Overview
ExpressPassport has a rating of 3.9 stars from 300 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ExpressPassport most frequently mention customer service, post office and easy process. ExpressPassport ranks 3rd among Passports sites.
Instant Feedback
I will come back and change my 1 star rating once I get my refund. I went in with my paperwork that I downloaded had everything I needed only for the post office to tell me I needed a referral letter which you all did not include. I would like a full refund since I could not use your company. Thank you in advance. Reference #GW-7E*******D
The 1800 number they will never answer. Try for yourself. The email will never be responded to. Again try for yourself.
4 business days before departing the US for the Cayman Islands I realized
My passport was expired! Jessica@ Expresspassport provided every detail I needed
To get my passport renewed in this short time period! The website was very user friendly
And the step by step emails kept me informed of the whereabouts of my passport during the
Entire process.
Then Andi in the billing department helped me through a hiccup with my credit card.
Expresspassport was amazing!
Super duper ultra mega FAST
Work came up on very short notice, needed a renewal and express passport did the job right.
They said I would get my passport in 15 days but I got it in 5... great doing business with.
Both customerservice representatives that I spoke with were very helpful and patient. Looking forward to my first vacation in over 5 years. Glad my passport is safely in my hands and not wandering its way through the post office system.
I had a lot of questions but the woman that helped me was very good at her job. I ended up paying less than I thought because I didn't actually need my passport in 24 hours. Good thing I called because I was ready to order the most expensive option!
Staff was friendly and helpful. I probably didn't even need the service but since my cruise line recommends a passport, I went ahead and did it anyway. My passport is good for 10 years now so I guess I just need to travel more!
My husband purchased this even though I didn't think we needed it. Turns out I was wrong! It takes soooo long for normal processing. We ended up getting all of our passports within 8 days including the weekend. The price was necessary or we would have missed our one vacation a year.
I would recommend this service to everyone who needs an expedited passport. I received the best customer service and received the renewed passport within two days. Sandra and Antonio were very helpful. Sandra took me through the whole process on the phone and made sure i did everything right so there were no errors. Thank you again
Big shoutout to the Express team. I think I called them 12 times or more but every time they were friendly and patient. I asked every question I could think of and never once did they make me feel dumb or stupid for being so nervous. Great company if you need a rush passport.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members