• Eventbrite

Eventbrite

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Overview

Eventbrite has a rating of 1.1 stars from 337 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Eventbrite most frequently mention customer service, credit card, and purchase tickets problems. Eventbrite ranks 229th among Event Planning sites.

  • Service
    110
  • Value
    96
  • Shipping
    55
  • Returns
    71
  • Quality
    92
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
24
58
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How would you rate Eventbrite?
Top Positive Review

“Awesome site to create customized event registration pages”

Rod C.
4/25/22

My nonprofit org has created over 400 events on Eventbrite and we love the incredible power of this site. We've even created bots with their great API to integrate registration data with other systems. Love it!

Top Critical Review

“Horrible”

Melanie P.
9/5/24

I hope Eventbrite goes to hell They swallowed my tickets. I bought tickets, have receipt, they won't display. I'll proceed to make their life a living hell.

Reviews (337)

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customer service (56)
Thumbnail of user annac109
California
1 review
3 helpful votes
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August 10th, 2016

Eventbrite allows posts for illegal events even when they are reports to be illegal to them. They allowed a post for an illegal, unpermitted party hosted by squatters in a foreclosed property. Despite numerous neighbor complaints to this business, they did not remove the advertisement from their site. They are still allowing unsuspecting people to purchase tickets to this illegal party run by criminals. They are furthermore placing the neighborhood in danger by allowing such things on their site.

Thumbnail of user damienb28
Canada
1 review
3 helpful votes
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November 23rd, 2019

I bought tickets for a show in Vancouver online. My boss called and told me that I had to come to work the next day so I had to cancel the tickets I just bought. I did what I was told to do to receive a refund only to get an email after the show was over saying that my refund was declined and the reason they gave was "no refund!" And now I can't get ahold of anyone. Don't buy or get anything through these Eventbrite!

Thumbnail of user devas5
Deva S.
Oregon
1 review
12 helpful votes
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June 6th, 2016

Beware of this company. My event disappeared from my account even though eople can still buy tickets. I need to cancel the event because the main speaker canceled.

There is no tech support on the eventbrite site. They have so far not responded to email. Efforts to call them don't work as they put you on endless hold and then finally disconnect you without being able to leave a message.

As of now I consider Eventbrite a scam.

Thumbnail of user darlenec340
Georgia
1 review
4 helpful votes
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July 22nd, 2022

Husband retired today got to the venue no one was the tickets were deceiving stating October 1 …. No update email nothing July 22 was the schedule show …. When I called recording said due to act of God (no storm nothing!) they have rescheduled October 1 but still are unsure of a venue! 1st and last time very disappointed! DON'T WAS YOUR MONEY…..

Thumbnail of user thomasr2037
North Carolina
1 review
5 helpful votes
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January 5th, 2023
Verified purchase

The NYE Party I attended that was put on by eventbrite was the worst NYE party I ever attended. The charges were ridiculously high fir the services provided. The food was the worst ever and they ran out of vodka and other liquor even before midnight. The DJ's and their music really sucked bad. I will never ever attend another event Brite event again.

Thumbnail of user janes1318
Australia
1 review
2 helpful votes
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March 23rd, 2022

Eventbrite owe me $600 for 4 ticket refunds for UTSS. Disgusting! A 100% Star Rating should be available! I've emailed over 5 times, no response! You put these good bands to shame! Totally UNAUSTRALIAN! Hope you sleep well at night ripping a single mum off and 100's of more Aussies! Pathetic! Karma will knock on your door!

Thumbnail of user donr53
Wyoming
1 review
10 helpful votes
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May 24th, 2016

This is a scam of a company will not respond to emails.
Their phone number is *******900 but you will not get anyone the recording says the receptionist is in a meeting really all day.
If you paid with bank or credit card call your bank and start a fraud charge.
I called my bank and they started a fraud charge and is crediting my account tomorrow let's all do this and put them out of buisness

Thumbnail of user nancyr1668
North Carolina
2 reviews
0 helpful votes
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July 24th, 2023

Never use them. They allow unauthorized vendors to use their website to sell tickets then inform you last minute that your tickets are bad. Then, instead of giving you an instant refund, you have to file a claim.

Tip for consumers:
There is no customer service phone number and you have to wait days for them to respond to any emails.

Products used:
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Thumbnail of user amanm5
Philippines
1 review
5 helpful votes
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July 1st, 2018

This is a site that caters to scammers promoting fake events! I bought a ticket for Social Media Advertising Seminar supposed to be conducted by some Mr. Robert Reyes. I even called his number *******4499 and never got any reply after he told me that the event will be moved to a different date because of some venue problem. He sent me an invoice but when I paid full he did not send me the ticket. I tried calling and texting but he doesn't answer. If you are a victim, please report it to PNP Anti-Cybercrime Group at PNP Crame. You may reach out to them at *******8116.

Thumbnail of user jannesed
Washington
1 review
4 helpful votes
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July 1st, 2023

I got tickets from groupon for a cruise I redeemed the ticket on the Eventbrite website so afterwards it said I had to pay taxes. When I tried it said my payment was declined which wasn't true I couldn't book the event in time and therefore wasted my money. I tried to contact Eventbrite but there was another glitch stating I didn't put an amount in which I def did. This site sucks and customer service or lack there of is horrible as well

Products used:
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Thumbnail of user jasonr848
Illinois
1 review
1 helpful vote
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December 11th, 2020

This company's policies are horrible. I will never purchase an event ticket again and will detour as many of my friends I can to do the same.My family had an unexpected emergency, so I contacted Evenbrite of the situation and was rudely denied to reschedule. Again did not want a refund just to reschedule..

Thumbnail of user stellay12
California
1 review
2 helpful votes
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May 30th, 2021

I purchased tickets for BBQ Beers and Brews from Eventbrite which was sold as a charity event for Tsidqah Charities and CZC Entertainment. I have made attempts to contact the event coordinator and the charities, to no avail. This is no service rep for Eventbrite, just a number for sales who will not accept calls for anything but sales. The event refund form will not submit. When you click the submit it goes right back to the same screen, without submitting, on every device I use. The company does not respond to emails. Obviously, this company is a total scam and very little recourse to get my $266.85 back.

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Thumbnail of user deannas233
Washington
1 review
1 helpful vote
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May 16th, 2021

To Event Organizers: While I support paying performing artists for their craft, and hope that a viable alternative to Ticketmaster comes quickly, please do not use Eventbrite. It is not a good customer experience, and given that the customers are offering the money in this process, do your research and go in a different direction.

Service
Value
Quality
Thumbnail of user louisc492
Pennsylvania
1 review
3 helpful votes
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November 29th, 2022

On a recent credit card statement; I found (EB Foodtasting) linked to Eventbrite posted on my statement eleven times and $94.99 each. I have never even heard of this company and have never made any transactions with it. Needless to say, I had to have a new credit card to replace it, and I still see this posted several times. Through researching the web; I found out about a scam involving Eventbrite.
I want every one of these charges removed. This is unacceptable.

Thumbnail of user kearap
Canada
1 review
0 helpful votes
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September 15th, 2017

Me and many other people were scammed by events posted on evenbrite... NOT TRUST WORTHY! The bus to pick everyone up never showed! When we contacted the organizers to complain they never answered... so they made 45 bucks per every person that participated and then event sold out... so basically they made a bunch of money and a ton of students got scammed

Thumbnail of user kitchenonavenue
Canada
1 review
0 helpful votes
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November 15th, 2023

Got tickets in sept. Drove one hour there today only to find that there is no event happing.

Drove an hour home and tried to call- phone number is not working.

No way to contact them.

First and last time

Service
Value
Thumbnail of user jessiej68
India
1 review
1 helpful vote
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October 16th, 2020

One of the worst organization with fake address in US. They are operating from India with bunch of scams in a tiny office. They demand money from the organizers for promoting the events and in return they cheat them without providing the money from selling the tickets on eventbrite website.

Thumbnail of user starvr
Texas
1 review
3 helpful votes
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November 21st, 2020

Nobody answered my emails or phone calls. Nothing., we needed names of the event to follow CDC recommendations eventbrite F*cked up everything... couldn't get the names or anything and the analytics were just a bold face lie... None of their reports were true. I do analytics myself for a living so that's how I KNOW their numbers were not accurate.

Thumbnail of user vivianc39
Michigan
2 reviews
2 helpful votes
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October 28th, 2017

Do Not do business with this company, there is No way to resolve issues with an entity that refuses to be part of a Customer Solution, they see a bad review call leave a message no # for call back, suggest u contact event organizer whom also ignores your request for contact or refund, return to eventbrite still Nothing.
This company should be investigated TIL they are as screwed as their customers...
Miami/VC

Thumbnail of user kevinb3218
New Jersey
1 review
4 helpful votes
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April 17th, 2023

I purchased tickets through Eventbrite on a Friday and did not realize I had a scheduling conflict and needed to cancel.I requested a refund within 12 hours for the event which was not scheduled for a week later.The venue did refund my purchase partially but Eventbright would not refund the $9.15 surcharge for each ticket purchased.So rather than possibly getting my repeat business for future events they elected not to refund the $18.30 surcharge.The venue was verry cooperative but not Eventbright.Will never use them again.AVOID AT ALL COSTS!

Thumbnail of user christineb527
New Jersey
8 reviews
0 helpful votes
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March 6th, 2022

I paid to go to an EventBrite event recently. I had two paid VIP's. I am lucky I got my video footage for my blog before the actual paid VIP. My VIP was scanned prior to event. When the VIP started in the same room as Non VIP around midnight, the security rejected me and my friend from the actual VIP yet let other sgo around me to VIP. I did not get my paid time with the celebrity I paid to get pics with. There was no specifics on what is included in the VIP except 1 free complimentary drink per ticket holder. I never saw nor received the complimentary drinks. The whole event was very disorganized. An email to customer service got me nowhere. I am still trying to get my money back. Beware of these scammers hiding out online.

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Value
Thumbnail of user lenieces
New Jersey
1 review
3 helpful votes
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April 30th, 2022

I have had several issues with them but this latest issue takes the cake. I advised them I was unable to attend an event and they informed me if they were to sell the tickets they would send me payment... well they sold the tickets but somehow still didn't manage to get a refund. I thought the time they had the wrong address on the tickets and wouldn't give me a refund was bad but this is a new low even for them... I advised my followers to never use there service EVER!

Service
Thumbnail of user jeannes332
Ohio
1 review
0 helpful votes
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January 7th, 2022

There have been many events in my area that I have wanted, or have gone to in the past but the extra "convenience fees" eventbrite adds on are insane and are just gouging. I took my grandchildren to see
A Christmas special, and not only did I get charged an extra $7.50 per ticket for each of us, there was a $7.50 per ticket charge for each of the two special packets I bought for the grandkids. That was an additional $45 to the cost of the event for 4 of us to attend. That is highway robbery and price gouging. They should be ashamed of themselves. A convenience fee for the whole order would have been sufficient and they would have made money on that.

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Thumbnail of user edwinb257
Germany
1 review
8 helpful votes
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February 24th, 2023
Verified purchase

I purchased two tickets for new year and calceled on time but i could get it back for 4 months now. No answer, no contact, no responsiblity for my money. I paid 55 Euros. Another time I purchased a 100 Euro ticket for corona my friend couldn't attend and again they didn't refund it. If you buy a ticket from here, remember they will never refund it!.

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Thumbnail of user pinky97029
Illinois
1 review
0 helpful votes
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July 23rd, 2023

I bought 2 tickets to my daughters fashion show and they were not in the app. I had to refer to my PayPal charge, fortunately the place had my name on a list because I had no tickets to show! You need to do better Eventbrite!

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Eventbrite brings people together through live experiences. Discover events that match your passions, or create your own with online ticketing tools.

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