Extra Space Storage

This company is trash! I been renting there for a year and they have played me so much. They raised my rent and didn't even tell and when I call they go oh, we can give you a discount. I was paying 132 when it started and then they changed it to 150 and told me after the fact and then they change my rental fee to 230! How in the hell do you jump that far and STILL NOT TELL ANYONE! I AM PISSED AND ALL THE LADY COULD SAY TO ME WAS OH WELL IM SORRY YOU FEEL THAT WAY. Well you should be sorry because times are hard and you think it's cool to mess up peoples money and not even tell them. I don't hate people or companies but I definitely hate them now I have to find something place to go and pay ANOTHER MOVING company because y'all wanna play people.

Within a year of renting here, my rent has gone up THREE TIMES, and is now a full $40 over what is available to a new customer on-line FOR THE SAME UNIT.
What part of this doesn't feel like price gouging?
I've rented from ESS since 2019 in Charlotte, Tampa and now Pittsburgh. The other 2 locations never raised my rent. But this one in Pittsburgh has gone nuts!
Don't rent here unless you like inflation.

BAIT AND SWITCH! BUYER BEWARE.

I have no issue with the property or the nice folks who work there. However, I take HUGE exception to the two price increases they have levied on me in just 12 months. My 10 by 10 unit went from $155 to $167 to $193, all in 12 months. NOT ACCEPTABLE!

He facility I stored my items was located on Bardstown Road in Louisville, KY. Security is virtually non-existent. They have numerous break-ins and have made great efforts to keep the people renting the lockers from knowing about them. None of these crimes are ever solved, and stolen items never recovered. Despite reassurances that they are correcting the problems, that is just completely untrue and break-ins with entire lockers trashed and pilfered is a recurrent problem. I moved out the same day after I discovered a break-in and they refused to refund the remainder of my rent until I threatened to take them to court. Learn from mine and many other former tenants: AVOID THIS COMPANY IF YOU VALUE YOUR PROPERTY!

This place has Rats! Was told they were taking control of it but after reading other reviews and talking to other tenants it's been this way for years. I complained and wrote a review and now have been kicked out. They falsely accused me of being talked to 6 times about being on premises after hours. I have there largest unit there and have to move everything else where. Big burden to me but they don't care as long as I'm not there spreading word about their critters. I've seen the rats on several occasions one as big as a cat. They've torn through our property stored there. Hopefully haven't had their babies in our boxes like others have had. There's rat feces and urine on everything. Little creatures have been everywhere knocking things over and breaking belongings. They munch on sponges pull cords into holes. But some how extra space not disclosing this issue has made us the bad people by making others aware of the issue. I've lost thousands of dollars in property plus have to relocate while they keep making money. This place sucks. I don't know whose worse the rodents or the humans who run the place!

They don't disclose this but every 3-4 months they reevaluate the value of your unit and change the price. My monthly bill doubled. I will be living out ASAP and not giving them another penny.

This is a company that could not care less about people or their belongings stored in their facilities. They definitely crossed a line that should have never been crossed and did not need to be crossed in our case. They are scam artists and much worse. They do not care how they mistreat their customers. A manager at one site knew that a storage unit contained not only generations of sentimentals but evidence necessary to prove an assault. The manager, with the blessing of the higher ups, "disposed of" "trashed" as they told us, everything left that we could not get out in one day and asked for a few extra days. We paid thousands upon thousands over a period of yrs after fleeing a domestic situation; this manger knew everything about our situation and coldly and callously tossed out evidence that could have convicted a serial child predator. Now you know who you do business with if give your money to Extra Space Storage. This is NOT a company with any feelings toward humanity. Also, they were hit with a class action lawsuit in 2019 for "bait and switch" tactics. **WARNING! Do not trust this company.**

DO NOT RENT FROM HERE UNLESS YOU WANT ALL OF YOUR ITEMS TO BE COVERED IN RAT FAECES! I am upset that I even have to give them a one star. Absolutely disgusting. Please do not rent here whatever you do!

Existing Customers - Beware of large rate increases! Extra Space storage doesn't care about their existing / long term customers and they have no rhyme or reason to the frequency (or percentage) of rate increases for existing customers; Their business is strictly supply and demand and they are more than happy with allowing existing customers leave if they don't want to pay the rate increase so they can draw in the next unsuspecting victim. They aren't really willing to work with you that much either. Site Managers say they have to check with Corporate... Corporate says it is up to the Site Manager. I have multiple units and all of them have been slated for a LARGE increase (68% after 4 months, 52% after 24 months, 32% after 9 months). I'm okay with reasonable annual increases, but this is crazy. Even if there is another Extra Space Storage location that offers a lower price; they'd rather make you move your stuff than to give you the lower rate.
You can't sign contract for long term even if you wanted to. This allows them to force the increase on their existing customers. However, if market demand was low, you won't see them contacting you to LOWER your rate!

This is the worst storage space rental I have ever had in my life wish I had known my storage could/would increase whenever you all choose to do so I won't have never rented a storage with your company. In all my years in different states & different cities where I've rented a storage unit not one has ever changed rates on my while I was in a contract... I will be sure to never use your services again & tell everyone of my horrible experience so they won't suffer the same fate. & The Lady supervisor I believe at my location is RUDE DISRESPECTFUL & HAS NO CARE OR CONCERNED FOR CUSTOMERS... CAN'T WAIT TO BE OUT OF YOUR UNIT & DONE WITH YOUR BUSINESS WILL NEVER DO AGAIN HORRIBLE HORRIBLE HORRIBLE EXPERIENCE! PLEASE PEOPLE STAY AWAY THESE PEOPLE WILL CHANGE THEIR RATES AT WILL AT ANY GIVEN TIME... WISH I WOULD HAVE KNOWN DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE! 1257 S Hairston Rd Stone Mountain, GA *******

My experience with Extra Space Storage was very rocky start to finish, The staff was professional but anything other then showing us the unit itself they couldn't do much. Shortly after we moved in, they had a line break with the sprinkler and we had to move all our belongings to another unit closer that was available. We were charged extra for the unit since it was bigger and the only thing we could do about our belonging was to report it to insurance. They don't take any responsibility for your items if they are at fault. When we took our belongings out of the unit they simply canceled our account without speaking to us 3 days after we he had paid for the full month and since the account was canceled we had no way of getting any pro rate and they refused to refund any of the payment. This is after speaking with the staff who are trained to cancel the account without reaching out, customer service, the district manager, and a call from the corporate office. But everyone was very friendly about how they would not be able to help us in any way. They do however encourage reviews immediately after renting from them, I can only assume in hopes of burying any negative reviews they have.

His name is angle he gets way to friendly an makes me very uncomfortable approached me one day an actually made me cry assumed I stay here when I come here to do other work an get away he gets off at 6 site closes at 10 open at 6:30 doors at 10 come in early to watch cameras an when I'm not in his view he looks me out of the bathroom as well as that means no one else like me that rents a storage here can use the restroom he makes me very uncomfortable an honestly I can't wait till I can move to a different storage an have my belongs an myself uncomfortable when here I plan on making a complaint to the property owner an harassment charges

DO NOT GET IN BED WITH THESE SNAKES! I rented a storage unit from these shysters two or three months ago and now that I finally have all of my stuff moved in they have raised my rate from $72 to $151 per month! Said that it was based on "demand" and no it was not a teaser rate. TREAT THESE CROOKS LIKE A RATTLESNAKE!

The Extra space storage at 2701 Nevada Avenue in Golden Valley, MN is staffed by a rude, incompetent, and disrespectful customer service worker. On signing up for a storage space the first time, she lied to this customer about running a special that would lock in one price at signing. That proved false two months later. Instead of $70, I received a price jump to $125 monthly. Yesterday morning, 2/11/23, I stopped by to update my payment after returning from abroad. The lady customer service representative became combative and confronted me very rudely with colorful words. She unapologetically accused me of leaving unattended vehicle in the parking lot of Extra Space, and saying to me: you have to be responsible. When I asked if this was a mistaken identity or complaint, she called 911 for the police to throw me out of the Extra space property. Little did the customer service lady realize the police received better training than the training she received as a customer service rep to interact combatively with customers. I waited until the police arrived. The police introduced himself, asked what was going on and admonished me to take the issue up with corporate. I left standing a troubled, incompetent and rude customer service representative that will eventually run that business under the ground because of her nasty attitude to customers who pay her salary.

Poor service and she needs to be retrained or replaced!

When this place has a Rate Increase, they tell you about the Rate Increase the Same Day your current monthly payment is due, so if your going to look around, they have you for the entire month.
So, you pay the current month and if you don't like the rate, you have to PAY for another facility and Extra Space Storage at the Same Time.
I received Notice on the Due Date. Had I been Notified 2 weeks earlier, during the Current Month, I would have rented elsewhere and Moved during the Last week of my rental at Extra Space Storage. Now I have to prepare to pay for 2 Storage Units SCAM!

This is the worst storage unit facility I have ever been to In My Life ordered my unit online with chili come at a discount in a free month rent the next month it came due Albertsons buys out supposed to pay $170 when I disputed it the office manager advise me that she would call and get back to me that was three days so I called the fourth day and was told Again by another worker that she get back to me before 1 and still told that I'm going to have to pay $170 because I'm late when I explained that your manager and you never got back with me so you increase the rent rate on the unit by delaying me I would tell anybody do not rent a space from these people their shysters

Do NOT rent here, the place is not secure even though they tell you the gate is secure and the cameras are working! All lies! Our boat was stolen after someone broke the gate. It was never reported to the police. We went to get out boat and it was gone, after calling the police the manager said that the gate was broke weeks earlier but he never called the police and never checked the cameras! When asked to review the camera footage he told the police the cameras were not working! When the cameras were fixed you can see two men breaking the gate and stealing our boat, however the cameras are so old and blurry you cannot see the license plate or the description of the robbers. How can a storage facility claim to be secure when the cameras don't work or are blurry and the gate was easily opened! Extra space Storage takes no responsibility for any of this, no responsibility for not reporting to the police, no responsibility for cameras not working, no responsibility for the gate being broken! After months of no response we got a call from their insurance company who said they take no responsibility for the theft and hung up on me! Whoever owns this business needs to shut this place down! Please save your stuff and don't rent from this awful business!

I have four units with Extra Space Storage on ******* Telge Road, Cypress, TX ******* and has been at this unit for a few years before Extra Space but them out (two-three months). Since they have been bought out the price of my units have almost doubled! And on top of that My RV, less that four-year-old unit has been hit. They say they have looked at the cameras on the row and have not, I repeat- NOT been able to locate who hit it. It was hit so hard it darn near knocked it off the stand. I guess this is how you treat your long time customer. None the less since I have paid for this month I will leave my units there x4 but you best bet they will not get another dime from me! Let me ask, did you bother to see who was parked by me prior to see when they moved out and look at the cameras around that time. Since they have taken over, many folks have left the facility. I am sure they will not be at that location long with the rates and unsupporting the clients. Lets see if the COO responds to this email.

LOCATION. 1722 west J8. LANCASTER CA *******
SANDRA VENTURA AND MATTHEW GIPSON
I GIVE A 5 STAR AND WANT TO COMPLIMENT
THE KINDNESS CARING PROFESSIONISM
OF. SANDRA AND MATTHEW... THEY ARE AWESOME...
They NEED STEAK AND LOBSTER COMPLIMENTARY
DINNERS ABD A BONUS:-)!
ALSO THIS FACILITY IS THE BEST STORAGE PLACE I HAVE EVER
BEEN TO OVER THE YEARS WHEN NECESSARY TO USE A STORAGE
FACILITY... HATS OFF TO SANDRA AND MATTHEW AND FOR
AN EXCELLENT RUN FACILITY...
I WOULD RECOMMEND THIS FACILITY TO ANYONE NEEDING
STORAGE... VERY REFRESHING EXPERIENCE
THANK U
BLESSINGS
JAN

On 7/24/21 the facility wasn't available to the patrons at the Sussex Ave. Newark NJ location until 10:00 AM. The Saturday hours are 8 A. M - 7 P.M. I arrived at 9:30 A.M. ( in a uhaul by the hour rental) to find a line of cars waiting outside the facility gates. I decided to call their customer service line and was advised the facility should be open. The website display a gate access code. The code isn't applicable to the Newark NJ Sussex Ave location. The phone agent was only able to reach the asst manager. This person was said to arrive within. 30 min. The agent said she provided my name and contact to Area Mgmt. A call back is to be seen. I am taking into consideration this ordeal occurred on a Saturday. While on phone w agent a staff member showed up however he didn't have access to office or main access doors leading to storage units. Luckily the staff person tried all doors and found one unsecured allowing patrons to units. Never saw asst mgr. This experience is unacceptable. I will definitely seek another storage facility and will end my new relationship with Extra Storage ASAP. Can you imagine a new prospect showing up and seeing this circus? This is a poor reflection on the Newark facility's manager and staff. Smh.