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eVacuumStore has a rating of 3.2 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. eVacuumStore ranks 1st among Vacuums sites.
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Stumbled across this site while hunting for a replacement vacuum cleaner. First thought was to look at the "Brazilian region" site. After sort of finding what I was looking for, decided to search for that vacuum and eVacuumStore came up with a better price for the same model. In addition, an extra 10% discount was given on the order that included free shipping. All in all saved around $50.00 extra. Also the shipping was fast with delivery. So it pays to do your research.
I have done business with vacuum for the last 15 to 20 years purchasing bags and other equipment for my built-in Nutone vacuum. After 30+ years of good service, the Nutone vacuum broke down. My first choice was Evacuum. I spoke to the service representative at Evacuum told them exactly what I wanted Plus, they consulted my previous purchases and knew. I was replacing anPlus, they consulted my previous purchases and new. I was replacing a whole house vacuum. We on the price and they shipped it out. When we received the vacuum, I had to go visit my sick mother in another part of the state so I had a friend do the install. When we came back, everything looked fine. The vacuum looked similar and it worked. The same to me. Unbeknownst to me they had sent us a vacuum that was designed for garage use only. That vacuum has now burned out after three years I Contacted Evacuum and they told us to contact the manufacturer. The manufacturer told us we could pay for a service person that would cost us $500. Evacuum has made no effort to help resolve this issue. This was their mistake by shipping the wrong vacuum! DO NOT purchase a vacuum from Evacuums! There customer service will disappoint you! John Key
I was in need of a new vacuum belt, and this site was the ONLY one place that carried it - online AND off. I purchased three; the one I have used since receiving my order, has lasted FORRREVERRR. Love this site!
I ordered some bags for my Electrolux and they arrived before my Amazon package which was ordered on the same day, they were also cheaper then Amazon! I will use eVacuum again.
I ordered a bissell turbo brush waited two weeks for delivery and got a completely different tool I called customer service spoke to a very rude guy that spoke over me and offered me my money back. I called two days later and ask to for a manager and a women called Donna said that there was no manager. She offered me a discount for the item that I originally ordered and that was advertised on there website. I was just FED UP! So I asked for my money back that took three weeks to get back and I only got back a partial refund. I called back for the rest that I eventually got back this business is ESHADDDDDYY! WARNNING!. DO NOT SHOP THERE.
Warning this company is a fraud I never received my vacuum and the customer service is bad. I ordered a $600 dollar vacuum.
They claimed to have sent a 2nd shipment, I never received it. AND I also never received an email with tracking number or ANYTHING, notifying me of this new vacuum coming in.
How can I be on the lookout for a package when these people don't update me?
After this, I contacted UPS to set up a claim, and get this figured out and they claim that Evacuum store provided them a different address than the one I gave Evacuumstore. I made Evacuumstore aware of this situation, and they still refused to help me.
The chat representatives were Sean and Mike. I spoke with Sean about my order twice & the last time, he had the audacity to end the chat on me- not professional at all.
All in all, the sales manager refused to give me a refund and categorize my order as a fraud (only because my IP addresses showed that I was in Texas and Mexico, which is totally normal for a person going on vacation).
They make no sense my vacuum never got home and I'm so mad at how they never answer honestly about my order!
Below are the conversations I had with all the different people from Evacuumstore and UPS.
Tip for consumers:
NEVER order from this site, you will be very dissapointed in the customer service and the way they do business.
Products used:
None, becuase I didn't receive any of my shipments.
I ordered a vacuum cleaner on Thursday the 9th, with delivery on the 13th, no later than the 14th. I called them the afternoon of the 13th because I hadn't received a tracking number. They told me they didn't have in stock the vacuum I had ordered, and paid for. They told me that thought they would have it by the 14th, and I should have it by the 17th. That means that they took my money when they didn't have what I ordered, and couldn't deliver it when they said they would. Also if it wasn't delivered by the 17th they would send me a prepaid return label. Had I known they didn't have what I ordered, and couldn't deliver it when they said would, I would not ordered from them.
I bought a electrolux central vacuum in april of 2020. My house was not finised until May of 2021, so i never had a chance to use it until then. Within an hour or use rhe vacuum put out smoke and set our smoke detectors off while my wife was on the other side of the house. Turns out the motor was defective and setting off sparks. Called evacuumstore and they said they'd warranty and send the motor out. On june 8, i called back and asked for instructions on how to install it and the vacuum store said they didn't have any and would not pay for labor. I never received the motor. Called again june 25 to check the status. No ETA or nothing they could do. Called waited almost a month and called in to check the status. No status. I asked if they'd back their product and send me a new one if i sent mine back. Their manager josh said he couldn't and the way they back their products is by providing a Manufacturers warranty. They will not assist you or do anything, even if your product is dangerous. Don't do business with them. Even for a 1500 dollar purchase, they will not assist.
Ordered a replacement cleaner head for a DC40 model Dyson vacuum and delivery was a day earlier than originally estimated and the part works like the original cleaner head, perfectly!
I love the way this vacuum works, lightweight and durable! I would recommend it to anyone who is interested in getting their flooring clean.
Very Happy with everything!
Package and product arrived on time and in great condition. Will order from this firm again.
Would recommend them.
EZ to order, great communication about arrival, etc. Products were exactly what I ordered and very good quality. It was a great experience.
Tip for consumers:
n/a
Products used:
vacume belt, filter, and extra small tools that are hard to find usually.
Excellent pricing, delivery was quick. Replacement bag was an exact fit.
I would recommend these folk for your vacuum cleaner needs
Recently ordered replacement parts for our central vacuum. Ordering was easy and parts arrived quickly. Would use them again.
Ordered part for my vacuum cleaner. Customer Service great. Ordered on line. No problem at all. Will use again.
Happy with our replacement parts. Arrived promptly and fits/works perfectly. Keeps our "old school" vacuum working like new.
To fix my 1521 Electrolux vacuum power head vacuum. I replaced the beater bar and it works like a charm. Nice and quiet too.
I received my sweeper bags quickly and the price was excellent! They were much cheaper than where I have purchased them in the past.
Best price anywhere, and were very fast getting my product to me. Kept me informed at every stage, would highly rerecommend this company
Easy to search, easy to pay, arrived before estimated date. Received exactly what I ordered. Will definitely purchase from evacuumstore again!
Products used:
MM vaccuum bags
I ordered a part for my vacuum, they sent me the wrong part, very nice of them to make good on the issue, thanks! I would buy from them again
Excellent quality and perfect match to my vacuum hose. Great prices and quick delivery. Thank you for your excellent service.
Ordering was easy, and I got it in a timely manner. I ordered from them before, so it made this time easier. Will use them in the future.
Received order as expected. On time and delivery was within time frame I expected. I have always had a great experience buying from eVacuumStore.
I was very pleased to receive my replacement hose for my Sebo Vacuum. It fits perfectly. I called the company first to obtain the correct part no.
Tip for consumers:
Call company if you have questions about parts or other info. for help.
Products used:
Vacuum hose
Very happy with the Beam hose. This is an upgrade for us to not have to push the beater bar on /off with our foot and use the switch on the handle.
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