Eve's Addiction

Zero stars if I could. Do not order from this business. Absolutely the worst customer service. I ordered a custom monogrammed necklace. They did order incorrect. Reversed my initials. They sent me a shipping label to return for a remake. 3 weeks out they can't find the USPS return and refuse to give me a credit. Dealing with bank now, they have the nerve to give Bank of America a hard time on the dispute. Never again. It would be easier to change my initials. Steer clear of these nasty people.

I paid $90 for birthstone earrings for my sister's milestone birthday gift and received earrings that are so tiny they look like a child's earrings. You need a magnifying glass to see the "gems." I am embarrassed to gift them, so $90 went down the tubes. The product is much smaller than depicted in the advertisement. I will never purchase from this company again, and am considering filing a complaint. They have a "no return" policy and should be shut down due to misrepresentation of their products.

Ordered a personalized bracelet and thus not eligible for returns. The quality was unacceptable and I will not be able to gift it. The item was a bracelet with 6 mounted stones, the stones are cheap, there is glue visible around and overtop the stones causing them to appear dull and dirty. There is glue adherent to the underside as well. The stones all sit at varying heights within their mount, and one stone appears to have a hole? Or something dark underneath it in the mount which was picked up on photo.

This company Eve's Addiction doesn't solicit review's or let you add one to their website. This is a huge red flag for consumers. Not soliciting reviews means they have something to hide - low quality garbage jewelry. Save your money for something nice - something that won't fall apart in a couple of days. This is WAYYYYY overpriced for the garbage quality you will get. Do NOT be lured in by their strong marketing! Its all smoke!

I ordered a beautiful ring for my daughter and never received it and they said it was delivered. They refuse to refund me or find my package they made me check with ups and I didn't have enough information so they never refunded me or resent my package. Do not order from them it's a scam they take your money and make you pay for shipping and say it was delivered and they don't send it. I'm out $150.

I ordered 2 locket necklaces as a gift for my mother and I. Received the necklaces and noticed how cheap they looked and felt. One locket had noticeable scuffs on the back and sides. They lied about what the lockers were made of. Stated on their page that I was ordering gold, but they are silver planted and made in China. My fault for not reading the fine print but the quality of both necklaces are still unequal. One locket comes with a lobster clasp chain that is also silver plated gold and made in Italy, while the other comes with a round clasp also from Italy and plated silver. I did not request different chain styles, nor did they mention this would happen. I also can't return the lockets due to the fact that they are engraved. Makes me feel like they don't accept returns on these items to force customers to take what they get. So glad I bought these while the website was having a 50% off sale. Because these aren't worth the full price they wanted. Just a warning to others.

I spent $234.00 on my order paid for shipping of 2-3 days. Was never shipped on time. Customer service never called me back and I want a refund immediately. My goodness it's Christmas and you can't even tell me when it will ship. I spent a ton of money. Send me my money and I have contacted the BBB. You have horrible customer service. Don't sell something you can't provide. I asked for a refund the CSR said I can't cancel. I demand my money back.

I purchased a paperclip sterling silver bracelet with a medallion. The weight of the sterling is laughable, the medallion is about the size of my pinky fingernail and the clasp is so tiny I can't use it. I have sent several messages to customer service with no response. Avoid this company.

The first ring I ordered from Eve's addiction was a size too large, I have a ring sizer tool & it measured as a size 8 instead of the size 7 I ordered, I sent it back & they said it was a size 7 but they did give me a credit after several emails. I ordered a 2nd ring style, a mother's ring with 5 stones, basically a stone fell out ever 2 weeks until there were no stones. Stay away from this garbage.

Last weekend, I was considering ordering a ring from Eve's addiction, but last minute decided to cancel the order due to poor reviews I read online. I went to cancel the order but accidentally placed it. I immediately contacted customer service via email to attempt to cancel the order, as I couldn't do it on the site. It's been almost a week and I received the ring, and I've yet to get a response from customer service. I figured I'd just gift it anyways so it wasn't a waste of $70, but opened the package to find the ring completely malformed, and the allow was thinner in some areas than others. I was literally easily able to reshape the ring with 2 fingers,
Absolute scam, avoid.

My sister ordered 4 sterling silver bracelets with two colored CZs to memorialize my parents who both passed in 2022 from cancer. The bracelets were advertised as being sterling silver. Not so! There is no markings to indicate that it's sterling silver. I also used a magnet to see if the bracelet would stick. Nothing. It's nothing but a stainless steel bracelet coated in silver coloring. I can't believe my sister spent almost $500 for cheap garbage. I think the Attorney General should be notified.

I ordered a necklace with birthstones and got one wrong. Sent a request to change them around. I sent the request 9 minutes after my order confirmation and was told that it was already sent out and if i wanted to change it i would have to order another.12/26/22 edit... was told they sent it out so quick so it would arrive by christmas. Guess what...still waiting. Buyer beware. Do not buy from them

Bought two birth stone rings gold in color for 56.00 each after few months they turned silver and the stone fell out. Contacted customer service and its past 60 days so they won't do anything. I think something at 56.00 each should last a few years, seeing I could shop at tiffany's and get a nice quality ring for a little bit more with a life time warranty. Granted it doesn't have all the birth stones but at least they back their items. If you don't plan to keep your significant other shop here it won't last. I'm going back to the little blue box company instead of the Sh$# box company

I ordered personalized bracelets for mother's day. When they arrived they were so small they would barely fit on my 3 year old. Their claim that the bracelet was 5" long did not uphold. They measured approximately 2.25" because they were rounded. I would have happily just straightened them out to fit an adult human however the chain attached would then not be long enough. Poor customer service and I will never ever order from them again.

I bought my mom a grandmothers bracelet at the end of July 2022. A few days ago she sent me a picture of the bracelet that had one stone missing of the four stones. I contacted Eves Addiction about this issue, and they told me that since I'm 60 days out of my purchase wi do that I am in eligible for any compensation or replacement. I think the bracelet cost me around $70 total with shipping. I really thought my mom would have a nice grandmothers bracelet for more than a few months. If you want junk, buy from Eves Addiction!

On their homepage it clearly stated "30% off all orders plus free shipping on all orders" ALL orders. After placing my order I noticed I still got charged $8.95 for shipping. I emailed them and asked for it to be refunded. After 3 back and forth exchanged they stick with, the free shipping was on first class option only (although is never stated that) and that since my order has already shipped, they can't do anything about it. So they are refusing to refund my shipping cost even though it was a screw up on their site.