Etsy

Order placed 4/5, when not received as expected I went to my "order details" to contact seller I find that the seller was no longer on Etsy & I was unable to contact them. I filed for a refund with Paypal & with Etsy. Etsy's response was essentially that they would do nothing since I had filed a claim with Paypal. Viewing other reviews re: Etsy's buyer refund protection, they are useless regardless the reason. As soon as this is resolved I will cancel my account & never order from an Etsy seller again. Unfortunate as their sellers have many unique items.

Paid $105.47 a year ago for Kantha quilts from this seller. Never received order. Two months of correspondence with "Java Devi" at LaressaGifts yielded series of lame excuses (e.g., it's a FedEx problem, a festival holiday, mother in hospital, etc.). No package or refund.

Trying to file complaint on ETSY site, both then and now, led to automatic electronic responses, round robins, and dead ends. It also directed me to PayPal, which responded with irrelevant robot statements.

In fairness, I have been satisfied with most ETSY purchases. However, I will not be using the site again, having discovered this lack of customer service in case of fraud.

Website is difficult to navigate, and very fragmented in approach. The sellers are all individual, which can be confusing. The checkout function can vary by seller. This checkout function is where my real problem surfaced. I had multiple items from multiple sellers in my "cart". At checkout, I completed all shipping & payment information for my items. However, one of the sellers was a "Paypal only" seller. So, I was redirected to Paypal to complete my payment. The seller then erroneously decided to ship to an old address on my Paypal account instead of the shipping info that I entered. The seller accepted no blame, and etsy.com left me out in the cold when I asked for help. So, it's definitely a "buyer beware" website. There is no buyer protection available.

I'm a seller of my own handmade jewelry on Etsy. The problem is that there are so many shops now that they claim their merchandise is Handcrafted but, if you Google some of those items you will find them on Ebay for chipper than Etsy and the worst thing is that they are mass produce in China. It's very disappointing to see that Etsy is just looking to make a buck and don't care about all hard working people.

Ripped off for $200 item on Etsy. I also paid for insurance, and shipping. Seller shipped broken item and would not pay me back the refund they received from the post office. I reported this to Etsy, I had photos I sent to the seller of the damaged item I received and long history of Etsy conversations asking for my money back. Etsy's response? The seller has to rip off more than one person for them to act. See direct quote from
Etsy Trust and Safety:

"You can rest assured that sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from our marketplace."

Pretty amazing that a business will not act unless they rip off more than one person. "Rest assured".

I love the idea that this site is giving small businesses (mainly artists) a venue to sell their art. I had a very good experience with my first purchase (a magnet board) and would try it again. Although, I bet your experience would vary based on the artist that you purchase from.

Please read my seller review. I have sadly been a seller on Etsy since 2012. They have taken over $4000 in seller fees and continue to bill me for a closed shop. They have something called "Direct Checkout". This is where a buyer will pay me and Etsy holds the money for 5 working days. This is an escrow company that just makes money on our money. There is an 877 number to call that rang for over 17 minutes. No live chat, no actual human answering phones. Stay away!

If your account is suspended or you have an item removed, Etsy is not singling you out. Someone has reported you! And it's usually another seller that is selling the same product, and trying to kick you off the block. Etsy has millions of sellers, so they are not picking on you! They probably don't even know you exist! And Etsy knows this, but they don't care! I mean they don't even bother to answer your emails. The best thing to do is, if you already have an account, open up another one for backup, so if you get suspended, you can just move your ads over & keep on selling... Because sellers are vicious! And will report you, especially if you're selling same things they are at a cheap price! They want you gone! So they can be only seller selling that product.

I bought this vintage leather purse from Handmade greats and got it 2 days ago. Even though it is used, it looks brand new. No damage anywhere, metal zippers and several sections. It really is the most beautiful purse I've ever owned and I love it!

I used Etsy shop for 2 month. Finally made my first sale. Suddenly with out any reasonable explanation my account was terminated. I tried to provide evidence that my shop is legit.
West. That how he call himself wrote me that they have right to terminate account for any reason and with out explanation.
Mean while I lost money and time setting up shop, marketing etc.
Very disappointing experience

As a seller on Etsy, I really worked hard, and did my best to make my business successful on Etsy, I always got 5 stars from my customers. Now they closed my shop presuming that I sell commercial items. The items I sell are not commercial at all, they may look like other commercial items but quality are much different. Etsy use some tricks to close successful shops. I feel sorry for the way Etsy deal with their sellers.

Ordered a tee shirt for my grandson on Nov 21 from Trustworthy Tees through Etsy. Sight said tee was in stock and turn around time was 5-10 business days. Etsy billed my credit card Nov 23 but didn't respond to any email until I said I was going to contest the charge. Trustworthy Tees has not responded to anything. Xmas is over and so is my patience. Disputed the charge today and they can keep the shirt.

etsy.com is awesome i got a truely unique purse from one of their vendors from somewhere outta the u. S, when i first learned this i was a little apprehensive, but my money/ information was safe, i payed via paypal and the vendor was so helpful with answering all of my questions. Good experience with them overall.

I buy things there all the time, so far it has been good. Only once did I not have a good exchange with someone who took money and I never heard from him again. But it was only a small amount so I will chalk that one up to learning a lesson. But other wise good site.

I've purchased a few things from Etsy over the years. As another reviewer noted - lately the items for sale are crap, wav over priced and with insanely expensive shipping. It was a pretty good site a few years back but not now.

I have been selling on Etsy for over a year now and have found it to be a great market place for selling handcrafted Items. As a seller Etsy is what you make of it, if you offer good customer service with a quality in demand product you will be successful.
As a buyer you must be smart about who you purchase from just like you do with any other market place. Check reviews, read policies and contact the seller with questions before your purchase and you'll probably have a good experience as well as a unique product not to be found anywhere else.

So pleased with my purchase from Emily at Etsy. The quality of the fabric is superb and her attention to detail was perfect.
Thankyou Emily for your messages and thoughtfulness throughout the transaction... I will definitely shop with you in the future...

I am a frequent buyer on Etsy, and also a seller. Much of what is shared in the way of reviews here and on other such review sites is the result of an organized group of disgruntled sellers who shout they are leaving to Zibbet if Etsy doesn't make changes. Of course, they go to Zibbet where it is 'friendly', and then realize they are making no sales. Then they bash Zibbet, and return to Etsy. It's all just a bit ridiculous.

I ordered seed through Etsy -- I've been messaging the vendor Seeds by Cheryl that my order was never shipped and I would like a refund - never heard back from them. I started to messaged Etsy for help in getting a refund, but receive a run around from them on this. It's been two months still no seeds or refund. I'll never use Etsy again!

While searching for a lot of things online that I want, Etsy comes up as a suggestion on Google Shopping. I know several people that sell on Etsy, but I never have, so I can't speak for that aspect which is why I gave this review 4 stars instead of 5. However, every time I've bought from a seller on Etsy I've gotten the quality and promised item. I've never had a problem. In fact, once I wanted to change a personalized product after purchase and the seller was nice enough to correct the order right away and fix what I had done wrong in the description. Everyone I've bought from has been very nice and gives the quality they promise!

The Etsy website has a very comprehensive cache of custom products available for purchase. I was able to find perfect custom invitations for my son's first birthday that will stand out from the rest, for sure! My transaction was completed easily and my order was sent to me the next day. I will definitely be shopping via Etsy.com again.

My daughter's store was shut down for no good reason. She has followed guidelines and knows how to give good customer service. This store is her only livelihood and no one at etsy will respond to her emails and there is no phone number. I believe from all of the complaints I have heart that etsy is making money off these sellers then yanking the stores and that is that. It's pretty shady. I think all the sellers who have had this problem with etsy should get together and sue them for a class action suit. I have advised my daughter to contact a lawyer. She is upset as she has orders still to fill and has no way to contact her buyers. This is ridiculous. And word of mouth is the best advertisement, I have nothing good to say about etsy.

I've had a few successful purchases on Etsy... but, and it's a big BUT... when I had a real problem, a $266 purchase that was basically unusable due to the product failing (it was 3 silicone molds), the seller just blamed it on me (what?) and when I opened a dispute, Etsy just took the sellers word that it was me that had damaged the product! (By the way, the seller is Resin Sun... so don't ever buy anything from her) They took less then 1/2 hour to make that decision, even though I sent pictures and even offered to send a video of how the product was failing. So, don't expect to ever get your money back if a sale goes sideways... it's truly just gambling that you'll have a good experience and not get ripped off.