• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

120
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user christianl415
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

Had a great experience. Even though I had to convert CDN to US funds this was still cheaper than my local store.Love that shipping includes duties. No hassle.

Thumbnail of user thomasw2695
1 review
0 helpful votes
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January 19th, 2023
Verified purchase

I have always had a great experience shopping at extreme terrain. Always super fast shipping and ready to take care of any issues in a professional matter. Thanks

Reason I chose this business:

Product availability, and proven shipping speed.

Thumbnail of user nathanb805
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

Thought this would help the whistling noise on my soft top roof. It did but now leaves a ringing and noise. So basically I traded one problem for another and it won't go down.

Reason I chose this business:

Cause it has the dam product.

Thumbnail of user robertp3725
1 review
0 helpful votes
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June 24th, 2022
Verified purchase

They are as close to OEM parts I could find. Would have like the installation to be easier but that's a toyota for you. Loved the packaging that was foam fitted for better transportation.

Reason I chose this business:

Best price on the closest thing to OEM

Thumbnail of user kevinm3847
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Pricing was better than most places I have looked for this product. Shipping was fast and free, which is always great! Install will be happening this week, so, I cant comment on that yet.

Reason I chose this business:

Pricing, fast free shipping

Thumbnail of user danield2440
1 review
0 helpful votes
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July 19th, 2023
Verified purchase

Purchase was quick and easy, as well as shipping to Canada. Called to make sure I had the right part for my Jeep and brother hooked me up with a small discount! Will come back if I need parts!

Reason I chose this business:

Very reputable!

Thumbnail of user pauld2305
1 review
0 helpful votes
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May 28th, 2022
Verified purchase

Other than Fed Ex getting confused with my address and the resultant nonsense to get that straightened around, I got my item on time instead of early. The bed cover looks and fits well.

Reason I chose this business:

Has what I wanted at a reasonable price.

Thumbnail of user robertc6844
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

Looks great did not be happier. The worst part of my experience is doing one of these reviews because I say something and they do not like it. Do you want me to use a certain amount of letters?

Reason I chose this business:

Always good products for A good price.

Thumbnail of user ryanm1547
1 review
0 helpful votes
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September 23rd, 2022
Verified purchase

Fast shipping, parts I ordered had a few things wrong but still worked. Screws that came with my tail light covers were too short and one on the brake rotors had a gouge on the inside edge of it.

Reason I chose this business:

3 day free shipping.

Thumbnail of user stanleyb289
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

The reason for the one star is that I was ordering through a phone call with one of your reps CHRIS and tried using my Visa credit card but your system rejected it for some odd reason so I changed cards and that too was rejected which means that YOUR REPRESENTATIVE CHRIS WILL. NOT RECEIVE HIS COMMISSION...AND TO ME THAT IS TOTALLY UNACCEPTABLE. I again tried to place my order online using those same two cards and again they were rejected...AGAIN THIS IS UNACCEPTABLE! I wound up using my PayPal account for the order. Unless these problems are resolved, and I have to be notified by an email or phone call that both of my complaints has been accomplished... THEN I WILL NOT DO BUSINESS WITH YOUR COMPANY AGAIN.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear about your experience.
I see you were able to get your order placed.
If you have any questions or if you would like to
Discuss your feedback- I would be happy to speak with you about it.

Amy
EXT 1257

Thumbnail of user lisam822
3 reviews
25 helpful votes
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June 3rd, 2020

I purchased running boards in September 2019 from Extreme Terrain for my 2019 Jeep unlimited. They were not installed ( did myself) until end of October... My Jeep has not been off roading and park inside a garage. The boards were over 300.00 so I'd say
Mid-range price point. Today June 2 2020 less than 1 year... I notice the paint is bubbling and it is rusting! Literally less than 1 year! Now it is just one section and only on 1 board... wow weird... it must of been defective since both have been in the same environment And only one area/side is affected... so I called assuming not a big deal and they will stand behind a product. WRONG... which is why you should steer clear of this company! Who sells a product that is OBVIOUSLY DEFECTIVE... and tells me you only had 30 days to return!
Umm well I guess I'm (Un)lucky that it didn't rust within 30 days! Like how can you give 30 days! I did not want my money back... I didn't want a new set I literally wanted 1 drivers board to replace the rusted one on my NEW Jeep. I didn't even think car parts actually rusted anymore! Except junk so there you go... junk is what I received. So just pay the uncharged price at the dealer since they would stand Behind their product... For at least a year!
Ridiculous! If you zoom in on photo you can see the bubbling of the paint... this is not near heat not the area that is stepped on...

Thumbnail of user steveh3684
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase
• Updated review

I have yet to install the modification to my jeep. I will update when I do.

Reason I chose this business:

Reason? Well you were the cheapest from your competitors.

Delivery was quick.
December 3rd, 2023
Verified purchase
• Previous review

The order I placed is exactly what I ordered. The step by step video was and will be very helpful.

Reason I chose this business:

Good reviews and the easiness of install.

Thumbnail of user daveyg10
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Ordered product twice because the color was wrong twice. How do you get it wrong Twice.

Reason I chose this business:

Because l thought they would do the right thing.
And send me the correct product

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for bringing your concerns to our attention in your review. We've noticed that you've already engaged with one of our customer service representatives regarding this matter.
If you find that there are additional details or if you need further assistance, please don't hesitate to reach out to me at extension 1257.

Amy

Thumbnail of user markm5581
2 reviews
0 helpful votes
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August 9th, 2023
Verified purchase

After a lot of research placed this order. Called a specialist last month never received call back with an answer. Called again spoke to another specialist who was very helpful helped my decision.

Thumbnail of user danig81
1 review
0 helpful votes
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May 28th, 2023
Verified purchase

Issues with freight choices and their delivery options. They had limited selection of availability and made it difficult for delivery. I went to pick up package myself.

Reason I chose this business:

Used them in the past

Thumbnail of user johnw8125
1 review
0 helpful votes
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April 2nd, 2024
Verified purchase

Box was damaged in 4 places, but radiator was not damaged.

Reason I chose this business:

Purchased from before..

Thumbnail of user susand2893
2 reviews
0 helpful votes
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May 1st, 2023
Verified purchase

I ordered five tires and wheels a tire carrier front and rear numbers. Please start order on Monday and had everything by Friday. We are extremely grateful.

Reason I chose this business:

We've been looking at different places for a year now preparing for this build. We liked The options your company provides.

Thumbnail of user leonk133
1 review
0 helpful votes
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November 2nd, 2022
Verified purchase

Fed ex had said package was delivered at my door. I got home searched for 3 different days and no package. I talked with Extreme Terrain and they helped fix the issue quickly.

Reason I chose this business:

Good prices and have in stock mostly what I need.

Thumbnail of user jacobl540
1 review
0 helpful votes
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April 3rd, 2023
Verified purchase

Extreme Terrain has a great selection of quality parts from quality manufacturers. I will certainly be using them as my go-to website for future projects as well!

Reason I chose this business:

They have a easy to navigate website that allows me to configure parts to my exact Jeep.

Thumbnail of user steveb2875
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

The rep I live chatted with was incredibly helpful, and was clearly excited about helping to build out our new "toy". Had greta ideas, and made suggestions I never would have thought of!

Reason I chose this business:

Hear through the grapevine you all are the best gig going

Thumbnail of user robs853
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Staff immediately answered the online chat questions and helped differentiate between two similar products. Placed the order soon after and it arrived without issue 2 days later.

Reason I chose this business:

Price, product in stock, and customer service

Thumbnail of user davido1488
1 review
0 helpful votes
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April 9th, 2022
Verified purchase

Someone hit and broke the outside edge of my license plate holder. Not sure when or how. Started looking for replacements and Extreme Terrain had the best prices and easiest website to navigate.

Thumbnail of user luisa811
2 reviews
0 helpful votes
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January 14th, 2023
Verified purchase

While placing my order I needed some assistance, started chatting online and they offered to call instead. Within minutes I had my questions answered. Excellent customer service!

Reason I chose this business:

Customer Service

Thumbnail of user davids8218
1 review
0 helpful votes
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June 1st, 2022
Verified purchase

Experience was very good shipment arrived fast. Weird that all 4 fender flares shipped at different times and arrived different days but hey I got them all so who cares. Thank you kindly

Reason I chose this business:

Ordered from you before haven't had a problem yet.

Thumbnail of user bryanl447
1 review
0 helpful votes
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December 15th, 2022
Verified purchase

The products are made very well. Directions to install are easy to read and follow ( could use a little more detail in some situations). Shipping is quick!

Reason I chose this business:

Great products, good price and customer service is great!

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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