Extreme Restraints

Seems like I'm in the minority, lol.

There were problems with the shipping, but it seems more to have been UPS than Extreme Restraints. It was a huge headache. Ended up having to pick it up at a nearby UPS location.

Nevertheless, I've ordered twice from this website, and I've got no complaints. Items are exactly as they appear in the pictures. Good quality -- you definitely get what you pay for.

Sending is extremely discreet. It comes in a simple brown box, taped (so you can tell if someone opened it), with just your name and the initials XRLLC.

4 stars, because I didn't receive an email when it was shipped, so I had to manually check on the website, but that's just being nitpicky.

Overall, excellent service!

Fairly large selection with reasonable prices - I like this site as it is one of those purely online stores with fairly good selection of gear. The best part of the site is the large variety of dungeon furniture which is hard to find at decent prices. Overall, I think this site has great bang for the buck. Merchandise is of good quality as well.

I WILL NEVER ORDER FROM THIS SITE AGAIN! This is by far the worst company i have ever dealt with in my life. Everything about the process was painful. My delivery never arrived and then i was informed weeks later that it had been returned to them. It took dozens of emails and numerous messages left on their phone before i had to finally speak to a manager to even get my order re-sent. During email conversations i had to repeat myself on many an occasion and the information provided from their so called customer service representatives continually contradicted themselves. I WILL NEVER DO BUSINESS WITH THEM EVER AGAIN!

Their shipping policy is a SCAM. I'v bought plenty of items that other company ship to your door when you pay for shipping. These guys get ups to ship for an ADDITIONAL COST on top of their shipping cost. It a SCAM to boost prices of their items. Their are better company's to shop for online selling the same products at better prices if you factor in the extra cost of shipping. DO NOT BUY from them unless you plan on paying extra for a item. Their is no discount it's a FRAUDULENT SCAM.

If everything works, this site is good. But when it fails? Oh, boy do they suck.

Like DL. Below I ordered some items and chose the standard shipping, but when I looked at my receipt the site had changed it to express. Now I know that I didn't choose wrong because I was extremely careful about my choice because the same thing happened to me in September 2013, but I thought it was my fault back then.

So twice the site has changed standard shipping to express shipping at the last stage of ordering. And since you don't get a confirmation screen there is no way to stop is.

As soon as I noticed this I emailed them and asked them to change the shipping option. The answer I got was that this was not possible. I then asked them to cancel the order. This wasn't possible as well.

I then tried to get their "customer service" to acknowledge that there is a fault on their site (no such luck) and to refund me for the shipping charges. After fighting with them for a week I get told that I'd get store credit. That was a week ago and I've still not seen any store credit.

Oh, and since UPS sucks as well I haven't gotten my package yet and it would have been faster with standard shipping.

When Extreme restraints have your money they don't care $#*! about you. I would stay away from this company if I where you and go shop somewhere that cares about you as a customer.

This Junk Is Garbage ( With No Warranty), I Spent Over $400.00@ 1 time, & 1/2 didn't work when i got it & 1/2 Of The Other 1/2, I Used Maybe 5 Times & They Don't Work Either ( Take It Or Leave It, But I Say DONT WASTE YOUR MONEY.

I purchased a toy, but what I got was NOT what was advertised. It was advertised as 4" fully inflated, but it was 5" DEFLATED. It was terrifying and completely unusable except as a weapon to scare of intruders. When I contacted them about it, they offered me a 15% refund FOR THEIR MISTAKE. I was expected to take the financial loss for them! DO NOT BUY FROM THESE PEOPLE.

Do NOT buy from this company. They don't respect or care about their customers in the least. They are simply the greediest, rudest company I have ever bought from.

DO NOT buy from this site - THEY WILL STEAL FROM YOU. I put in an order for about 35$, which was all I could afford at the time. I did not get a confirmation email from my order, but I did check very carefully and read the return information because money is tight for me right now. When I received my order, 3 items had been added to it (and charged to my credit card) to total well over $200. Again - $200 that I did not in any way authorize to be charged to my credit card. When I emailed several times and again when I called, I was told that there was "no way" this could have happened and I "must have" put the items in my cart (even though I had never put these items in my cart), and that they could not accept the items back (even though I had not opened or touched them and was ready to send them back immediately in their original wrapping) or refund my money. No one that I talked to was willing to listen to my story or even discuss options - I was basically told I must be incapable of reading a total before I enter my credit card number.

Spent 157 dollars and 2+ weeks later i have not received my goods. Sent a message and never received a reply back.

My order was canceled without an update and I found out by myself. They did not return the money either.

I had recently made an order valued at $214.25 to ExtremeRestraints and was soon sent my order confirmation e-mail. All appeared correct, my full order was listed in the e-mail. A day or so later, I received my shipping confirmation e-mail with shipping code... Out of all the products I ordered, only two items were listed (which mind you, were the two cheapest items). Assuming this to just be an error, I waited for my packaged only to be disappointed to find that I had received only those two orders instead of my full order. Checking my statement, I found that they had taken the full order price out and had not refund anything. I sent them an e-mail with copies of the order confirmation and the shipping confirmation for comparison explaining exactly what happend.

The company responded and told me the order had been shipped and that it states it was left on my porch.

I wrote back and told them that I had explained that in my previous e-mail, that I had received a packaged, but the order was incomplete, and informed them of the items I was missing.

After several days, I received this e-mail

"Thank you for your email. We are only able to locate one order under your name. In your order EX********** which was placed on September 24,2015, this order only contained items ST100 and AD699. Please advise if you have placed a second order containing the items you have listed below.

We look forward to your reply."

It appears that this site/company may be a scam and I'll have to dispute this order. I sent them one more e-mail clearly explaining the issue, and once again copies of the order confirmation and shipping confirmation... Highly disappointed because I had hoped the items would have been here before this weekend...