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Etsy has a rating of 1.8 stars from 1,555 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Etsy most frequently mention customer service, credit card, and phone number problems. Etsy ranks 717th among Marketplace sites.
Founded in 2005, Etsy is a legit online marketplace focused on homemade products from close to 2 million sellers. Each seller on Etsy is different, so always read their individual reviews and policies before making an order. Over 2,000 shoppers have reviewed Etsy and advise that since sellers are from all over the world, shipping may sometimes take a while. If you experience issues with a particular seller, Etsy has a customer support team to assist you.
This company does not typically respond to reviews
📢 Attention, Etsy Community and Support Team! My Etsy shop, NecklaceAura, was permanently banned right at the beginning of my journey with no explanation provided. To make matters worse, I was scammed as a seller on my very first day on the Etsy platform (Issue ID: #16571142). As a passionate and dedicated creator, I am deeply disappointed and seeking clarity on this decision. I kindly ask Etsy to review my case, unblock my store, and provide a transparent explanation. It is unfair to penalize a small business without a clear reason. My small business dream depends on it! #EtsyHelp #SupportSmallBusiness #NecklaceAura #EtsyCommunity
I tried setting one up, and it was instantly and permanently shut down by Etsy without so much as a hint of explanation. There weren't even any listings on the store—literally, all I did was create a profile picture. I appealed the closure, and guess what? Denied. No reason, no transparency, nothing. Now I can't sell or buy anything on my account, and if I try to set up a new one, that'll be blocked too. And to top it all off? Their denial of the appeal is permanent—no second chances, no reconsideration. Ridiculous.
People should realize that Etsy as a whole does not speak for the millions of small shops that sell there. Before you place your order you should check the shops reviews and send the seller a quick note to see their response time and business manner.
Quite frankly it's silly to peg Etsy as a whole as fraudulent when each shop is independent of Etsy. Just like eBay or Amazon, it is your responsibility to check out the credentials of a shop before you purchase. If you are unhappy with your purchase simply dispute it with your bank or credit card company if Etsy is not fast enough for you. It's just that simple.
Bought decorations ending up not like the picture. When I request return, seller asks me to compensate her shipping despite the fact that she provided FREE SHIPPING on the item. I contacted customer service, they won't refund me back cash either, they only provided website credit, trying to make me spend more. Unacceptable attitude! Disrespectful scammer seller and website!
Tip for consumers:
ETSY is SCAMMER WEBSITE! They only stand with sellers, NOT CUSTOMERS!
Products used:
Ebay
Etsy has everything and everything you could ever need. Their sellers are very polite, and get back to you as soon as you need them to. They have the greatest items for gifts, decor, outfits, absolutely EVERYTHING! :) I would recommend Etsy to anyone and everyone. There are so many original pieces of work out there to purchase, I can't believe that this website isn't more popular!
There were months spent setting up a store on Etsy, editing, creating, and improving the content of my shop, which ended up looking super. Just now, Etsy permanently suspended my account without warning or explanation. I will not be setting up another shop on Etsy or using it to purchase anything. I will also not recommend it to anyone—waste of time and money.
Products used:
Etsy Seller
I love this site. Everything I order is well made and looks amazing. I have ordered everything from handmade cards to clothes to coffee mugs to jewelry. I am kept up to date on the things I order and if I want to change something last minute I never have a problem. I also make a lot of custom orders that come out exactly the way I want. I can't get enough of this site and its vendors.
Terrible support for the seller. It's a disaster. Anyone can purchase something through a seller. State that it's not as described or broken. Retrun any piece of junk or even a n empty box. Request their money be refunded. Afetr tracking shows it's been delivered Etsy will refund the money
Tip for consumers:
Want tio defraud sellers? You can do it too. Buy $1000.00 item. Tell them it's defective and send them back an empty box with a tracking number. You'll get the merchandise and the money. Just what the crook did.
Products used:
Sold a vtg Becker Europa on Etsy that was one of a kind and unique in that it had 4 x 45 watts of power and internal bluetooth. It had been modified except for appedrance and fit And some crook decided he wanted the radio and his money back. Initially saying it was niot shipped. Tracking prooved that it had been. Etsy closed the case only to reopen it on the grounds that the radio was not as described. You'd think case closed means case closed. Etsy reopened the case and refunded the money because a return was shown. Of course a differant cheap radio was sent back to make it appear by tracking it had been returned. Inspected weighed photographed the uniqueness of this radio since no one else in the States sells anything like it with refernced parts as shown in the 2nd pictjure Etsy refused any acknowledgement of this and now charges my account for the monies refunded.
I bought a product for my son on this site, they charged my credit card for that. The seller issued tracking number. We tracked it but apparently the product was delivered to a completely different address. So we never received the product, opened case on it on which we never received refund either. This site is total fraud, never trust them or buy a from them. Customer support is total joke, tried to call and talk to manager, been hang up 3 times
Tip for consumers:
This site is complete fraud
Products used:
None as product was never received
I ordered a trifle bowl from MaggieBelles in April, included a pic with the order and requested the same. They sent n email stating that they did not what colors. I clarified that I wanted blue exactly like the picture on their website. My bank was debited in April. I still have not received the bowl. I asked for a refund last week and have had no response. It was a gift so I have already bought something else. First problem I have EVER had ordering online!
Ordered from 5 different shops and only 1 had no issues...
Aura Heels - product was perfect - no issues with shipping or anything.
The worst was KulturShop. She read my order wrong, misinformed me on where to return the item. I paid for return shipping twice. She tried every trick in the book to get out of giving me the refund. Thankfully eventually I did get the refund.
It's a bunch of bs dealing with most shops on etsy and it's unfortunate.
I bought a baby shower gift from this site, and never received it. My friend specifically picked it out, so I bought it. They took the money from my account, which I do have proof of this. It was promised to arrive on July 17 which was almost a month later, but it never arrived. I cannot get a hold of anyone to return my money, in which u can not get a hold of anyone. At this point someone else has hand made these items, and I must add their product looks alot better then the original. I have to call it a loss now and I'm out of pocket nearly $60.00. This is horrible business practices and I will never recommend or order from this site again.
Wonderful down home experience time after time. Etsy people are honest and from my experience professional and fast shipping. 5 stars on communication as well. I will never go to eBay again after finding Etsy
Etsy is a wonderful world of home-made products that yourself (and others) can buy or sell.
Imagine a crafty ebay... exactly!
It's safe to use (paypal), it lets you search by genre or by typing- but, you know, people will still overprice their items. Yet you can send them a message- most of them will let you haggle a little bit!
I ordered an iPhone 6+ case going on almost 2 weeks now, nothing so far. I check their order status, item was at the post office yesterday, today still no delivery! I don't care about the post office however I will NEVER order anything from Etsey again Bc you can't get through to them! Etsey takes Your & in a flash but if there is an issue you get lots of drop down menus that do nothing! Stick with EBay where they give a damn about their customers!
I don't really care much for the handcrafted jewelry-- but the woodworking is really good work. For anyone who is into carving and solid wood furniture they seem to have a nice selection. Rare these days for anyone to sell hand carved furniture with mass market Ikea everywhere destroying the market for wood carvers.
Stay away from ordering items of any kind, takes three weeks or more to get your items and the items don't look NOTHING like the pictures, the fabric is super cheap looking.and the sizes run very, very, small, sizes not near to being close to a true size. All of this is true especially if it us coming from China!
I got scammed by etsy! They took the money, the seller no longer exists and I cannot get a hold of them in any way. Etsy can't do much about it either since they are just a hosting site for the seller. It is unfortunate that people like that are able to register on this site and scam people like this. I am a poor college student and need every penny I can get. This was the worst online shopping experience I have ever had.
Tip for consumers:
Don't use it
I never thought that Etsy will have the worst customer support and policy. I ordered items through Etsy. The seller was not responding properly and items were not shipped at all. I contacted Etsy to resolve this issue and refund my money. I tried all possible means, chat, and calls. No one was able to resolve this issue. Sometimes Etsy call support disconnects my call whenever I question them. I feel Amazon and other sellers are much better than this worst Etsy. I am sure I won't use Etsy hereafter and my 90$ money is gone now. No one from Etsy is ready to help me. It's a total waste of time. I wish Etsy should go out of business.
I purchased approximately $6 in merchandise. With $6 in shipping. Should have been around $11 and some change. How dare they bill my PayPal account $29 for less than $5 in merchandise! I keep forgetting to check the reviews for these scumbag companies!
A long time ago, I used to buy many art supplies for my projects on a different page and it was hella expensive! One of my mom's friends recommended me etsy and I started with the travel books and that was it for me, the rest of my art supplies that I now buy from here are pretty good in large part and the quality is very durable.
Last Christmas my niece, who is med school, wanted an "anatomically correct" silver heart on a chain. I guess she knew these necklaces existed - I did not. I searched on line and discovered Etsy. I found her silver heart, ordered it pretty close to Christmas and received it in time to mail it to my niece. It was anatomically correct from my perspective: Q haha. She loved it and her classmates admire it. I recommend Etsy - they have many very creative gift options and respond quickly.
This website is hard to rate, as everything on it is handmade and very unique. That being said, I have ordered from them 3 times, trying to be fair. I have had 2 horrendous experiences and one uneventfully average time. The sellers for the most part are quick to ship, once I was VERY upset because an image of something I bought was radically different from what I received (color, size, weight etc) only to message the seller and NEVER getting any answer. I cannot trash the whole website I may have just had a couple bad experiences. I will still look around from time to time, might buy something else I like but for now, MEH
Tip for consumers:
Just be sure to read and REREAD everything posted about the item BEFORE you buy it, to avoid any mishaps.
I absolutely am in with them. Every single order I have had. I have never had an issue. The gifts smell so good. And the items I purchased' were wrapped so Beautiful and neat. I appreciate that so much! On time Delivery! What more can a Queen ask for. I am Definitely a big fan. And will continue to shop here I love! Love! Love them!
Etsy is one of the worst places to sell handmade goods.
Their policy is for Etsy business not for buyers or sellers. They care only about their fees!
No support, no service just huge fees and strict policy even if it's not your fault!
Do not use Etsy I've had a shop for 2 years they recently shut my shop down with orders. I'm not able to refund customers money because Etsy is holding funds and charging to refund customers. They do not support black businesses. I've had home made items constantly removed and the items weren't against the policy's, also they allow harassing from other shop owners. This makes my business outside of Etsy look bad because I am unable to refund or send items to address.
I will never again use ETSY for any purchase, too difficult to navigate and to contact anyone without going through multiple levels and links... Fool me once shame on you fool m twice shame on me. You're done! Dealing with order Your Etsy Purchase from ShakedownTshirts *******375). Enjoy unable to resolve now I am stuck with unwanted merchandise.
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Etsy is a marketplace for buying and selling crafts, handmade and vintage goods, as well as art and craft supplies. Etsy is a private company based in Brooklyn, New York and has raised more than $90 million as of May 2013.
