Eve's Addiction

I ordered a pendant online for $45. The next day I noticed two pending charges of $45 on hold and then received an email stating my billing address did not match my credit card and that I needed to send a copy of my license to release the order. I did forward a copy and then called customer service who verified my order had gone through and the duplicate charge would fall off in 2-3 business days. After hanging up I received an email stating the order had been cancelled by mistake and that I would have to reorder online if I wanted to continue. Four business days later the $90 is still pending on my account.

I have literally spend hours of my time trying to resolve this issue to no avail. I finally had to call my bank's fraud department to file a dispute.

Each and every email starts with "we apologize for any inconvenience". This was honestly the worst online retail experience I have ever had. They are also based on the East Coast and are unavailable after 6 p.m. eastern standard time making it very difficult to contact them after 3 p.m. if you live on the west coast.

So annoyed with this company
I ordered 2 bracelets for my mom 9 days before Mother's Day- both said guaranteed by Mother's Day- neither showed up until 2 days past Mother's Day and then one showed up broken and they both look cheap and dumb even though I spent 120 on it
Biggest waste of money ever

I placed an order for an engravable bracelet. I emailed to clarify my engraving, with instructions to call or email back if what I wanted couldn't be done. Not only was i not emailed back, but they said my bracelet was already shipped oout and they would not refund me. SCAM! HORRIBLE!

I ordered a personalized engraved necklace as a birthday gift for my sister. When they sent my order confirmation, I noticed that they were trying to bill my sister and ship it to me. After several attempts to contact them via e-mail and phone, I was able to get them to fix the billing/shipping swap. They promised the item would arrive within 2-3 days of the order, but that time came and went. A few days after that, my sister received an empty box from Eve's Addiction with no necklace and only a shipping invoice. After more time trying to contact customer service, the necklace arrived without any gift wrapping (which I had ordered) and without the engraving. I had specifically ordered my sister's name engraved in script on the necklace, but was told by the company that I must have made a mistake during my order. They suggested I get my sister, at her expense, to mail the package back to them. They then told me they would charge me extra for the engraving and shipping back to my sister. I suggest NEVER doing business with this company. They are the absolute worst, and should never receive endorsements from morning shows.

I bought two bracelets from them with names and initials they literally bent and broke with that cheap metal in a week. Waste of money

I will never use this company again. I ordered my best friend a necklace that was supposed to come a WEEK AGO! But this company messed up and cancelled my order so I turned AGAIN and it was set to come today but it's 6pm, and it won't let me track it because it says "there is no tracking information for the billing/zip postal code provided" how sad is it that I didn't even have to check what it said I just remembered? Once I finally get the necklace, if I ever do, I WILL NEVER EVER BUY FROM THIS PEOPLE EVER AGAIN! Everything is so overpriced and they don't have a solid foundation. Get your act together!

SO DISAPPOINTED! 1st: I requested May and November birthstones in necklace. I received MAY and JUNE! The whole gift concept is RUINED!
2nd: the size is about 1/2 as expected. Total cost of this very important gift was $89! Never will I order from you again!

This company made a mistake and didn't contact me to tell me the problem. They charged me (these numbers are hypothetical to maintain anonymity) on one day followed by $51 the next day. I thought it was a scam. I only owed $51 for the one item I purchased. When both charges were taken out of my bank account, I called the company. They insisted that my bank only allowed a $50 charge on the first attempt, so they had to charge the full $51 on their second attempt. They told me that the $50 charge would fall off of my bank statement in the next week. I called my bank. What REALLY happened is that someone at Eve's Addiction made a mistake. They attempted to charge $50, and when they realized their mistake, they refunded the $50 and then charged $51. Well, that tied up the $50 that was refunded in a pending transaction for an entire week. So, if you don't want your finances screwed up, or if you just don't care for someone making a mistake and then blaming it on your bank, then NEVER, EVER use this company. I wish there were a zero stars option.

I ordered a gift on the 17 Dec - Rose Gold personalised. On the 23 Dec I got an email to say 1 of the items (only ordered 1?!) was 'out of stock'. Called customer service - All the alternatives offered were NOTHING like I ordered, nor personalised. Eventually I then reordered in Silver as wanted to make sure I could get something. On the 30 Dec they emailed again to tell me the NEW ITEM WAS OUT OF *******@Eveaddiction - DO YOU DO STOCK TAKING OR PLANNING~?!
Again called customer service. - COMPLETELY UNHELPFUL -
They have no idea of stock or how to actually work with customers 0- DO NOT BUY FROM THEM THEY WILL LET YOU DOWN!

C]

I ordered a birthstone necklace for my mom about 10 days before mothers day... while checking out i had various problems with my card(but finally it was accepted and charged!) I then recieve a call the next day stating they are having issues with my billing/shipping address (we get it sorted out) and i was told everytgong is now fixed and approved and my necklace will be shipped out asap!... well my mom never received her necklace, i went through my email and found out that after i spoke with customer service and was told everything was approved the sent a email stating my orser was canceled.

I gave them the benefit of doubt and replaced my order 2 days ago, as well as chose next day shipping (since im already way past mothers day)! When i tracked my order this AM it states it wont be there until the 22nd... I DO NOT RECOMMEND, jewelry may be nice but you can find the same thing elsewhere with better customer service!