Evri

Having a late delivery and still waiting is never good.
Made that much worse when it is impossible to speak to anyone to gain a resolution to the problem.
Evri is not a customer facing organisation preferring to hide behind automated telephone systems that send you in circles without resolution.
Avoid like the plague

Untrustworthy and makes up excuses for not delivering.
Placed an order with Amazon which was collected on Monday 20/06 with a delivery date of 22-23/06 by 8pm. No show on either day and no update on the status.
Update 24/06 being delivered today. No show again. No info on next delivery attempt.
Update today 25/06 being delivered today. Waited in all day. Just checked for updates 17:20 and apparently an invisable delivery person tried to deliver it at 16:54 funny how im in the front room and no vehicle has called at the house.
Terrible courier Hermes/Evri... Dont know why companies would use

The package has been in transit for a month now; the last update was over a week ago. The live chat is of no use, their email is no longer a customer service contact, and when you finally find a contact us service, you can't use it because you need to choose a subject before submitting, but there is no subject available.

Hopeless service and not fit for purpose. I have a eBay case against me as they have not delivered my parcel I sent to my customer. Customer service is non existent. Trying to find the location of the parcel is a joke. No one is bothered.
So hopeless they should be shut down.

Shipping with EVRI has been an unreliable experience.

The lack of transparency in certain aspects, especially regarding hidden or poorly communicated size limitations, led to unexpected fees and further complications. This lack of upfront information added financial strain and frustration to an already dissatisfactory experience.

Zero stars. I paid extra for "Next day delivery" but the package never arrived (Parcel no. Xxxxxxx*******). The tracking message is "Your parcel has been delayed," with no further updates for 31 days since 10.58am 22/09! Where is this parcel?

Customer service is just a chat bot which returns the same message that the parcel is delayed. It is not possible to speak to anyone in person. I have given feedback to the retailer not to use Evri for delivery any more.

I bought some stuff from Temu and the parcel arrived at Evri's hub on 13 August. It is still in the hub until today (20 August). They didn't even try to deliver my parcel. I tried calling the CS hotline but no real person answered my call. And I can neither change my delivery address, nor collect my parcel directly from the depot. I don't think this rubbish company can even get a star from my rating. They just pissed me off.

Not only do they fail to deliver in a timely way, but they claim the address is incomplete and they could not deliver. Oh -or was it we tried 3 times but couldn't deliver it varies. Delivery to a 24hour garage seems straightforward enough to me.
Adding insult to injury they return the parcel p, at my expense, to me. I wonder why the tracking showed it never moved from the National Hub and why the recipient confirmed the address was correct and that the parcel had not been refused.
I let you decide what the truth is.
For obvious reasons I won't recommend them. I wonder what their next name might be? Answers in a postcard- oh no it might not get delivered….

Is it possible to give zero or minus stars? Hermes had the chance to do something positive with their service after their rebrand but the only thing that has changed is the name. Still the same awful service and total lack of customer care. Get real people on your chat line not a useless bot to sort out all the problems that are of your making, not the customer.

The usual lie of making out their agent had attempted delivery. It was a Sunday, I was in all day and it's impossible to miss someone at the door in this house. I paid for next day delivery but can only assume the agent had better things to do that day. Update section on tracking online next to useless and of course impossible to speak to anyone to find out what was actually happening - presumably as they don't want to be called out in person for lying.

The retailers who believe in their product and reputation need to dump Evri/Hermes and use a reliable courier instead.

I waited in for a delivery then received an automated email saying I was not in, this was untrue. The driver either did not come at all or not get out of the van to ring the bell. This is the second time this has happened and after 3 attempts I had to go and collect myself, not ideal when you pay for delivery.

Disgusting customer service, rude, and no responsibility or respect. Drop parcels where ever they want make pictures what don`t make any sense. If your not home and didn`t gave permission to leave it in a safe place they dump it in the street. Spoke to the manager of the couriers and he told me that if they don`t dump it in front of your door you will not get your parcel before Christmas. Even their policy is not to collect signatures anymore they fals your signature for their customers. They are a disaster, first it was the company Hermes and it got much worse after they took over. Tell your seller not to buy if they send with Evri, boycott Evri and avoid them

Absolutely with no limitation this company by far has the worst service I have ever encountered.
No customer service at all. Their website, mobile app, telephone line and chat service are all useless. My parcel was supposed to arrive on Friday, but was rescheduled for next day. I was unable to collect it due to work so I redirect it to a nearby storage locker by a link send to me though a text massage.
When I track the parcel, it says that a delivery was attempted, lockers are full. 4 delivery attempted where made. I did every thing to redirect the parcel back to my home address. It was impossible to do so. Very disappointed and I had to reorder the item again. This time the parcel was sent through a different courier and was arrived the next day. Im still waiting for the other parcel to be returned back to sender, so I can get my refund back.

If I could give a nought I would. Told to expect delivery, stayed at home and then told parcel not delivered because no one in! Absolute rubbish. I phoned the company who was using Evri and was told that this was the fourth complaint today!

It's the worst currier service you can have. They don't even stop at your house and they say you weren't home. I've been waiting for a pack for 3 days, I've always been home and they keep saying there is nobody at home. But they didn't even stopped by my place.
Another time my pack disappeared and nobody was able to help. There is no customer service and you can't even make a complaint to them, which means drivers can do whatever they want without. Avoid at all cost.

Shocking customer service. Parcel goes missing. They agree it missing but not provide me with any way of making a claim for the missing parcel. Every link says to go to the digital assistant, I do this and the who process of reporting the item missing happens again. And then I get another email saying the item is lost with no way of making claim or any process to follow... I will NEVER use Evri again!

I returned an item which was damaged. They said my package was not pack properly. The thing is I didn't close the top of my box because I thought they are gonna check it. I just wanna say if they are not gonna pack it for me, the courier can tell me that. I can easily pack it up. It is not reasonable that you can obviously see the package is not secured, you can foresee it's gonna be damaged during delivery. And you still collected it without saying a word. It's such a bad experience. Anyway I do not get any competition. Terrible terrible experience.

Worse than hermes ever has been! Delivery attempted twice. I have a saved placed on my account and it hadn't been left. The times the delivery driver is choosing are not suitable for me leaving me with no choice to miss it every time. Its going to happen on the third attempt but how can I control it with no option to tell them to change delivery or send to a neighbour or safe place!