Euro Car Parts

When you order something or contact them about ordering they are great but then it all goes wrong. I ordered a tool box over 5 weeks ago and it cam so badly damaged that I couldn't use it. I tried to contact them and was on hold for more than 5 hours without getting to talk to some one. I kept trying and eventually spoke to some one and they arranged to have the box picked up and promised a refund. No refund, I have tried to contact them more than 15 times and been kept on hold over 5 hours some times. I am still waiting for the refund that I keep getting promised. This is the worst after sails service ever. I will never use them again.

ECPS Group to avoid at all cost. Found them in global online car spareparts portal, was told by a lady from Poland to deal direct with them for better deals, Big Mistake! Unreliable/ Dishonest/ Unethical sales tactics. Missing parts. Persistent denial on 2 orders wrong item delivered. Buy from Exotic Car Parts and Services ECPS Group AT YOUR OWN RISK! PAINFUL & EXPENSIVE LESSONS LEARNT!

Used euro car parts in wrexham for a cambelt kit for my van, only to get a phone call off the mechanic to say that the cambelt that is supposed to be brand new! Has been fitted and used on another vehicle before and he will not touch it. I now have to wait several days for another slot and miss out on work as this is my only means of travel.
Very very disappointing and obviously poor quality checks and customer service by euro car parts wouldn't recommend them to any not even in a rush as they just stitch you up no matter how simple it is. DONT USE THEM!

My wife purchased a battery for my car two weeks ago. The car cut out on me on the way to work three days ago. I had a professional mechanic check the car fully. The alternator is brand new and no fault at all. I return the battery back to euros and suprise surprise they won't exchange or give the money back. They put their cheap rubbish tester on it and said the battery is fine and they won't listen to a professional. The tall bad manners brunette thing behind the counter was rude in her manner very unhelpful no aim of helping. I had my mechanic on the phone and ask them to speak to him and they refused as their cheap tester was all they were interested in. This company is no good. This is not the first time I have had problems with them. They are quick to take your money but not helpful when things go wrong with their products. I will aim to take this further. People trust me you may have used them in the past and all may seem OK but wait till you have to return something that's faulty, you see the company for what they are. Sell cheap goods and refuse to help when the item is faulty.DO NOT USE EURO CAR PARTS. EVEN ONE OF THERE X MANGERS SAYS THE SAME. Untrustworthy company. 1 star is too much

Bought a battery about 2 years ago and the guys at the counter told me I don't need the receipt and all they need is my registration number for my years warranty. Went yesterday as the battery is dying already and been told sorry we can't do anything without the receipt. Cheap company with no standard and no ethics and will never ever use again and will tell everyone I know to never use them.

I have bought a few car parts over the last 2 years ordered online and collect at store, I received my items but they were a bit slow, the other day I ordered online for next day delivery, but nothing, contacted them they say the order never went through but its pending with my bank, and they will not take the blame for their system not taking my order, but I guess thing like this happen every now and then, slightly pi##ed off.

The online website is not correct to the vehicle registration. What is the point of having an online website with a vehicle registration search when it does not bring up the correct parts! This is the second time we had this problem and both times when you go back to store they tell you that they only stock the more expensive brands meaning we had to pay £80 more just because the website isn't correct! This is a constant scam and this company do not recognise the problem just jeep saying there is lots of options, THIS IS NOT THE POINT! IT BRINGS UP PARTS THAT DOES NOT FIT THE VEHICLE. I will never use this company again

Terrible company. I ordered front and rear discs and pads. When I received them the front pads where faulty. I contacted euro and was told they would be collected and a replacement sent out. I hadn't heard anything for a few days after they where collected so I contacted euro who told me they would get someone to call me back. No one called me back so after contacting euro again I was told they didn't know what was going on and they would find out and get someone to contact me. Its now been over 2 weeks since I first ordered the parts and I paid for faster delivery so I could get it straight in the garage but I have had to cancel that appointment and I'm still none the wiser as to when i will receive the replacement and get my vehicle repaired. This companys customer service is a disgrace.

Six weeks on and no contact from them regarding a surcharge refund on an alternator and starter motor returned to there Returns address at a cost of £10.00 because no returns accepted at branches due to Covid which I fully understand. However package signed for by an employee and despite two emails the latest 0n the 18th. June no contact from them.
Apart from writing a poor review has anyone got a better way of getting action from these terrible business people.

I pay 5 pound for next day delivery battery for my car it was in
Thursday now we have Saturday 22:53 pm. To that moment I dont recive my battery!. So I lost 5 pound for nothing!. Now I have to try find someone who will be take me to work in Monday morning at 5 am becouse Eurocar parts dont know what is next day delivery!. So can you explain as for what I pay that 5 pound?

Absolutely pathetic! Bought an alternator as advised by customer service - it turned out to be a generic universal one - I paid a mechanic to replace it. Immediately after replacement the alternator doesn't kick out the power it should. After speaking to customer service they can do nothing... I can PAY AGAIN to get my mechanic to take it off and then take it back to a nearby shop for a replacement (that may not even work... because customer service are not even sure it's the right one now!) and then PAY the mechanic AGAIN to fit the new one (so AT LEAST an extra £120 for the having to have the mechanic to come out twice more!) OR I can go through 'warranty' - PAY for it to be taken off and they will come and collect, send it back to the manufacturer and then raise a claim - which will take around 28days. I am not entitled to a refund in either of the cases because... wait for it... it's been put on the car. So - I point out to senior manager at customer services that it's impossible to know if an alternator works or is faulty WITHOUT putting it on the car... He agrees... but still can't do anything! I have never known anything so ridiculous in my life. BEWARE of using this company - they aren't even sure that the parts they are supplying are the right ones - and if it's found that they are wrong or faulty, they have no way of sorting appropriately!

I do not recommend this company, even advise against! I ordered car parts on their website (there was no OUT OF STOCK information) for "premium next day delivery". Parts were not delivered. Of course, I was told to wait until the next day. After another phone call to them, they said that they did not have them and did not know if they would have!? I left my car with which I make money, with a mechanic, because the parts were to be the next day. Now I lose money and precious time because of someone's incompetence. Not to mention the mechanic who also loses time and money because the car is dismantled and takes up space in the garage!
You just lost a customer. I will certainly not buy anything from you and I will not recommend you to anyone!
MONEY BACK IN "14" DAYS... ANOTHER JOKE!

I've ordered FRONT brake pads for my car, but i got REAR pads.

Only 1 star, because this is not the first time, that they sending different items, or missing something.
And if this not enough, i can't send it back, i have to go to the shop anyway, and I can get the right item what i need, or if they don't have, I will get the money back.

I ordered basic parts to service my car. I do not mind that they were late due to COVID etc however the wrong part was delivered. I tried to call however there is a 2 hour wait for customer service. I e-mailed 3 weeks ago aand had no reply. Online chat, had someone offer to help select the correct part for my car! The muppet no doubt will use the same faulty Online tool on the eurocar parts website. I said i just wanted to return the part and get a refund, they said I need to speak to customer service, position 54 in a queue another 2 hour wait... save yourself a miserable experience and DO NOT EVER use this firm.