• Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 716th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    362
  • Value
    334
  • Shipping
    296
  • Returns
    251
  • Quality
    302

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

Reviews (1,555)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user angiep21
Oregon
5 reviews
41 helpful votes
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September 22nd, 2016

Etsy allows big sellers to break the rules. I've reported many shops that claim handmade when items are not handmade. I've included links to the exact items to Etsy and shops aren't being shut down. These sellers are also using the stock photos of where they purchased their items.
Some of these shops have over 3000 sales, which explains why Etsy hasn't shut them down!
Those "leather" wrap bracelets you see all over Etsy, I bet 1 out of 100 shops actually handcraft them. Otherwise, you can purchase them from China for as low as 99 cents each and they aren't even worth that. I had someone send one as a gift to me a couple years back and it was a piece of crap!

Thumbnail of user dougt88
Texas
2 reviews
0 helpful votes
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December 4th, 2019

I really enjoy the website as a buyer. I tried to help my mom set up shop there, and it wasn't so easy for sellers. It was easier to just set up her own website. I tend to find shops I like there more through youtube than by actually searching Etsy itself.

Thumbnail of user marys225
Texas
1 review
4 helpful votes
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September 14th, 2015

The etsy store "FromAppalacia" has a terrible seller named Jen who lacks any common curtesy and will not make any attempt to fix her mistakes. She was creating wine charms with personalized gift tags for a wedding shower that I was hosting and they came in after the wedding shower took place. She then dropped all communication until I opened up a claim and then she was extremely rude and refused to refund my money, even with me offering to ship the charms back to her. Do not buy from this etsy store. Save yourself the trouble.

Thumbnail of user judym108
Oklahoma
11 reviews
5 helpful votes
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April 5th, 2017

I am a big fan of Etsy! They offer a huge variety of products. All of the items I have ordered from Etsy have outstanding. Everything was just as advertised and everything has been excellent! I am planning several other orders very soon!

Thumbnail of user lic53
Belgium
1 review
7 helpful votes
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August 5th, 2017

Etsy deactivated my new opened shop(just 1 day) with no explanation at all, after my unstopping trying and they gave me a ridiculous reply which nothing is true. They so called that being transparent and honest but to look what they did to me. After I provided all the id card and bank information, uploading some items which are exactly respect their selling policy, and they just simply shut down my shop. Ridiculous, rude after all.

Thumbnail of user christinam144
Christina M.
California
1 review
5 helpful votes
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December 16th, 2017

Hi! I attempted to create an account, but then received a message that you were unable to send a confirmation email to me and to call Etsy Support. Problem is, there is no way to contact Etsy support. Can someone please help me?

Thumbnail of user norahs2
Serbia
1 review
14 helpful votes
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April 8th, 2019

The person below does not even identify by its name and is not brave to upload its own picture, and yet, he/she dares to refute scam victims! Certainly one of these Etsy scammers afraid of truth!

It is obvious that Etsy itself does NOT sell anything but it is a scam site created by thieves for thieves! Once you get scammed, Etsy will send an auto-response telling you that it is up to scammer whether your stolen money will be returned or not. If you appreciate such kind of bizarre fraud - go ahead! If not, then you know what to do!

Thumbnail of user bernardinav
Netherlands
1 review
5 helpful votes
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August 23rd, 2014

I ordered a ring from the Kristinelily shop on Etsy. After paying massive import taxes (would have been nice to know when ordering), turns out she sent a much smaller size, I sent a photo with a ring I already owned to show it. No problem, I could send it back and would be reimbursed (not for taxes and shipping costs, but at least the ring). I was strung along and told to wait. When I eventually reported to Etsy, what do you know, my "case eligibility" had expired and much as they would like to, they can't do a thing. O yes, also I somehow can't post a review.
I've payed €80, which amounts to $ 105, and have nothing to show for it. They think the Dutch Postal Service are to blame and I should file a claim with them. Well they sent it all right, so I wouldn't recommend doing bussiness with either Etsy or the Kristinelily shop.

Tip for consumers:
Don't do it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rynamoz
GB
1 review
0 helpful votes
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May 23rd, 2023

Awful support from the customer service team they cannot assist with not receiving an SMS code to login when I want to leave a review for something I was scanned for. It's like they want to assist the scammers.

Tip for consumers:
Avoid at all costs if your buying something.

Products used:
None they was awful

Service
Value
Shipping
Returns
Quality
Thumbnail of user msp10
Florida
9 reviews
18 helpful votes
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May 27th, 2017

I've only order once from Etsy! And the owner I've order from, had great reviews from other buyers. I've order a body brush/face brush from the owner, and which wasn't pricey at all! Both items came quickly and my items look like her displays. She also gave me a card to contact her with any issues, and a free sample of lavender shea butter! Oh it had such an lovely smell, couldn't do much with the sample, lol. I was able to use it on both elbows that's about it, but I'm planning to buy more from this seller soon. Never had any problems and I hope it stays that way, with any seller I'll purchase from in the near future! If not I'm coming to update my review, about my bad experience.

Thumbnail of user jasona429
Canada
1 review
11 helpful votes
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July 8th, 2020

Etsy is horrible! Both for buyers and sellers! Etsy charge almost 20% from Sellers. And so many hidden fee! It's hard for any sellers to make the money in Etsy! And no protection and customer services! There is no phone number, no address, no E-mail! Go Amazon or somewhere else. Etsy is the worst! Beware everyone!

Thumbnail of user janb47
Illinois
5 reviews
11 helpful votes
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August 13th, 2015

I buy and sell on several sites and this is the worst transaction I have ever experienced. Etsy shop BestSellerSupplies took my money for an item I purchased and then the next day sent me an email that read the shop is on vacation. To make a long story short, I never received the item, never got a refund, shop owner won't communicate, sends me automated "on vacation" emails. Etsy is of no help, and pulled the "review" block so I won't leave a negative review. I have filed a claim with Paypal, but as for Etsy... JOKE!

Thumbnail of user tperdur62
West Virginia
1 review
1 helpful vote
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May 9th, 2023

I made 2 orders one for $67.05 & one for $19.08 i have bank statment showing paid to Etsy they say they dont have my payment and refuse a refund, i am never going to make a mistake with this company again they have no way to contact them by phone, that is a red flag for a scam company, sure some people get their orders, but what about the random ones like me who get totaly burned?

Thumbnail of user ajd15
California
2 reviews
7 helpful votes
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February 7th, 2017

I ordered a product through Etsy that was damaged in shipment, so I opened a dispute case and engaged with the seller to obtain a refund for the cost of repair. The seller finally sent me the refund but Etsy was no help, closing the case on me twice. The final straw was telling me that they would accept disputes about the product but not any shipping issues. This is a business that depends on shipping!

Thumbnail of user liliiak
New York
1 review
5 helpful votes
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July 1st, 2017

I just recently ordered from that horrible company bag. The bag is missing and they just looks like trying to assist me, but not really. Big time liers, dishonest people I dont know they running the business. Never ever order anything from them, even if u think anything happen to your order. Dont become the victim of their scam products. There is not phone number who to contact, the phone number provided is not accepting incoming calls, there is no alive person to talk with. Sellers never call u back even u leave phone number name and described the issue. Be smart and never deal with that company. SUCKS... Their sellers writing long boring stories and a lot of unnecessary information and pretending they help u. Who needs sorry? When the item u ordered is missing and they in their turn sending the items cheapest way instead to make sign for item, Now both headache for them and me. Again I care less about their unfavorable business, I care for myself and other consumers...

Thumbnail of user job262
Mississippi
1 review
14 helpful votes
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April 24th, 2018

So disappointed, thought I found another place to shop but EBAY and Amazon have no competition here. Cheap junk seller and ETSY does not honor their promise to refund if not "as described". Won't be back.

Thumbnail of user barbaram69
California
1 review
1 helpful vote
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June 1st, 2015

I recently bought a fit bit bracelet from Etsy. After less than a week the black pearls are already starting to peel and it's very very hard to insert the fit bit into the bracelet. I think I actually damaged my fit bit in trying to do it. Will not buy another one.

Thumbnail of user sarahr34
GB
1 review
1 helpful vote
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January 12th, 2014

What a pile of rubbish! I brought a ring of etsy last month and when it arrived I was asked to pay £20 uk customs charge. In the online description the seller lists the item as being able to ship to the uk at no extra charge. When I challenged the seller she was nothing but rude and instead that this was my charge to pay. When I contacted Royal Mail they told me that it was the sellers responsibilities to pay this because they should of paid it in the first place. I requested the item was returned to her as it only cost £10 in the first place. She is now refusing to give me any form of refund after having it returned. It still of nothing but con artists who want to scam you out of your money.

Thumbnail of user paulh2698
Vermont
1 review
1 helpful vote
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July 12th, 2022

People should know you can only post a photo with a review of it's 5 stars. Therefore the photos you see are not always accurate to what you may receive. If Etsy is legit. Why not let anyone post a photo of what they receive?

Thumbnail of user amyw41
Texas
1 review
2 helpful votes
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October 11th, 2013

Store name: Pinataville.

This lady is a scam artist. She doesn't meet her ship deadlines, then when buyers leave her negative reviews on Etsy, she has them removed. She lies to customers - period. Do not buy a pinata from this woman, no matter what she promises.

Thumbnail of user melissab209
Missouri
3 reviews
0 helpful votes
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February 12th, 2018

Etsy is a great place to look for unique items that you cant find anywhere else, including customs and commissions. You will also find many vintage items and craft supplies as well. You can list your creations here for sale. It is a very user friendly interface. I have used both the website and the apps. I prefer the website itself. The seller app had a bug at the time I was trying to use it that caused a random picture to become the main item picture out of the photo group to upload. Then it wouldnt let me delete the photos without cancelling the post. There has been an update to the app since my last listing, so Im unsure at this time if that has been a corrected issue or not. Dont let that discourage you though. It is still a great app to use. You can track the traffic that visits your shop and your listings as well as how they came to your shop, ei. Facebook, web address, direct link, Instagram, etc.

Thumbnail of user lindap22
Arkansas
3 reviews
4 helpful votes
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April 7th, 2012

I have been looking for authentic Native American beaded barrettes. I was fortunate to have found three in the last month. The work by the artists were to perfection. They packaging was superb and like getting a birthday present in the mail. One was even wrapped with a ribbon and a little crocheted doily on it. Packaged with care as the beadwork and quills are delicate. I highly recommend ETSY! I have also purchased miniature tea sets from them and again each little piece was packaged individually and arrived in perfect shapy.

Thumbnail of user callal2
GB
4 reviews
94 helpful votes
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July 29th, 2019

I have bought from several sellers on Etsy, and each transaction has been perfect and ended with me having something which I could not have bought anywhere else. Several times I have bought handmade items from small businesses and each time found the seller to be keen to provide the perfect item, even when I have asked if small changes can be made for me. I have found Etsy to have the choice and convenience of online shopping, but with the personal touch of shopping locally.

Thumbnail of user nascarmoms
Massachusetts
12 reviews
41 helpful votes
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July 31st, 2012

Etsy is a website where you can browse and buy mostly handmade and vintage items from various shops. I love this website and can get quite lost looking at all the very unique and amazing items for sale. If you're looking for one piece of jewelery or decor that is unique and not everyone has then this is the place for you. The only issue I've ever had with Etsy is that I had to self-ban myself from going on their website because I spend too much money. Etsy does accept Paypal (or at least all the vendors I've purchased from) and I do recommend you pay through paypal, because similarly to Ebay, I'm sure there are dishonest vendors on Etsy as well, however I have never run into it. Ll in all, I think it's a great website, although quite addicting and if you're like me you may have to lock up your wallet somewhere.

Thumbnail of user pamelag168
Georgia
16 reviews
50 helpful votes
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June 18th, 2021

Etsy's website is easy to use, a lot of options to chose from, and something for everyone. I've only shopped for house plants, which was a disappointment. I've purchased from two sellers and the plants were beautiful. The problem is that they weren't rooted good, just cuttings. After following their directions with repotting, they started yellowing and eventually died. Money wasted, so I'm done with ordering plants from Etsy.
Even so, I'm still browsing for other items.

Tip for consumers:
The plants my look beautiful on top, but always check their root system. That is what's going to keep your plants healthy and thriving.

Products used:
House plants

Service
Value
Shipping
Returns
Quality

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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