Etsy

I opened an Etsy account earlier this evening, excited to sell the graphic design work I've been doing in college. After uploading a trial listing to get an understanding of the program, I am greeted with an account suspension notice. I'm told to check my email as to why I was suspended, but no emails with any information about my suspension are provided. Furthermore, they have the audacity to continue to push their $0.20 fee for my listings despite my account being completely disabled. Their customer service is difficult to reach, you can only reach them via a ticket submission online - no phone, email, or office. It seems that all they care about is scooping off the top of the sellers they have been dealing with for a while. As the first impression of this service, I am extremely disappointed that they would put forth such little effort into resolving a situation like this. I will never do business with Etsy.

Etsy has 2027 listings for WEED PIPES on their website, when I posted a hand-made ceremonial native pipe - they took my posting down and said it was an infringement on their regulations regarding cannabis?!?!? WTH. LOL - weed pipes are okay, along with papers, blunts, one hitters, tons of paraphernalia etc... but DO NOT list a ceremonial pipe otherwise you are reprimanded and threatened by Etsy to take down your entire store. Absolutely disgraceful. No customer service either - No email or contact phone number in Canada. You can pay for customer service - otherwise there is none. This company is outrageous.

Ideal to buy handicrafts such as necklaces, earrings, bracelets handmade direct communication with the artisans, reasonable prices, distributed to several countries.
I bought and the quality of materials is good, I will continue buying from etsy.

I've had few good sales on Etsy (as a seller) until I bumped into a scammer. No matter how hard I tried getting on hold with someone senior from Etsy, I did not have any luck. If you try to phone them up, they will tell you they are not authorised to advice. If you send email to support, they will respond with generic answers. I've lost the case despite pointing out all the facts about buyer's and providing proof on my side. Ah yes, when the buyer complained first, of course I offered immediate return+refund etc. But instead it was an immediate case filed. I was forced to do immediate refund + pat for return shipment. Surprise: this was completely not what has been sent to the buyer. When I tried to contact Etsy again, with even more proof (photos+videos of what I was selling against what I've received), my account was simply banned. Nowhere I've seen such a bad attitude to the sellers and so little protection.

My order never arrived, the supplier did not communicate and Etsy.com gave no support or have any method for redress. In the end thankfully PayPal was able to arrange a refund, but I would not recommend using the Etsy site as they are simply connecting buyers and sellers but offer no back up or support when things go wrong.

Horrible customer service. Ordered 2 items and seller tracked both items in one tracking number. I only got 1 item. Seller emailed me saying she has no idea what she sent or what I ordered, but etsy still sided with her. You can never get a call back from a person, no one must read those emails of "i don't know". Absolutely ridiculous!.

Smooth and easy process to buy. Thank you and will be looking for more deals on your site in the future. Staff is so friendly, they make you feel like home. I've purchased several timepieces from them and I highly recommend them.

Let's be real: etsy is no longer a real curated marketplace. Lots of foreign mass produced stuff is now on there. But if you're careful and read some reviews you'll find some gems. There are skilled artisans making furniture and other cool things on there out of glass, metal, wood, and more. One of the best places to look for a unique gift idea if you plan ahead and realize you're not usually going to get 2 day shipping like on Big retailers.

I ordered a DVD on the 12 of April, 2020 which was paid for by VISA. The item was not shipped until 19 April, 2020. I received a shipping update that informed that my order would be received between 12 May, 2020 and 6 June, 2020. Give me a break, right! Normal book rated takes only 8 days at the most. They charged an automatic $4.98. The date today is 13 May, 2020 and no DVD. This is my first purchase as I am very conservative until I find out about a company's integrity. This will be the only purchase I will make from Etsy. We can't blame slow service on the USPS as it is in full operation.

Etsy support is garbage. None the less. I've been shopping on Etsy for 7 years now, I buy something nearly every week, still, and have never once experienced a pleasant experience with Etsy support. The sellers for the most part are and tend to be amazing with exceptions of course, but the Etsy support team seems like a bunch of inadequate and incompetent cold hearted idiots. Nicely put. They will not help you, help understand the issue nor will go out of their way to resolve much. Take a week to reply to comments etc. I've never seen or have experienced more non-caring people in my life.

My daughter bought something from this site and she was waiting for more than a month shipping is really bad and if you try to call them they said sorry nothing we can do you have the wait for your shipping

Very one-sided website. It's all about the "all mighty dollar!" We had to get our credit card company involved to resolve the transaction. Some of the items can't be returned after, the Buyer receives the item and finds out that the item isn't as described. This is called "consumer fraud!" I hope the Attorney General shuts them down!

I have very bad experience with Etsy.
After a few months with good sell on my store.

They closed my account without any notice.

All my deposit money been refunded, (delivered orders).

No customer complain about it.

Just Etsy rubbish support.

Etsy is a visually appealing marketplace with a wide variety of products. I have had pleasant interactions with a variety of sellers (my personal experience is limited to fashion-oriented purchases) who were more than happy to answer my questions. The layout is efficient and the shipping time has been reasonable thus far, although Canada post has recently experienced delays that are out of sellers' control.

Artists deserve to charge enough to make a living off of their work but a good chunk of Etsy creations and *cough* resales are overpriced. However, the product quality has been consistent in my purchases and I would advise all buyers to check for sizing and reviews before buying.

So we have been selling on Etsy for about a year and half. They have almost No customer service at all and when you do actually get a representative in live chat they are worthless! The store rating system is complete garbage. You can have 13 5 star reviews and just 1,1 star review brings your shop down to a 3 star rating! Whats worse is even if the buyer has Zero platform history and no purchase history the platform refuses to remove an obvious scam review from a competitor!
The platform is ok and the website is nice but again any problems or issues do not expect any help from Etsy! They are by far the worst platform we have used. We sell on Shopify, Ebay, Walmart and Amazon, all with much better service for sellers!

In a word, dire. Of late they've resorted to allowing the sale of mass produced goods. It's lost its way and is a shadow of itself several years ago. Constant changes to the interface and procedures leave sellers and buyers alike confused and frustrated. We're closing our very successful store after the latest announcement and will not be returning. The current CEO wishes to take the site down what the vast majority of sellers (those who haven't been institutionalized) believe to be a very stony road. Hand made? Don't sell here, you're a bit late for boom time.

I've been an etsy seller for over a decade with thousands of sales and 5 star reviews. Bout a month ago they put a hold on my account 'because I've had more sales than normal' They are holding 75% of my revenue off of sales that have shipped and have been delivered. This is ridiculous and I can't believe it's legal. There is no reliable way to get ahold of anyone at etsy to resolve the problem and my emails to 'seller support' have not been answered.

PLEASE do not shop on etsy. Most artists have started their own websites since etsy has gotten so shady. See something you like and do a google search for the direct website. The artist will LOVE you and you'll likely have a better shopping experience.

Awful customer service and products from CY studio designs.

My complaint: I recently purchased a necklace for my daughter and the heart charm was tinted gold and the lettering was rusty. I am not satisfied with the product at all.

CY Design Studios response: That's a stainless steel charm - think kitchen sink, there is no reason for it to turn. Perhaps it was exposed to humidity or something during shipping? Can you try polishing / buffing with a cloth? It should be bright silver.

Love Etsy! If I need something personalized for any occasion, I can come here! Prices vary depending on the seller but it's generally good! Highly recommend this web site. If you run your own business (not direct sales), then you need to Register with Etsy!

I bought a jacket and couple of linen tops from this seller, Linenfox. All were exactly as described and precisely the size in the listing. They also sent color samples with my orders, so it was easy to select color for the next order. Well made and the seller addressed all concerns immediately. Could not be happier.

I have purchased numerous items from great sellers on etsy. They now seem to allow sellers who do not stand by their products, and because these sellers say no refunds, these sellers will sell defective items. Etsy will respond with a "Oh Well" attitude, that's your problem not ours. I purchased a pair of cuff earrings from a shop called Shut Up and Cuff Me. The cuffs were wired so tight they could not be adjusted and no matter how hard I tried they would not go on my ear, cost $50, Seller stated no refund unless defective, basically seller called me a liar and would not even take the earrings back, even though it stated she would remake if she had to. Etsy responded with their "Oh Well" attitude. Unprofessional business practice, in other words "Greed".

I ordered 2 signs for teacher appreciation week. Huge lack of communication with the product. I purchased it. Received it in an email still had to take it to a print shop and pay additional $28. Not happy at all.

Best Product Ever
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