Expedia

Like someone wrote before, my booking date was changed without my permission. I asked for a refund but they denied it first because the tour was non-refundable. I wasted much time on it. Strongly recommend not to book through them.

South Carolina, September 2024. Customer makes a reservation for a hotel trip. A few days later, hurricane Helen is confirmed to cross the area where reservation was made. The client prefers not to die and cancels the stay. Expedia: no, you will havez to pay anyway. Customer: but look, it is a hurricane area and officially emergency state. Expedia: don't care. You pay anyway. Loss: $427. Excuse: customer did not pay extra reservation "insurance". When you trust this expedia, you should better buy an insurance against scammers. Dishonesty at its fullest.

I booked a package (flight and stay package and another stay at different city with Travel Protection Plan). After 30 min, I was searching the hotel website when I realized that their rates are $240 cheaper than Expedia. So I called Expedia customer care to cancel my hotel stay booking only. The Rep. Told me that I don't have travel Protection Plan and send me an email with cancelation ( how weird when I called to cancel my stay now my TPP is also canceled). Then the Rep. Told me that the hotel is Non-refundable and I would not be able to cancel. So I told him to leave everything with no change and finished the conversation. The next day I got an email that my flight was canceled, I got on the phone again with Expedia customer care and told me the cancelation came from me and not from Expedia or the airline! Not only was he rude but interrupt me every time I tried to an explanation from him. My only option I was told is to rebook the flight at a $500 increase in premium. While i was with him on the phone I looked online and found the same flight for the same price I initially booked it. I hanged up the phone and astonished how Expedia could SCAM its customers like that. Expedia is a TOTAL SCAM.

As a frequent traveler, I recommend Booking.com versus Expedia.com. I've used both extensively and though they do have lots of hotels to choose from and their website is easy to use, Expedia does not support their customers, even when the Hotel is at fault. For the third time, I haven't gotten my refund. This particular time, after being disconnected several times, I was left on hold for about an hour before I talked with a human. Even though I received confirmation from Expedia.com for a two week reservation in my email, the hotel had no record of my reservation. When I arrived in the evening, no one was in the lobby, which was locked. There was a phone number with no area code taped to the front door, so I had to walk across the street to an eatery to find out what the area code was. After calling, finally, a flunky arrived but for about two hours, no manager could be found. I called Expedia and was assured my reservation was cancelled and I would get a full refund with no penalty. I never received a confirmation email for the refund so after several attempts to get through to a human being, I finally got through and was told that my reservation had NOT been cancelled and was still in force. I was told I would have to pay approximately $175 before I received a full refund of $717.10. When I expressed my dissatisfaction, I was summarily "disconnected." I don't know about you, but this doesn't sound ethical to me, and I feel like I've been scammed.

Avoid this site they charged me $411.25 to book hotel in Texas and never made reservations. I was forced to pay full on the spot in Texas. When I contacted Expedia they refused to reimburse me.
THEY ARE NOT A COMPANY THAT CAN BE TRUSTED. Call the hotel directly and save yourself the aggravation. The Hotels charged less if contacted directly anyhow.

Beware!
Expedia's favorite trick is changing the travel dates after inputting your credit card information.
When booking a hotel for this weekend after double and triple checking the dates we booked a room for this weekend only find they changed the dates after paying.
Will never use them again as they are cheaters with no way to speak to anyone as they have no customer service phone number. If they did they would never get off the phone.

I got The Keys motel Kissimmee Florida on Expedia because hurricane Milton was imminent. After one night I complained about the unsafe and unkept room The mgr said he would give me a refund and I could leave It was storming and I had nowhere to go. Expedia tried to get a refund but was denied. My issues---no door lock- roaches( one in my shoe) dirty tub- drain full of muck- dirty curtain- burns in spread-holes in curtains fixtures falling off in bathroom- wire box exposed-hit my ankle on exposed bedframe-badly stained chair-garbage strewn all over ground by back stairs and loiterors. It is a place used by transients not for family vacationers who expect a basically clean room. When I got my confirmation before my stay it said Red Carpet Inn not The Keys. Seems shady.-Don't know how to download receipt from files.

Took a trip to vegas and 1 person was not able to attend... Got to vegas and Expedia canceled returning flight without refund due to no show. So now the people that went had to scramble to find a flight home. Worst experience with a booking company.

They kept pre-paid hotel monies after a job cancelled and I had cancel a reservation. They blamed Hilton. Because I'm friendly with the manager of the specific Hilton I had booked I was able to discover that Hilton, in fact, does not keep monies from cancellations, that it's Expedia. Expedia lied, blaming Hilton, and I'm out $500. They are scandalous. Customer support is almost non-existent, almost impossible to get a phone # for and their browser-bot is useless at problem solving. FTC needs to investigate their unethical practices.

Avoid Expedia at all costs - Ruined my trip and left me stranded! I'm writing this review as a warning to others after my disastrous experience with Expedia. I've used them for all my travel bookings in the past, but my latest experience was a nightmare. Expedia's mistake left me stranded at Heathrow Airport, missing my flight and causing me immense stress. The issue began when Expedia ticketed me incorrectly, providing a false record locator. As a result, I couldn't obtain a boarding pass from Delta, and their customer support was unable to resolve the issue. To make matters worse, Expedia's customer service was unhelpful and unresponsive, refusing to reimburse me for my missed flight or assist in finding a new flight back home. The level of incompetence and lack of customer care is appalling. I've lost all trust in Expedia and will never use them again. If you value your time and money, stay far away from Expedia. Rating: 1/5 stars (and that's being generous)