• Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 717th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    362
  • Value
    334
  • Shipping
    296
  • Returns
    251
  • Quality
    302

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

Reviews (1,555)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user saraho7
Canada
3 reviews
14 helpful votes
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May 3rd, 2013

Worst online marketplace ever! Not only are the items ridiculously overpriced but Etsy is run by complete morons. Customer service is non-existent. And sellers also need to avoid this site at all costs. There are numerous horror stories out there about people having their shops suspended even after complying with Etsy's Intengrity Team's intrusive requests for sellers to disclose their trade secrets then having their items reproduced. Etsy also rips seller's off with listing fees as they don't refund them even if they suspend a seller's account. Tons of sellers are leaving this site because of Etsy's harassment and also their lapses in privacy such as disclosing sellers' full names on promotional e-mails instead of their shop name. It won't be long before Etsy is shut down for their shady business practices. Forcing out the people that keep Etsy up and running is a sure way of ensuring that this site will never be a successful marketplace.

Thumbnail of user jennie176
New York
1 review
11 helpful votes
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July 19th, 2017

This site has gone past the dogs and straight into the sewers. I was on it for over a year, made my payments on time and sold original merchandise that people enjoyed. Then, a Domo plush I made for myself got mixed in by accident and boom, account is gone. There's no customer service number so you're forced to wait for automated emails that may or may not have been sent from a real person, and there's no way to speak to ANYONE from their company about issues you could be entirely innocent of. You could be selling the most original artwork ever conceived and they'll still find a way to suspend you. Not worth it, guys. Avoid etsy like the plague. Go to BigCartel, Storeenvy, eBay, Amazon, whatever, just stay away from etsy.

Thumbnail of user sergeyd6
Ukraine
1 review
0 helpful votes
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August 26th, 2015

Hi! How do I make money on Etsy?
https://www.etsy.com/ru/shop/Responsive
Or on this site is not possible to earn?
Maybe someone needs a web designer, I'll be glad to work for you!
My contacts for quick connection:
Skype: maymay.ru

Thumbnail of user sheilab62
Massachusetts
1 review
1 helpful vote
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February 25th, 2017

I ordered the mechanics cake topper. It was at my door steps in a matter of days. Not only that this peice was exactly what I viewed on the site. Great quality. I would definitely use them again and again. I hope this will help someone. No need to wonder place your order without hesitation. Sheila from Brooklyn

Thumbnail of user jennal49
Florida
1 review
2 helpful votes
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April 17th, 2018

I placed my order for Barney invites April 10th. About for days later I contacted the maker via email and asked when my order would be ready. At that time she said " will be sending via email shortly". Well shorty to me is like a few hours but here I am going on day 7 with no invites and two emails unanswered? The money has already been taken out of my bank account so I'm confused as to what's taking so long considering it's a digital file? I'm not a very happy camper as I still have to print out invites and send!

Thumbnail of user peterj46
GB
1 review
1 helpful vote
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December 16th, 2013

Order an item from Twinnsie shop, i paid an additional £20 for priority shipping which should have taken 3-4 days from US to UK... item still not arrived over two weeks later. Terrible service... never use again!

Thumbnail of user craigd269
District of Columbia
5 reviews
1 helpful vote
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August 31st, 2022

Their custom vehicle emblems fit perfectly and enhance my f150. Their customer service is top rated, so regard the negative comments that say otherwise. Ryan the owner took care of my order personally from start to finish!

Tip for consumers:
Great,inexpensive way to customize vehicle

Products used:
Custom vehicle emblems(Ford)

Service
Value
Shipping
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Quality
Thumbnail of user mandya25
Serbia
1 review
26 helpful votes
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October 31st, 2018

Apart from scamming people 365 days a year, Etsy scammers are particularly fond of holidays because that's when their victims and unlawful profits increase in abundance! DO NOT get tempted by fake images and fake positive reviews on Etsy! Their scamming tactics are notorious and their only aim is to rip you off! I was victimized there but you don't have to! It is my duty to inform and warn others! Avoid this scam at all costs!

Thumbnail of user peterh256
GB
1 review
7 helpful votes
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March 11th, 2018

Furniture purchase from an Etsy seller called the WoodworkerUK
Nothing but a nightmare and Etsy are so unsupportive of customers backing their dubious sellers instead. This was a £928 transaction
The review I posted on Etsy says it all.
"Despite me providing exact measurements, this furniture arrived far too big for the space I had specified. I had been promised that the benches would slide under the table but they don't as they are the same length as the table. Bespoke? No not at all. To add to the issue both benches have significant lateral movement This has become by far the worst purchase I have made ever in my life. It was to be used for a unique family event at Easter and now that is ruined. The after sales support has been woeful with no replies for days now from Mr Jones - he doesn't seem to care."

Thumbnail of user jb363
Washington
1 review
12 helpful votes
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February 3rd, 2018

Bought a ring from Camilla Jewelry. Did not like the product and returned it. (That's another story - but beware "return fees"!). What bothered me most was that I could not write a review since I returned the product. So it seems it is easy to get good reviews if you are not permitted to leave a review when you have a bad experience!

Thumbnail of user danielleh8
China
1 review
2 helpful votes
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September 19th, 2012

Well... cannot even give stars... if negative stars allowed

ETSY has no support for sellers. They send lots of messages remind you to pay bill... but when it comes into HELP... no reply.

ETSY loves to suspend sellers's shop without any message... but if seller complain about buyer, they said they cannot help/

Poorest selling site ever used. I rather stick back to my ebay(although a bit expensive), and Dawanda //

Thumbnail of user honord1
New York
19 reviews
18 helpful votes
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February 6th, 2016

I've seldom bought from etsy over the years, however, have noticed that recently in the past 5 years or so the site has been attracting china-made bulk lot garbage that can be easily purchased in a dollar store. The site used to be very particular about who and what is allowed to be sold, but no more. It's anything-goes for their bottom line. If I shop online I'll visit a retailer who has a confirmed history of honesty and forthrightness. Add to that I'll research the item first before buying from anyone. If it's a new site I'm interested in, then the research includes BBB and Consumer Affair complaints and reviews not to mention any FTC consumer grievances.

Thumbnail of user tracyc43
Colorado
5 reviews
2 helpful votes
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April 6th, 2015

I absolutely love how this website has such a huge variety of creative goods! I also love that it encourages people to not only become entrepreneurs if they've ever thought about trying it, but that it also encourages people to buy locally and support individual artists.

As someone who has a shop on Etsy (Atomik Cupcake Designs), I do find that Etsy can be somewhat costly when you're first starting up. It costs 20 cents per listing on Etsy, and they stay up for four months or until the item is purchased, at which point it can be renewed for the same price. The site also takes a small percentage of the profit from your item, so it's good to know all this and plan accordingly. However, it is a great website to get your product out there because Etsy is relatively popular, and there is real potential for success if you have the right products and a little elbow grease!

Thumbnail of user breed22
Texas
1 review
2 helpful votes
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November 12th, 2019

My account with Etsy got deactivated and I called to ask why. The customer service agents I talked to over the next 2-3 weeks kept insisting that I received an e-mail (I didn't) and they don't know and all they could do was submit another ticket to the department who is in charge of accounts. I waited about 3 weeks before calling customer service again and today I asked for a supervisor, and the agent put me on hold, then came back and told me our business dealings are over and to quit calling them. He then hung up on me. I still haven't received any sort of reason as to why my account was banned. Deactivated. This is TERRIBLE customer service.

Thumbnail of user alexandrac6
Georgia
9 reviews
40 helpful votes
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October 20th, 2014

Yes, this site can be aggravating, but overall I've had a pretty good experience. It is sometimes hard to get in touch with the seller and about 90% of the time the product is later than what the advertised shipping speed said but these items are pretty much all handmade... give them some time. I've also never had any problems with being ripped off or scammed.

Thumbnail of user rodrigod5
Florida
83 reviews
174 helpful votes
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June 17th, 2022
Verified purchase

I bought several smaller items from Etsy from various sellers. I didn't have any issues. All of my items I ordered are as described and arrived more or less around the expected delivery date. However, I always check if a seller has a good track record and decent reviews. My favorite purchase from Etsy is a plant, Alocasia Reginula Black Velvet, that bloomed right after a month. To sum it up: I'm happy with Etsy.

Products used:
Alocasia Reginula Black Velvet, neon lights, wooden toy for kids, pullover, socks

Service
Value
Shipping
Quality
Thumbnail of user sammig
Michigan
1 review
3 helpful votes
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October 26th, 2014

I believe Etsy isn't all that bad, like others are seemingly saying. I knew that what I ordered was not handmade but it was to beautiful to pass up. I bought a prom dress. Though I was under the impression it was going to be in sooner rather than later like the time management said, I talked to the seller. She was more than happy to help me get it on express shipping. Not all sellers are bad, guys.

Thumbnail of user mikeh1290
Maryland
1 review
21 helpful votes
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May 16th, 2020

I purchased 2 different fabrics from a merchant selling on Etsy's site, in March. Unfortunately the products have not been delivered yet (as of May 16). The merchant has been contacted multiple times about it. But their general response has been: We can't take responsibility for delivery! They keep repeating that nonsense every time. I finally opened a case directly with Etsy 8 days ago. No response as of yet. On Amazon, if you have an issue with a product or a seller, you can easily contact Amazon and they take action very quickly to resolve the problem. On Etsy, it is next to impossible to contact them in order to have a dialogue. Their Help Center directs the buyer to different pre-written articles, but not an Etsy representative. There is no "Contact Us" button you can go to. My experience has been very frustrating with Etsy & that seller. This is the last time I buy anything on Esty. I am done.

Thumbnail of user traceel
California
15 reviews
35 helpful votes
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September 27th, 2017

It seems about 30% of the time when I buy on Etsy the items don't ever arrive. I get charged and sometimes I get charged like $50.00 to ship very light items, but then they never come.
Etsy doesn't back you up like Amazon. They make you wait a week AFTER your item is late before they'll even open a case.

I ordered--most recently--sparkelers and rose satchels for my daughter's wedding next week. I'm out $600.00 on these 2 items--neither have arrived--and Etsy's policy is that I should wait until the wedding is over before they will even look in to it.

NO MORE ETSY for me. Amazon takes care of their buyers.

Thumbnail of user douglasr8
Washington
26 reviews
74 helpful votes
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December 19th, 2019

I ordered two items for Christmas gifts. Unknown to me they are shipped from independent vendors. When neither showed up, I tried to contact Etsy. Their site only allows you to go after the vendors. I bought from Etsy, not the vendors. (One vendor say they'll reship, but probably not till next year, the other vendor says let them know on the 23rd if it not here.)
Obviously this is a sham mini-Amazon, but without the quality service.
Never again will I risk using this poorly managed outfit.

Thumbnail of user jillm17
Massachusetts
5 reviews
12 helpful votes
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March 7th, 2014

I had heard alot about this site and needed a unique gift for a friend so I decided to visit and see what all the fuss was about. It's a given that they have very unique gifts and other items that you may have a hard time finding elsewhere, but unfortunately after I placed an order from a company it turns out was overseas, I waited over a month and the item never came. I tried getting tracking information several times but they were unable to provide me with any. They did handle the credit back to my Paypal account accordingly once I reported I had not received the item but I have to say it was a disappointing experience.

Thumbnail of user lisam2624
New Hampshire
1 review
6 helpful votes
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January 23rd, 2021

Good luck if you need customer service at Etsy. No phone or chat. They do NOT answer emails. I got stiffed by a seller and they did not help. Had to dispute the charge with my credit card company and Etsy won't even rest to them.

Tip for consumers:
It is impossible to contact Etsy

Products used:
Was trying to order crafting materials.

Service
Returns
Thumbnail of user edb490
Illinois
0 reviews
5 helpful votes
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January 11th, 2022

My wife surfs Etsy and was upset with the listings of dirty ladies underwear for sale. A lot of them. Often guaranteed to have been worn 24 hrs and packed sealed to preserve aroma.
These are only sex paraphernalia not arts and crafts. Shame on Etsy.

Thumbnail of user omaraq
Massachusetts
3 reviews
2 helpful votes
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January 18th, 2022

I'd give them no stars and when I tell you I made 4 pages all in which I was charged for and they suspended them. Didn't violate the terms or post inappropriately. I've contacted them several times with no response. At least refund my money if you aren't going to keep my page up. These people are thieves

Tip for consumers:
Don’t use Etsy absolutely worst experience. For the sellers and buyers

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jordanr162
Connecticut
10 reviews
44 helpful votes
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July 25th, 2020

I love supporting people who create their own stuff. I've bought a lot of things off Etsy, from notebooks to plushies to face masks. I have never been disappointed with anything I've purchased. Where else could I go to get car window decals to show off my nerd pride? This has become my go-to website for fun gifts that are more customized for my friends.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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