I bought a ring in January 2018. Prior to buying I communicated by email with customer service to inquire if the stones were secure and would not fall out. I had a similar experience with Amazon. I was advised there had never been a problem. I wore the ring to special events once or twice a month for 6 months. Then a stone fell out. I reached out to Eves customer service and they refused to stand behind their product. Just a brush off. Disgraceful!
I personally would not recommend this site to anyone. I bought a anklet in the beginning of July and it did come in an appropriate time (considering the virus). I paid 85 dollars for a anklet that left cuts on my anklet, started to change colors, and broke before the month of July even ended. I emailed and called customer service and asked for a refund but instead of a refund they are making me a new one. I am now waiting on hold for my refund and it has been over an hour.
I ordered a bracelet and payed for 2 day shipping. It has been 18 days and I still haven't gotten my package. I called and customer service said that it had been lost in transit. They did refund me the cost for the shipping but after reading the reviews I'm sure my bracelet is going to be cheaply made and fall apart within a week.
I purchased a photo pendant for my daughter from her son. It was beautiful and she loved it.
Yesterday she showed me how it was peeling.
I emailed the company and they offer nothing. Said since it was since May, was too late for them to do anything.
Why would I order another if this only last 6 months.
I now have to find a better company to get a quality pendant that will last more then 6 months.
Horrible quality and customer service.
Never received my order. After several attempts an instant chat, they kept simply saying it was on its way. Today after 23 minute hold to a customer agent that could barely speak English, I was told to wait a few more days. This was a gift, and I intended to order four more if the quality was decent. I will dispute the charge on my credit card.
I ordered 2 necklaces online. I thought it was strange how I did not receive an email confirmation. My credit card was charged and still no email. I emailed them twice asking for info, received none. I called and left messages, never received a call back. Two weeks later I do the online chat and they finally email me the tracking info, which says my package was delivered 11 days ago. I call them and I did get to speak with someone who told me I have to file a claim with the delivery company. This has been nothing but a huge hassle, I have wasted so much time just trying to get information and my order that I have already paid for. So frustrating, they should of just sent it to me again. They were personalized necklaces for mothers day and my daughters birthday this weekend.
My father died this past July, as a gift for my mom's first Valentine's without him, my brother and I ordered a necklace with his picture on it. You can only view the pic if you hold the necklace a certain way. It looks nothing like the preview. Now here it is Valentine's today and now all we have to give her is this hunk of junk. Wanted to do something nice for my mom and now I'm ashamed to even give her this.
Poor quality, ruby and garnet look very similar. Stone colors looks nothing like website picture. The top stone of my four was placed incorrectly and this tilted. Heart charm box for $22 is very small approx.2inch and doesn't have a good spot to fasten the necklace. Customer service terrible. Wouldn't offer a replacement or a return. Will never order Eve's addition again. User beware. Consider yourself warned.
I bought a necklace for my daughter. Two stones and engraved. You can not exchange or get a refund on personal items. It tarnished and is unwearable. Only worn LESS than ONE week. The purchase was almost $80.00. Its junk. Worthless. If you look at the refund exchange it states no personal items. VERY disappointed at least an exchange since it was only worn less than three times. DON'T WASTE YOUR MONEY.
I wish I would've seen these reviews. Their site doesn't post reviews because everyone would have only negative things to say. They sell junk at incredible prices. I bought a family tree necklace and the birthstone part fell off and we lost it only hours after the grandmother putting it on. You can read tiny engravings either. Waste of money! Don't buy from this site!
Overview
Eve's Addiction has a rating of 1.4 stars from 312 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eve's Addiction most frequently mention customer service, credit card and next day. Eve's Addiction ranks 112th among Personalized Jewelry sites.
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- Old Saybrook, CT, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members