what I thought I had lost.

Date of experience: July 23, 2019
Denmark
2 reviews
0 helpful votes
Follow Nick O.
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Etoro asked me for documents I already sent them to verify my account, and then closed the case when I reminded them they had them. Then they suspended my account. It's been three months and they just keep writing to say thanks for my patience, they will get back to me. They are so bad at customer service it's hilarious

Date of experience: March 27, 2021
Illinois
1 review
0 helpful votes
Follow Gary Y.
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If you do not like to have limit orders or do not wish to transfer any currency ever. This is for you.
Do not try their crypto wallet it's just another way to delay what you are trying to accomplish... AND DELAY THEY WILL.
Take the hit sell the funds get out of the app.

Date of experience: November 28, 2021

Overview

eToro has a rating of 1.4 stars from 105 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with eToro most frequently mention customer service, bank account and much money. eToro ranks 5th among Centralized Exchange sites.

service
53
value
50
shipping
21
returns
27
quality
42