• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

Write a Review

Overview

Extreme Terrain has a rating of 4.4 stars from 9,453 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,377
Neutral
177
Negative
443

Instant Feedback

40,726 reviews

119
See all photos
How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,453)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user padreandref
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Package is well sealed & items taken good care of. Quick delivery & i will definitely purchase again.

Reason I chose this business:

Good reviews

Thumbnail of user coryt129
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

These rotors look great, easy to install and they arrived within two or three days after I ordered them. Would definitely recommend them.

Reason I chose this business:

I’ll ordered from you guys before and I haven’t been disappointed once, also getting entered into the yearly giveaway Jeep is a huge bonus.

Thumbnail of user brandonh1186
1 review
0 helpful votes
  • Send Message
September 23rd, 2024
Verified purchase

Purchased what showed to be a complete set for what I needed to fix my Jeep turns out it doesn't come with everything pictured……. AND IT WAS NOT THE RIGHT PART

Thumbnail of user deniseg1295
1 review
0 helpful votes
  • Send Message
September 11th, 2024
Verified purchase

Box was damaged but not the product! I would buy again. Looking for accessories for my new Jeep next!

Thumbnail of user richg192
3 reviews
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

Ordered the center console cover. Decent product it has popped off twice. But I think it just needs to break in.

Reason I chose this business:

Reasonably priced.

Thumbnail of user michaels11019
2 reviews
0 helpful votes
  • Send Message
August 13th, 2024
Verified purchase

Dealer said part was on back order and I was going to have to wait over a month for it. Extreme terrain has it readily available and got the part to my house in a matter of days.

Reason I chose this business:

Because you had the part in stock and readily available.

Thumbnail of user jonathanr1413
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Bought a wheel and tire package, weights are already falling off and none of the tpms sensors are working, I now have to take them to a tire shop to fix the issue.

Reason I chose this business:

I have bought stuff from American muscle in the past

Thumbnail of user richardb6320
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Order was Easy & quick, Pictures of items, detailed in color, vehicle fit, and total cost. I received in 3-days…, Thank You 😊

Reason I chose this business:

The web site shows ALL items in details, colors, vehicle fit, cost! All I need to get what I need ASAP… 😎

Thumbnail of user dennish1455
1 review
0 helpful votes
  • Send Message
July 29th, 2024
Verified purchase

I have been shopping for a month to find the right wheels for my 2024 Tacoma and the tire and
Wheel experts are incredibly knowledgeable and even second guessed their information with
Another expert to be sure that I would get the exact fit.

Thumbnail of user garye769
1 review
0 helpful votes
  • Send Message
July 18th, 2024
Verified purchase

This is the second time I have ordered from Extreme Terrain and the parts that their website said would fit my jeep doesn't fit. I got a shade mesh for running topless that on the site said it fit a 2024, but when i got it, it said fits 18-21 jeeps and the cords would not work on the front net. I also got red trim for the overhead speakers that said they fit the 24 and they were 2" to short. I will be contacting them to send these items back.

Reason I chose this business:

I was told it was easy to order and the parts always fit. That might be true for the JKs, but I have not found that to be true for the JLs so far.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Gary,

Sorry I missed you, I just left you a voicemail explaining the return process so you do not need to contact us for this, I apologize again for those 2 items not fitting your 2024 Jeep as advertised. I hope in the future we can get this rectified for you. If you have any further questions or concerns please do not hesitate to give me a call back at ext 1896.
Hope you have a great day!
Allison

Thumbnail of user kimberlyc2308
2 reviews
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

This product shipped quickly and arrived on time. They were the correct parts I needed. I would recommend purchasing from Extreme Terrain.

Reason I chose this business:

I choose Extreme for my son's jeep parts because the customer service was available when I was able to shop. They knew exactly what I was looking for and provided the quote after our conversation.

Thumbnail of user sherrye241
1 review
0 helpful votes
  • Send Message
August 1st, 2024
Verified purchase

Ordering online was easy and simple. Click a few keys and then check out. I also like the fact that what I ordered could be delivered straight to my mechanic.

Reason I chose this business:

Recommended by my mechanic.

Thumbnail of user jaredg217
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

Best price for oem radiator. Fast delivery. I have ordered several items from Extreme Terrain. They never have disappointed me.

Reason I chose this business:

Reliable Oem Jeep parts. Speedy delivery.

Thumbnail of user jenntaylor66
1 review
0 helpful votes
  • Send Message
August 14th, 2024

Orders were wrong. And months to get resolved. Manager couldn't even go out of his way to speak to me. So expect a run around and missing parts, and inexperienced sales experts.

Products used:
fenders tires soft top

Service
Value
Shipping
Returns
Quality
Thumbnail of user scotth2980
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

Ordered the Red Rock stubby with the Jeep emblem over the 4th of July holiday. The price was great, got free delivery, and it was promptly delivered three days later along with a couple other items I got great deals on during the sale.

Thumbnail of user jenniferh2769
2 reviews
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase
• Updated review

It's very easy to install, the instructions say to be sure the windshield is clean it went on in 5 min flat looks amazing

Reason I chose this business:

Thought it looked cool for our tj sport

This site is amazing, we are a 4th time jeep owners...
October 1st, 2024
Verified site experience
• Previous review

This site is amazing, we are a 4th time jeep owners, everything you would need for accerieros and any thing else it's here l9ve it

Reason I chose this business:

Because the prices are out standing! With alot of research for parts. This is the place to go period!

Thumbnail of user chriss5261
1 review
0 helpful votes
  • Send Message
July 20th, 2024
Verified purchase

I ordered the parts I needed and was happy with the product, however the constant emails after the sale are absolutely ridiculous! No less than 10-15 emails after the sale, push-push-push will drive customers to block the site and seek other sources!

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Hey Chris,

Thank you for your feedback we appreciate you taking the time to write your review. I understand your frustration and I will pass your concerns along to the proper party. If you need any additional assistance please feel free to chat us online, give us a call or reach me directly at ext 1896.
Thank you!
Allison

Thumbnail of user brandonl895
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

I appreciate the product videos. They were a great help to make sure I was getting the correct part and knew what I was getting into with the install.

Reason I chose this business:

Part availability.

Thumbnail of user stephanieb3153
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Cody helped us change rim size. We were very pleased and excited to get our rims and put on so quickly.

Reason I chose this business:

Type of rims I wanted to order.

Thumbnail of user michaelm14652
1 review
0 helpful votes
  • Send Message
August 10th, 2024
Verified purchase

Great product, reasonable price, fast delivery. Easy to order from Extreme Terrain. Verified fit for 06 LJ. Installtion suport and installation video available when I go to install.

Reason I chose this business:

Best source of parts

Thumbnail of user jens618
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

Rails are good basic steps, there's a bit of give to them and my husband had to grind a hole bigger to attach. Overall, value for what you get.

Thumbnail of user montem84
2 reviews
1 helpful vote
  • Send Message
August 11th, 2024
Verified purchase

Needed a couple of items for the Rubicon. Extreme Terrain had both items and multiple versions of each. I was able to compare and select and received a very good product.

Reason I chose this business:

Started research with google and that lead to Extreme Terrain.

Thumbnail of user herminioa3
1 review
0 helpful votes
  • Send Message
August 8th, 2024
Verified purchase

I ordered the cover master top for my 23 Jeep Wrangler and I am missing clips to secure the back window and I still don't have any one. Call me or send me parts.

Thumbnail of user johna6005
1 review
0 helpful votes
  • Send Message
September 5th, 2024
Verified purchase

Thank you! Fast shipping and great communication. My second larger purchase with ET and it was a breeze.

Thumbnail of user stephenh2595
1 review
0 helpful votes
  • Send Message
July 30th, 2024
Verified purchase

I have ordered multiple items from Extreme Terrain and everything has been awesome! Shipping prices are amazing and usually arrive a couple days early. Highly recommend!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

How do I know I can trust these reviews about Extreme Terrain?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Extreme Terrain?