• Etsy

Etsy

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Overview

Etsy has a rating of 1.8 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 716th among Marketplace sites.

Is Etsy legit?

Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.

  • Service
    362
  • Value
    334
  • Shipping
    296
  • Returns
    251
  • Quality
    302

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.6%
Positive
7
Neutral
2
Negative
39
209
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How would you rate Etsy?
Top Positive Review

“HELP”

Gicu M.
6/22/24

📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity

Top Critical Review

“If you're thinking about opening a shop on Etsy, don't even bother!”

Lione C.
10/4/24

I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.

Reviews (1,555)

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Reviews that mention popular keywords

phone number (49) credit card (68) customer service (264) shop owner (42) post office (19)
Thumbnail of user jayj35
New York
3 reviews
17 helpful votes
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December 15th, 2014

Believe it or not if you thought ebay has alot of fake / counterfeit merchandise than stay off of est.com. Just do a search of "cc" brooch, pin, ribbon, bracelet, earrings, even REPLICA and you will see tons of counterfeit Chanel merchandise. I have tried reported these counterfeit items through the "report item" button on etsy and even writing to etsy's supposed marketing integrity department but etsy REFUSES to remove any counterfeit merchandise on their site. Since the sale of counterfeit merchandise is illegal and etsy REFUSES to remove these items, etsy should be held culpable. Shame on you etsy.com

Thumbnail of user jasont1612
GB
1 review
1 helpful vote
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April 16th, 2023

I had a really unpleasant time trying to buy some art on the Esty site and I would go so far as to say it is my worst ever experience as a customer on the internet. Two of my bank cards were blocked by Esty dispite having more than sufficient funds in both accounts. As a customer buying through Esty you are made to feel like a criminal. It took ages to sort this out and Esty customer service are not the slightest bit helpful. In fact the only way to contact them is to lodge an appeal with them which can take up to two weeks before they respond! The whole experience was a nightmare and very stressful. I have know several several companies with poor customer service and also many companies with very good customer service. Without a doubt Esty is the worst experience that I have had as a customer. I would never buy through them again.

Tip for consumers:
They are extremely poor on customer service and even contacting them is a nightmare.
If you buy using a credit card you are likely to get your card blocked for no reason and then have the hassle of ringing your bank to get it unblocked.

Service
Value
Thumbnail of user rafis3
GB
1 review
1 helpful vote
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June 25th, 2020

I bought something from 'Day of Blossom' via Etsy and I paid freight charges. Now I have received a bill from FedEx asking for an 'advancement fee'. I have no idea what this is and no mention was made of such a fee on Etsy's website.

Thumbnail of user mannyv8
Arizona
1 review
12 helpful votes
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August 29th, 2020

I have ordered a few times from this site without any issues. In early August i ordered three masks and I received an email notifying me that they had shipped. As of August 29, they have not arrived. There was no tracking number and when I tried to contact the seller, Malaki the owner of Utahmaskco, i got an error message that I couldn't contact the seller. I tried to search the site for options to file a inquiry into the order, but I couldn't find any options. I did select chat and spent over ten minutes waiting for some kind of response.

Like i say, its a good site, if it works. If it doesn't, you might be on your own and accept that you may have been taken advantage of. At least that is what I feel now. Maybe if it shows up, i will update this review. Either way, I feel like Etsy isn't concerned with customer concerns, not like Ebay or Amazon, to a point.

Thumbnail of user tomt1060
Canada
1 review
0 helpful votes
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December 14th, 2022

Etsy Staff: forwarding same book of rules of Etsy for simple questions.
Etsy offsite advertisement: it is cheating with people because they don't show tracking if clicks on items advertised.
Etsy add: Out of 100$ Etsy get 80$ and you get only 20$. They excuse that they have no control on advertisement and sell.
I will suggest sell only cheap items of few dollars otherwise on Etsy without advertisement you will be in lost for sure. Divide the amount you want for sell price with 0.75 then list without any advertisement, if it will sell you will earn something because almost 25% will go to Etsy. If you do advertisement then divide it by 0.25 then list because Etsy will get 75% and you will get only 25 percent. Not kidding. This is my experience.

Tip for consumers:
Nothing

Products used:
Nothing

Service
Value
Shipping
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Quality
Thumbnail of user nanm6
New York
2 reviews
16 helpful votes
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March 19th, 2019

Etsy now takes 23% from 100% of my sales
I'm closing my store now, after 12 years.
Etsy silently poached my store and when it hit the $10,000 mark they began offloading the extra 12% from Every Stinkin' sale. It's illegal and they will pay.

Thumbnail of user laurak1
Minnesota
1 review
22 helpful votes
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November 30th, 2010

I recently used ETSY for the first time. I received very poor customer service from a seller and canceled the order. She was angry after I posted a negative comment that stated_ "poor customer service, canceled order: She responded with an extremely hostile public comment that included divulging my personal name - supposedly against ETSY feedback policy. I jut looked again on the site today and noted that my negative feedback comment was deleted! Now I know why all the sellers receive 100% positive customer ratings. I would never use this site again.

Thumbnail of user jenniferb24
Thailand
2 reviews
2 helpful votes
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July 8th, 2012

This site needs more restrictions. I bought clothing off Thaisaket several months back, they lied about shipping from the USA, I needed the clothing for a gift. I left a negative, The shop owner was rude and threatening about me taking it back. They accused me of not liking Asians. Etsy didn't seem to care after I complained to them. They said I had to work it out with the seller. I also ordered earrings, they were shipped from the same Thai address, I thought I was ordering from a different company, FakeGaugeOrganics, they fell apart in a few days. They wanted me to pay shipping to send me a replacement. Apparently, these people don't make anything, I found them on etsycallout several times. Their feedbacks indicate poor service and cheap merchandise. I have had ok buying experiences on Ebay, but etsy has been the worst. I quit buying there. It is supposed to be a site for artists, but I don't think so. Same stuff on Ebay.

Thumbnail of user anneb23
Maryland
1 review
6 helpful votes
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September 13th, 2014

Purchased a t-shirt from Michelle from The Little Joy Shop on August 4. Never received it. Learned on September 2 that the seller canceled the order because the shirt was no onger available. Seller has yet to refund my money via PayPal. Seller does not respond to my emails. Just escalated tus issue to a claim with PayPal. Still can't figure out why the shirt is no longer available? Custom embroidering machine break? White t-shirts (toddler size) no longer available? This experience has been more like the Little Shop of Horrors than of joy.

Tip for consumers:
Beware. Seller did not send the item I ordered but still charged me for it. Still waiting for refund.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisah61
GB
1 review
1 helpful vote
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December 3rd, 2013

I paid for an item in the 7th November it was dispatched on the 21st and still not received it. I have sent various emails to them and they have ignored my messages. This present was for my daughters birthday.

Thumbnail of user joya9
Indiana
1 review
2 helpful votes
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March 17th, 2014

I have had refund problems with two vendors. Etsy has not helped me in the least. They have either been evasive or not responded to my requests. I will quit shopping on Etsy I'll stick with Ebay.
Don't shop with Vintagehatsupplies or CoutureRadio.

Thumbnail of user louisac15
New Jersey
12 reviews
51 helpful votes
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August 28th, 2020

I use to love Etsy I found the products unique recently there are many things for sale that you'd find on Amazon!

And on another not this whole defunding the police, having discrimination policies like picking black businesses to showcase it should be whatever products are unique etc should be showcased! I also sat and wondered why would a major company like Etsy that people look upto support defunding the police and then it came to me if there are no police neighborhoods will become empty, high street won't be safe, no one will go out and who benefits from that websites like Etsy!

Thumbnail of user franw4
New Jersey
1 review
0 helpful votes
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March 16th, 2015

I recently purchased some leather goods from Lockaloos Leather and I love each one. I purchased the I pad cover, key fob and mouse pad and they are so pretty. All the pieces I purchased are so well made, so soft and smell so good. I give this craftsman a 5 stars rating! I will surely purchase more items from Lockaloos Leather in the near future. Thank you!

Tip for consumers:
You won't be disappointed! You can not beat the shipping charge, I've never seen it so low on any other site! It shipped out in less than 5 days and was the easiest site I've ever used to order anything on line!!! 100 per cent pleased all the way around!!

Service
Value
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Thumbnail of user nk57
District of Columbia
1 review
11 helpful votes
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July 4th, 2016

Hi,
I Open a shop on Etsy and sold 81 items in one Month and suddenly they shut down my shop without any further Notice or email. The Etsy Marketplace Integrity is sucks, I have more then 1800 listings live and paid them $ 360 as a listing fee. No response from Etsy.

I Think The Owner or Founder of Etsy feeding Their Children's from My money.

"Shame on you Etsy "

Thumbnail of user johnad
Massachusetts
1 review
2 helpful votes
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October 3rd, 2013

As a former seller on etsy, I am vehemently protesting their corporate decision to allow mass manufacturers on the site. Unbelievably, they have decided to change the definition of "independent handmade" to include items designed and put together in a far-away factory that has not been vetted for child labor/sweatshop conditions. There are other sites that support independent artisans and have some ethics -- BOYCOTT ETSY.

Thumbnail of user bellam
Arkansas
11 reviews
47 helpful votes
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November 21st, 2010

I ordered some items from a seller with a store on this free site for people selling crafts. The store name is Willow Zen and it is on etsy.com. I paid for my order with Paypal and never got the items I purchased. I contacted the seller and she said that she sent the items, but had no proof that she actually sent them. I told her that I never got the items and she refused to assist me at all. I had to file a dispute with Paypal and I am still waiting to be refunded the money totaling $188. I heard good things about etsy.com, so I'm sure that there are good, honest sellers on there, but I was ripped off. At least Paypal has buyer protection when things like this occur. I'm not sure if I will attempt to order from etsy.com again. The seller had a good rating, so I did not expect for the seller to be fraudulent. Buyers be very careful when ordering from this site!

Thumbnail of user bryanj226
Michigan
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

Ordered shirt said 9 in stock. It was ordered on the 11th and marked shipped on the 12th. Still haven't recieved. This is the second and final time I will order. I'm guessing shirts weren't available they just say that and make them as you order. Shipping label is all that has been completed. Saying shipped is false. Label made immediately to look as if it shipped. When I called they blame usps for not updating.

Tip for consumers:
Expect that your shirt has to made that they aren't really any available like they say so shipping takes forever and when they say shipped all that's done is label made and will receive weeks later

Products used:
Shirt

Service
Value
Shipping
Quality
Thumbnail of user indrep1
Lithuania
1 review
5 helpful votes
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May 4th, 2019

I have not received my order, fallowed all the instructions (contacted the seller directly, waited a several days for the seller to respond, then contacted etsy customer service) and in the end was informed that the platform cant contact the seller and does not provide refunds.

So just keep your thingers crossed the seller is reliable!

Thumbnail of user minyb
Nebraska
1 review
8 helpful votes
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November 14th, 2014

I had a horrible experience with this company! I found an item I liked. It was what I was looking for and the price was great! It was only $10.00! When I received it in the mail, it didn't look anything like the picture or description! It said it was a Creamy color, but it was actually a sandy brown color! I contacted the seller to tell her about the issue and she said she would give me a full refund except for shipping. Normally that would be no problem, but then I had to pay the same shipping to return it. So I ended up paying $12.00 for a $10.00 item! This is rediculous! I will never use this company again and will tell everyone not to ever go through them!

Thumbnail of user steves129
Illinois
1 review
1 helpful vote
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August 22nd, 2014

Thiis whole site is garbage. The majority of stuff is made by wanna be hippy manufactures that claim Chinese made garbage as their own. As well the site is run like a joke. Stay away from this horrible market place... IT IS A JOKE!

Tip for consumers:
Use Amazon, with exception of a couple of companies everything trash

Service
Value
Shipping
Returns
Quality
Thumbnail of user cameliam18
France
1 review
0 helpful votes
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April 21st, 2023

Actualy they stole my money! I payed for a watch and I havent received nor the whatch, nor the my money. After a month when I asked them where is my object they explained me that its not their problem, the courier company lost my watch and they will look for my object! Its 2 months since, but I wont expect anymore, they are the thieves and I'll go to Police! Bad company!

Thumbnail of user triciav1
Spain
1 review
1 helpful vote
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June 16th, 2015

Etsy is now full of copyrighted products, including Banksy designs. Its full of mass produced ítems that sellers claim as their own hand made ítems. Also Etsy were supposed to have banned animal skulls and rabbits hearts livers paws etc the site is full of these ítems. Shame on you Etsy youve basically sold out.

Thumbnail of user henrieg
Ohio
6 reviews
0 helpful votes
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June 3rd, 2015

I recently purchased a dress from OriginatedDora. I must pass along how much I love the dress. The shipping time was impressive. I will most definitely be purchasing from this shop again. I did have email interaction with the shop owner and it was most helpful and pleasant. I HIGHLY recommend this shop.

Thumbnail of user joannes58
Massachusetts
1 review
1 helpful vote
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November 7th, 2016

On October 6,2016, I placed an order #*******046 for black flip flops. Sara Bokan immediately emailed asking when I needed the order. I gave her the date. On October 25,2016, I receive an email from Sara telling me the black flip flops were out of stock and would I accept white. I accepted the white because the wedding date was so close. When the flip flops arrived, they were stuffed into a carton. Half of the size labels had fallen off and I expected a much nicer presentation because of the pictures shown on the selling site. I am very disappointed.

Thumbnail of user kayj6
Colorado
1 review
2 helpful votes
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November 8th, 2013

CONSUMERS BEWARE! The last two purchases I've made on this site were never shipped. I spent so much time communicating with ETSY and Paypal just to get a refund. I'm still trying to get a refund for an item that was never shipped in which I paid for. I've decided this site isn't worth it. Consumers should not have to deal with poor service over and over again at this unprofessional and incompetent site.

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From the business

Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.

Company Representative

Thumbnail of user alisas27
Alisa S.
Typically does not respond to reviews

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