Extra Space Storage

I am renting unit 414 in Dacula, Ga. This month they raised my monthly rent by $50. This is now $80 a month higher than the rate advertised on their web site. No notice, no explanation, no response to my phone call.
Beware, bait and switch.

Every year they raise the rent and I just received notice they are raising the rent fee again and at Thanksgiving/Christmas time. Ruining my holidays. You shouldn't rent from Extra "Cost" Storage if you live on SSI. Management must have changed a couple years ago. The first few years I rented from them they didn't raise the rent. Then all of a sudden now, they are raising the rent at least once a year. The CEO must be new and wants more profit. I now am going to be forced out of renting from Extra "Cost" Storage. They are pricing me out of my storage unit that I've had for over 8 years. It's not right greedy people. It's a kick in the rear end especially at this holiday time of the year. I'm so angry with you greedy people. Now this old 72 year old body aching man has to go to the expenses of moving out of your greedy fingers. I take all of this as an insult and abuse of Senior Citizens. If I move out I will never rent from Extra Space Storage again. Greedy greedy people. I wonder how many people like me will have to move out because of your greediness? It's a big burden on us. A terrible way to do business with people.

I began my rental on August 18,2024. Today is November 11,2024. I just received a notice that my rental rate is increasing to almost double! This place uses bait & switch tactics. Beware!

DO NOT USE THIS COMPANY. I signed up with an internet special. After 3 months they more than doubled my rate, telling me there is fine print in the contract that allows them to raise rent at their discretion. They simply have to send you a 30 day notice that they are raising it. They do this taking advantage of the fact all your stuff is moved in and you are forced to deal with rate hike. Super shady tactic. The sales rep Scott should have at minimum been required to mention this, especially since it is such an extreme price increase. Sad that they pedicate their business model to prey on people like this. Come to find out this is something they do on a regular basis to lure and trap customers.

9485 Lyndon B Johnson Dallas Tx Employer:
B.Salazar 3/27/24. Called about $56 increase in unit with no prenotice. Salazar was very understanding and quick to respond with resolution. Thank You! This locations c/s is a 9.5

This business will charge you extra money without notice bring up your rates without notice there is nobody to talk to when you have an issue you are given a fake email to contact. Building is never cleaned bathroom never had toilet paper changed never seen the hallways ever get cleaned place is disgusting. Staff is disgusting and thinks being flirty makes her laziness okay. Do yourself a favor and don't rent here I'd rather pay more money somewhere else than deal with this company there are no carts and when there is one and you try to use it there is such a decline that your belongings will roll away on you. Was told insurance doesn't cover stolen possessions here!

I am so disappointed and disgusted with this company. I put my stuff in storage before temporarily moving across the country to be with my 8-year-old niece who is fighting cancer - needless to say this is a very difficult time. This company advertised a rate and increased it by MORE THAN DOUBLE after a few months. I just looked on the website... storage units that are larger than mine, and on the first floor (more convenient) are cheaper than what they are charging me.

Ms. Roberta $#*!ens I'm here to thank you for putting the company you represent in first class position by displaced your professionalism to me and to the world that extra space really hired some great employees.
My moved out of extra space storage located at 1900 Windsor Place in Texas USA was a very sad story because I was not in the country. But because you have a heart of human being and with all your managerial ethics, you devoted your time with patience and listen to me and I followed your directions and my things were removed successfully by UPS to the final destination and for that I thank you millions times and I thank extra space for hired a manager who can understand the customers pain in time of emergency needs. Thank again Ms. Roberta stay well and stay blessed.
Madam Esther.
3/7/24

She has been very helpful and answered all the questions that I asked. I would highly recommend this company to my friends and family because of her professional demeanor and skills set

This is the most expensive self storage!
The people working there are rude!
The place is very uncompromising to help one in a emergency situation!
Emergency happened. Had a friend empty unit. She thought the lock was theirs and put it back locking the unit. (I didn't know she locked it)
Is now 5 days past due. They say they emailed me for payment. They did not!
She then said "oh well, it's not our responsibility to email u". (Y tell me u sent one). So they lie also. I said I'd unlock today and even give u the lock.
The answer is NO. Only if I also pay 224.60.
They will not let me unlock the unit for them. They wanna keep charging me every month.
It's 5 days over and it's empty and will not let me unlock for them without that payment!
I do not have that kind of money after this emergency!
They are unwilling at all! They have no compassion!
I do not recommend them.

I got called out of my name. The bottom line is they have no accountability from the sites employees to the site managers and then their district managers. There is no one else to talk to about these managers. They call you once and when you call them back they don't call you back. I requested one free month to be compensated. I didn't don't even get an apology from them. So I'd tell others looking for storage space don't give this here business your business. Thank You

Excellent customer service. This location is super clean, well lit and well maintained. The staff is very friendly and professional, ready to answer all your questions. Thanks to Mr. Kirk for above and beyond help.

The Hebron Carrollton Texas location. I so regrets getting a unit in Texas with this company, customer service Horrible, rates go up every 3 to 4 months and I am renting a closet literally and paying 91.00! Have not been a Year and on 2nd rate increase. Please avoid speaking with Carl at this location! He over talk you and won't let you finish your sentence, then continues Talking while you are Trying to talk! Getting out of there ASAP! Do not! Rent there🙏🏻🙏🏻

I have had to house my belongings in their facilities in Platte Canyon Colorado for a number of years. Past managers have been wonderful. Within the last year there were changes in management and I was treated in a very unprofessional borderline unethical way. Fortunately, those individuals aren't there anymore and Carl and Elizabeth have been great to work with. It is a lovely site with a beautiful mountain view and is very clean - but they are pricey. They raise their prices after 3 months and periodically. I would have rated them higher if I hadn't had a recent bad experience. Fortunately, they have fixed it.

The storage unit, at store #1178 is clean with easy access. Most important, the managers Kathleen Grant and Tom Farrel were very professional and helpful. This is the first time I have ever rented a space and Kathleen calmed my anxiety and was very helpful. I will reccomend this storage facility to friends. I feel my property is secure with Extra Storage at this site.

My first review was a good one because Leigh is a person that has good customer service skills. But she forgot to mention that this company would try and mess me over! Now for the company it self someone is a gold digger in that corporate office or the CEO for that matter. I have only been in my unit all most 4 months paying $123 a month. I get a notification that my rent will increase to $208 that's $85. I've known storage companies to go up $10 after about a year. That's how the last place I was did. I just wanted a unit close to my house and this is what I get. This world we live in I know God isn't pleased with how greedy man has become! Everyone wants to price gouge and that's not right. Why try and make it hard for your customers? You people should be ashamed of yourselves.

My unit was one of several broken in to on State College in Anaheim. Zero security cameras near my unit and a flimsy hasp that was easily cut by occupants of the nearby homeless encampments is their idea of "exceptional security." If you value your belongings, store them anywhere but this dump. They've also reduced access hours due to construction, so I had to take time off work to meet with their staff regarding the theft. My car is filthy because much of the property isn't even paved - and you're dreaming if you think the dirt won't get into your unit as easily as the the thieves.

Everyone must be aware of these rental storages. The least I can say is that they are criminals. Don't make business with them until authorities investigate and make laws that protect us.
I lost about $100,000.00 along with my job and health at Extra Space Storage in Dallas (TX) and have proofs and leads that incriminate the storage manager and his wife.

I have been leasing space well before extra space storage bought the facility which was over two years ago, I believe? I have a large locker and its big bucks every month! The prior owners would do almost anything for you and they were even smart enough to have several porta potties on site. When extra space took over guess what, those were the first thing to go! So now, I pee in a coffee can and pour it out on site! What a bunch of jerk's! Just the other day, I needed ONE simple bucket of water so I asked for one in the office. Well guess what, OH no I'm sorry we dont have any water. I was flabbergasted to say the least. Of course they have water, they are just to lazy to get you any. So I looked around and low and behold, i found a frost free hydrant at the end of my building. It has a lock but it was open. See what I mean about F N lazy? JERKS!

I am writing this review to express my deep dissatisfaction with the services provided by Extra Space Storage, specifically at the location 5801 W W.T.Harris Blvd, Charlotte, NC *******.

Today, we experienced a significant loss when approximately $40,000 worth of my husband's lawn care equipment was stolen from our storage unit. Shockingly, despite the alleged security measures in place, none of the cameras captured the incident. The thief somehow managed to avoid detection by exploiting a hole in the gate.

To add to our frustration, when we approached the staff with legitimate concerns about the security system and video footage, they displayed an audacious attitude and seemed upset by our questions. This lack of cooperation and nonchalant response is completely unacceptable.

The dismissive behavior, deflection of responsibility, and overall dismal customer service raise serious concerns. It appears to be more than just a random incident; the possibility of an inside job cannot be ignored.

I strongly advise potential customers against using Extra Space Storage at this location. The evident lack of commitment to safety and protection is alarming, making it clear that these aspects are not high on their priority list. Our experience has been a nightmare, and we hope others can avoid such a distressing situation by choosing a more reliable storage provider.