Etsy

I received an incorrect chocolate bouquet from a seller in Maryland who is all about making chocolate/candy bouquets. I ordered a Reese's chocolate bouquet "explosion" and was incorrectly sent a candy "explosion". I left a 1-star review explaining the situation. Leaving a review is standard in most other industries to get things corrected. Instead, the seller got ahold of my personal email and said "I wish you had reached out before leaving us a 1-star review. We will ship a new bouquet on Monday to arrive Wednesday. If you could update your review once you receive this new bouquet, we would very much appreciate it". By the time this replacement bouquet reached my location, the occasion would have passed. Therefore, I declined. The seller was also trying to perform review manipulation, which is against Etsy policy. The seller should have refunded my money immediately but did not. I wanted to report this misbehavior.

Not only was Etsy's customer service number deactivated, but I could also not start a case independent of the seller. I should be able to reach out to Etsy privately and separately instead of having to go through the seller again. Seller was petty, rude, and unprofessional. The last thing I wanted to do was reach back out to see if they refunded my order.

Buyers have as much, if not more agency than sellers. Etsy fails to see that. Etsy has thousands of shop owners (which are not regulated) and you need to have a proper method of escalating issues. Making incorrect or low-quality orders right should not be in the hand of sellers who value dollars over their customers.

This is my first time buying from Etsy. It's a scam! I never received my package and when I try to login to track my package, it says my account is closed. What is going on? Where's my package? I want a refund!

Pay no attention to what the listing says. They will take your money and when they get around to it, will send what you paid for. They have use of your money and you have no product. NEVER AGAIN! Then when you request to cancel the order they are insulted and rude. Really... they get to be rude? It is the worst experience I've ever had. It was only $150 but they had my money and I didn't have anything. Buy somewhere else.

I sold handmade dresses and paintings on etsy shop with the collaboration of my team, who helped me in designing these items. When my sales had just started and my business was going flourishing. I felt very happy and hopeful to get success in my business. But etsy closed my shop without any notification and was telling me, I have to be in the making of every item from start to end. How it is possible to make products, do marketing and all thing by yourself. For successful businesses, team work is required. I can not get this philosophy of etsy. I am an honest person, so I discussed my team effort in my shop intro, I think when you are in etsy then be careful to not discuss your team and give all credit to you and show yourself superman or super woman. This was a very bad experience for me. I will never reccomend any one to start their business from this platform, this is so uncertain and unpredictable.

Totally got ripped off by etsy and vendor. 320$ because somebody's feelings got hurt. My advice. Dont use etsy or vendors. No customer service, no protection for buyer. Vendors lazy and unreliable.
Dont let it happen to you.

What I ordered was useless, did not work and had parts missing. Seller did not respond to my many attempts to reach him, so considering the cost and hassle of returning the item I tossed it in the recycle and said goodbye to my $69.95. Stay away from ETSY.

As a Piano student I Found at Etsy a very uniq and special gift is the designer music composition notebook hard cover a4 120 pages perforated blank staff paper it is a hand made! So beautiful fits amazingly on my piano bought three pieces great as a decent gift to any honored music person Olga was so kind she assist my search as I was there defiantly will do my next art item again at Etsy!
Thank you so much!

Thousands of Chinese manufacturers…
Thousands of Chinese manufacturers allowed to sell prohibited items?!?!?! I list a grinder and get reprimanded - suspended with one sale?! Total discrimination on ETSY. They allow huge sellers/manufacturers to sell every type of drug paraphernalia you could imaging. Thousands of pages, some of these sellers have thousands of sales each - but Etsy allows them because of the $$$$ they make from them. Always screwing the small home-based business - that is the ETSY way.

I like to support small local independent businesses just like those on Etsy. I have only dealt with Etsy UK, and only as a buyer. I am constantly amazed by the quality and workmanship of the items I receive. Always beautifully wrapped in eco-friendly wrappings and usually with a lovely note of appreciation for my custom even though I don't buy expensive items. I always feel I am dealing with real people, who have a genuine interest in providing the best possible quality, and service to their customers. I was so disappointed, then to read the reviews of sellers, on this site, and to learn how Etsy is treating them. I will continue to buy from Etsy UK for the reasons stated above. I sincerely hope that Etsy UK is providing a better service to these sellers; they deserve the best support possible.

After purchasing several Tshirt graphics, for a Tshirt printing business I'm in the process of forming, my account was suspended and my orders were cancelled. Etsy claims there was fraudulent activity with my account, when that is far from the truth. I used my own personal debit card and placed the orders from the same device I always use. I have filed an appeal and have yet to hear from them. This is a huge inconvenience for me and will be affecting my business.

I purchased a cake topper as my first item on this site. I am so in love with it and I am so happy with how it turned out since I was so nervous to buy it because it was coming all the way from Turkey. However, all my fears and nerves were for nothing because it was beautifully made and I can't wait to put it on top of my wedding cake!

I really like Etsy. There are loads of lovely, artsy items to browse. I've used them multiple times for unique gifts or lovely jewellery/accessories. Contacting the owners of the individual businesses is very easy as well, and I've found all of my correspondences to be very pleasant.

I certainly recommend Etsy for anyone looking for something a bit different (and to support individual artists too).

I adore this site as an online shopper. A good place for handmade gifts, particularly jewelry. It is also a good outlet for metaphysical supplies, which is something I previously struggled with. There are some things I believe shouldn't be sold (legally), and some items are just silly (as far as price goes). I'm a little surprised at the lack of restrictions. Like I said though, as a buyer, this site is handmade heaven.
As a seller, however, it is more complicated. I signed up not realizing the price. I have had a lot of trouble cancelling my store, and the payment plan is set up so that you are automatically charged everytime the site needs a payment. This, mixed with the difficulty I had cancelling the account, led more money than I would've liked being charged to my credit card. Even after "cancelling" it, the site continued to charge me.

This website is hard to give a full review on seeing as its shipping from the stores themselves. But for me I have been lucky to get the good ones. My orders come within a timely matter and the whole process is just wonderful. I think that it is a grest website.

I ordered a hat on Etsy.com - MadHatCattery *******955 NY. My credit card was charged a couple months ago, but never received the product. I checked online and it never shipped. And guess what? This seller is no longer on Etsy. And no way to contact Etsy to let them know. Very disappointing!

Last night I bought and paid for a pattern for a babies sleepsack. I have downloaded it but cannot access it. What a waste of money shall not be using etsy again.
When I typed in Purchases and Reviews all I got was a discussion on the new purchase site. There is no more to help. What a rubbish site.

I ordered 2 golf balls priority for a party on Sunday. I text the company multiple times asking where my order was, no response. On friday 3 days after a placed the order priority, they sent me a confirmation that iit was going to be shipped that day. I emailed them again, no response. Now next week I will be shipped a useless order that was supposed to be priority. Please think twice about using this company and don't let them ruin your parties!

They have unscrupulous sellers and their policies do not protect the buyer.

I purchased an item from one of their sellers who is apparently not in business. They took purchase money and there is no way to contact them. This was a gift, I was not aware it wasn't received until beyond the 60 day policy window.

A thief is a thief, and the fact this out of business seller is still on their website should tell you a lot about Etsy!

Etsy is a complete scam. No 24/7 help line, no email help line, no chat line that they advertise. Purchased face masks from "Tati Tom" with a 100% money back guarantee. LOL. Guess what? Tati disappears! Etsy disappears! Threw my money away on all this scum. ANY of these positive reviews have to be made up. Look online and find the "REAL" customer reviews!

I have been a seller and buyer on Etsy for over 10 years and never have had any terrible issues really. The only complaint I have is that they are now over populated with not so honest drop shippers that sell knock offs or copyright infringers. Etsy will remove them when you file a complaint but there are so many and its takes so much time. It's like that everywhere now. Etsy was fantastic in its early days with the look and feel of real homemade and one of kind place to sell and buy. But now it is just another place online where you have to sort through the trash to find the treasures.

I have to share how impressed I am with the company Etsy. Shop and the products they offer. There is a variety of quality merchandise to purchase with good shipping speed. The Customer Service that I received is amazing. They were helpful, friendly, and very patient.

Purchased a coat vintage from a etsy store called glass city reclaimed the coat was listed as men's xl when i received it it was a women's coat and smelled like cat urine, it was so bad i had to put it in the garage. I've sent numerous messages to etsy and to the seller with no answers back This sale was a fraud paid over 100 for the coat i even offered to pay return shipping Store is Glass city reclaimed

I am now very picky about the etsy vendors I deal with. I have bought several things recently: mostly jewelry and face masks. The quality is very good to outstanding.
I check and will not deal with anyone who can't show they are a real maker -- not a Chinese goods importer. I rely heavily on reviews that give details (don't just say things like "Thanks. This is great.". I got a high-quality retro necklace from Israel and a pendant that is unlike any I have seen before, from Russia. I've ordered other things and am very saisfied. The fabric sling bag I ordered is strong and amazingly soft for strong fabric. Inside pockets that you don't usually get for the price. There is even a cell phone holder on the outside. The design is unique and I like it very much.