• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Dan B.
0 reviews
0 helpful votes
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September 17th, 2018
Verified purchase

Great price, but shipping seems to take a long time, I was given a 2 week eta, we will see how it turns out
Shipping was faster than the initial time received the item within a week. Not bad for ground transportation across the US

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Matthew D.
0 reviews
0 helpful votes
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October 13th, 2017
Verified purchase

Everything was perfect, but I know the Now bindings come with multiple sets of stiffness bushings that are interchangeable and I didn't receive any other "cushions". I'm sure I will love what came with them, but it would have been cool to know that the other bushings were not going to be included. Thanks! I believe it's a great product and will do business with you again, but will ask questions first.

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Terri H.
0 reviews
0 helpful votes
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December 8th, 2014
Verified purchase

The bindings came and we ordered a yellow Binding but they came and are Lime Green. I don't think it was an error in the item, but just described wrong on your site. I would like to exchange them for a yellow binding if possible.

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Chase G.
0 reviews
0 helpful votes
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August 19th, 2017
Verified purchase

Choosing a product was easy, I would appreciate a little more item detail as it wasn't clear if all colors of these sunglasses have polarized lenses- I ended up choosing and receiving a non polarised pair.

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Nicholas W.
0 reviews
0 helpful votes
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December 8th, 2016
Verified purchase

Absolutely amazing experience, and you guys always have the best deals. This is not the first time I've shopped with you and it certainly will not be the last. Justin on live chat was also especially helpful and kind!

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Stacy M.
2 reviews
0 helpful votes
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October 31st, 2013
Verified purchase

I order most my gear from evo and have always had good experiences never had a problem with the goods or the service. I would recommend evo. I just got a lib tech darker series board that was New blem and it was hardly any different than the so called un blemished board. Can't wait to ride!

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Nancy F.
0 reviews
0 helpful votes
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December 11th, 2013
Verified purchase

I am pleased with the time in which I received these goggles. My only issue with them is that there are vents from the top and the front. When riding, the wind was going through both of the vents letting more air in than what I wanted. On the other hand, I am very pleased with the color lenses, not too many brands carry the color that I was looking for.

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Julie K.
1 review
0 helpful votes
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November 11th, 2013
Verified purchase

I may have totally missed this, but the site isn't easy to navigate back to keep shopping after adding something to the cart without having to scroll through and search for where you left off. A continue shopping button that puts you back on the page and section you left off from would be great!

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Rolando D.
2 reviews
0 helpful votes
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December 12th, 2014
Verified purchase

Easy process. Good prices. I just had the skis mounted and the din setting window on the both SX 10 heel pieces popped out. I need to replace the windows. The skis arrive two days later that promised when I bought them.

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Daniel B.
0 reviews
0 helpful votes
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November 25th, 2013
Verified purchase

EVO is the perfect hybrid between an online retailer and a brick and mortar establishment. Their website has all the information I expect from an online retailer in an easy to use format. In addition, their store in Fremont has a huge selection of ski equipment showcased by knowledgeable and friendly staff all backed by a full scale service department. What's not to like?! I'll be back again for any ski-related needs. Thanks EVO!

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James G.
0 reviews
0 helpful votes
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November 29th, 2013
Verified purchase

I love hunting for deals online. During my time on this site, I found some okay deals, and some great deals. Very nice selection for the type of consumer I am. Thank you for also making a pleasing user interface as well!

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Petra B.
0 reviews
0 helpful votes
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December 8th, 2013
Verified purchase

Finding the gear I needed on EVO was very quick and easy unlike some other sites I considered. The price was amazing and it made my decision easy as well. I recommend EVO.com to anyone who is looking for new ski gear.

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Tristan G.
0 reviews
0 helpful votes
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February 17th, 2019
Verified purchase

Amazing service, it was scheduled to arrive 8 days after I ordered it for the free shipping service, but it was delivered six days early! Everything was in perfect condition and had high quality packing. I would absolutely recommend evo to anyone wanting to purchase anything and will definitely be using them in the future.

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Lisa W.
0 reviews
0 helpful votes
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April 12th, 2015
Verified purchase

I found my desired cycling related item at evo.com after a good bit of surfing for the best price. Delivery was on-time and my item was just as described. I am satisfied with my order and will definitely be shopping evo.com again.

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Alexander M.
0 reviews
0 helpful votes
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September 18th, 2018
Verified purchase

Went in to pick up and get new ski boots. I believe the employees name was Luke. He was extremely helpful and patient. He is probably the only person I'll want to work with whenever I go into the Denver store now.

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Kira M.
0 reviews
0 helpful votes
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December 13th, 2018
Verified purchase

I looked at a lot of jackets that were on sale, but was able to choose one after reading reviews and comparing prices. It was very easy to navigate the site and find what I was looking for. The deals were great!

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Kevin Z.
0 reviews
0 helpful votes
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March 7th, 2018
Verified purchase

Very good experience buying from Evo. I called to get some advice before purchasing and got all the answers I needed from a very knowledgeable and courteous real person. My order was fulfilled quickly and the delivery time was exactly as stated.

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Lisa Z.
2 reviews
0 helpful votes
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December 26th, 2016
Verified purchase

The search function is great. I could look for exactly what I wanted, without having to wade through the other stuff I was not interested in. Also super helpful info for figuring out what size skis to by, how to choose the right size, explanations of the different types of skis and their intended use.

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Haoting R.
0 reviews
0 helpful votes
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November 17th, 2017
Verified purchase

My burton snow boots were too small, I'm 7.5 ordered a size8 but still too small to even put my foot in there. Had to return and reorder. It'll be better if you guys can justify on the website that these boots run small.

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Micheal D.
0 reviews
0 helpful votes
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January 25th, 2016
Verified purchase

There were very good and tempting sales. At some point it was hard to find 66-70 cm. Skis that were under 300$ But all in all I found a great deal for skis and bindings. I also thought that having it shipped fast for 60$ was a bit frustrating for me and probably future buyers.

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Robert H.
0 reviews
0 helpful votes
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November 30th, 2015
Verified purchase

We were very impressed by the knowledge that Martin, and the other non-commissioned sales people possessed. We appreciated the time they took both explaining and outfitting several members of our family; also helping us to find the best deals available on what we wanted.

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Mt A.
0 reviews
0 helpful votes
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October 2nd, 2015
Verified purchase

Evo is a good place to shop and the price match is great. Customer service has been very good with any issues I've had.
Unfortunately for me, in my last order, the pants were too big and the googles too small. Sent both back.

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Daniel H.
0 reviews
0 helpful votes
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February 6th, 2014
Verified purchase

I paid extra for faster shipping and the order came 2 days later than it was supposed to. I understand this delay was likely due to inclement weather more than a delay in leaving the warehouse, so not the fault of Evo.

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Jade K.
0 reviews
0 helpful votes
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October 30th, 2016
Verified purchase

Great selection of products. I have always been able to find what I need here and just the right amount of info is provided for the products as well. Very happy with the variety of promotions which make shopping interesting and rewarding.

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Midwest t.
0 reviews
0 helpful votes
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October 27th, 2016
Verified purchase

Quick and easy. Delivery was made to the store and I was helped promptly. Evo employee was great in making sure the boots fit appropriately and provided extensive additional information regarding fit, custom inserts, heat molding, etc. Overall a great purchase / experience.

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