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Europcar Greece Reviews Summary
Europcar generally garners positive feedback for its professional staff, reliable vehicles, and overall customer satisfaction. Many customers appreciated the cleanliness and condition of the cars, as well as the helpfulness of the employees. However, significant concerns emerged regarding lengthy checkout processes, inefficiencies in data entry, and unexpected charges, which detracted from the overall experience. Additionally, issues with vehicle availability and transparency in pricing were noted. While the company's customer service is often praised, operational delays and policy rigidity suggest areas for improvement to enhance the rental experience.
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Hello, Europecar Thessaloniki is different of Europcar Athens: in thessalaoniki even without desk in the terminal ( and this aspect is an inconvenience because nothing indicates to the customer where the office of acceptance is located) the staff was more prepared, more fast. Anyway generally good experince
Fast clean friendly!
Good price for good service
We got a almost new car.
I can not tell more.
The vehicle was clean and new. There is a lack of contractual matters. The contract differs from the online order by price.
And they lovely offer you an far overpriced additional insurance. It makes you fell sad if you regret.
Dear Dirk,
Thank you for your feedback and for your attention. Our sincere apologies for your less than satisfactory experience with Europcar Greece.
Your case was thoroughly investigated in order to ensure that all procedures were followed consistently and responsibly towards our client.
We assure you that our branch followed all the procedures. We are required to explain the rental terms, as well insurance packages are optional.
In closing, Europcar offers high-quality services with consistency and efficiency to its customers in order to provide them with the best possible travel experience. Our company philosophy is based on the values of transparency and responsibility and are the main pillars of our customer service.
If there is anything else we can help you with, I suggest you contact us (email info@europcargreece.com, tel. +302111903000) and we will be happy to help you.
Remain at your disposal.
The Customer Support Team
Got a staff member in training, so took longer than usual to get the car, but I think that's part of the process. Good job overall
Dear AM
Thank you very much for your rating and great comments. Your opinion is very important to us. Sorry for the delay and we are really appreciate your understanding. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Staff were friendly and helpful. Much better experience than other rental cars in Crete.
Dear James
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Bravo à Europcar Heraklion pour le véhicule que nous avons loué! Accueil fort sympathique, et véhicule confortable.
Dear Grima
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We will be happy to serve you on one of your next trips
Europcar Customer Service in Greece
Good car and very good collect and return, No waiting time.
Dear Zwart
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Very helpful staff, very friendly, fully recommended
Dear Ruben
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Everything was Perfect from the beginning! Thank you.
Dear Mikhail
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We will be happy to see you again, enjoy your vacation.
Regards.
The Customer Service Team
Picked up a car from Kefalonia Airport. The office building is a short walk from the Arrivals exit. They processed checkin quickly and in a friendly manner. Very pleased.
Dear Jim
We appreciate you taking the time to rate us. Your opinion is critical to Europcar Greece. It is very meaningful to us to create positive travel experiences for our customers.
We look forward to serving you again soon.
The team Customer service
Voiture très récente livrée et restituée à notre hôtel. Bon accueil et personnel sympathique
Patrick
Nous apprécions que vous preniez le temps de nous évaluer. Votre opinion est essentielle pour Europcar Grèce. Il est très important pour nous de créer des expériences de voyage positives pour nos clients.
Nous sommes impatients de vous servir à nouveau bientôt.
L'équipe Service client
Excellent, fast and convinient. Cars are new, clean and suitable for all kind of drivers
Dear Djordje
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Nice and helpfully staff. The pickup at the airport was a big mess.
Dear Marcus
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority but we understand the point of signs. Yes signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to the customer.
Although we are glad to announced that our desk in the airport Arrival Hall will be open soon.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Alles in Ordnung. Ein zuverlässiges Auto. Perfekte Vorbereitung der Agentur, sehr schnelle Übergabe des Fahrzeugs.
Dear Wolfgang
Thank you so much for the excellent rate and feedback. Happy to hear you had a good experience with us. Our Team goes above and beyond to ensure our customers receive the best possible service.
We hope to serve you again
The Team of Customer Service
Very efficient person - Alexander - and very clean car.
Dear Jacqueline
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Very easy. Clear instructions at Athens airport to shuttle and simple process for paper work. I also like the Jeep Renegade.
Dear Nick
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
Car was good and the staff was very pleasant.
A global remark: a lot of customers were blocked before me because they only have a debit card (and not credit card). Europcar should mention it to avoid trouble on arrival (for all of them the rental was canceled!)…
Dear Olivier
Thank you very much for your rating and great comments. Your opinion is very important to us. Our intention is to contribute to the positive travel experiences of our customers.
We are really appreciate for your remark. We only hire out cars to drivers who have a credit card and this note is rewritable to the Ts & Cs online and in the voucher we had share you when you had booked online the car. All our rentals a security deposit will be blocked on the credit card in the name of the driver plus the estimated cost of the rental will be charged at the time of pickup. The deposit that will be blocked on the credit card will be released by the cardholder's bank, upon notification after the vehicle returns.
It will be a pleasure to hear about your travel experiences in Greece
Europcar Customer Service in Greece
Pas de comptoir à l aéroport de SKG, pas d info sur le lieu de prise en charge. Finalement, une navette vient nous chercher au parking P5, pour nous emmener au bureau, à 2,8km de l aérogare.
Merci beaucoup pour votre évaluation et vos excellents commentaires. Votre avis est très important pour nous. Notre intention est de contribuer aux expériences de voyage positives de nos clients.
Nous comprenons que les panneaux sont nécessaires, mais malheureusement, la réglementation de l'aéroport ne nous permet pas d'afficher de panneaux dans l'aéroport ou dans le hall d'arrivée. C'est pourquoi nous avons mis toutes les instructions pour nous trouver dans le bon qui vous a été envoyé, toutes les instructions étaient dans le bon que vous avez reçu.
Nous serons heureux de vous servir lors d'un de vos prochains voyages
Service Client Europcar en Grèce
Dear Milev
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece
+: the people in charge of the transaction are kind and it was quite smooth
-: when you are in the airport you don't know where to wait (there is a shuttle to take) and the journey to the agency is taking some time (5 minutes). So it takes a lot of time before you have the car.
Dear Vincent
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
Yes we understand that the signs are needed, but unfortunately, the regulations of the airport do not permit us to display any signage in the airport or in the arrival hall. That is why we have put all the instructions how to find us in the in the voucher that was sent to the customer. Although we are glad to announced that our desk in the airport Arrival Hall will be open soon.
We look forward to serving you again soon.
Best,
Team of Europcar Greece
From the business
From October 2021, Europcar will be managed in Greece by Kinsen Hellas, which is the beginning of a new era for Europcar. Our rental stations have been recently remodeled for your convenience, and our customers can expect high-quality, consistent service.
You can explore and save more when you book online with Europcar, whether you are traveling for business or pleasure. Eco-friendly vehicles are available. Our online booking process takes just a few seconds. Our roadside assistance is available 24 hours a day. We guarantee the best price. We offer single-trip and monthly car rentals with risk reduction coverage and a free loyalty program. With Europcar, you can drive 24 hours a day.
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Dear Joachim
We are incredibly grateful that you took the time out to share your feedback with Europcar Greece. Customer satisfaction is our top priority and we are thrilled that you enjoyed your experience – it means the world to our entire team!
We look forward to serving you again soon.
Best,
Team of Europcar Greece