• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,509 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    255

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,401
Neutral
175
Negative
447

Instant Feedback

40,841 reviews

120
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,509)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user ericm2614
1 review
0 helpful votes
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April 1st, 2024
Verified purchase

Quality parts and super fast shipping. I will use them again for sure.

Thumbnail of user cindiw53
1 review
0 helpful votes
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October 28th, 2023
Verified purchase

Ordered a front guard grill was exactly like the one that was already on my Jeep, price was good and had it within two days. I'll be using you all for a lot more of my Jeep orders.

Reason I chose this business:

You cater to Jeeps and had exactly what I needed. Great Customer Service.

Thumbnail of user joshp422
1 review
0 helpful votes
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September 9th, 2023
Verified purchase

My buying process was great. I also added on local installation, which will happen in a few days. There has been a ton of communication throughout the process which is ideal.

Reason I chose this business:

I worked worked with the IT team years ago as a vendor.

Thumbnail of user edwarda814
1 review
0 helpful votes
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March 31st, 2024
Verified purchase
• Updated review

Love the weather tech products, they fit perfectly

Love all the options
February 1st, 2024
Verified site experience
• Previous review
Thumbnail of user gerardov42
1 review
0 helpful votes
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May 10th, 2022
Verified purchase

The pictures on the company web page are not enough to really appreciate how this type of Headlight look on a Toyota Tacoma 2006, I have seen other models with more pictures on headlights, and the instructions are not very specific on how to connect the halo lights, When I chat for assistant i was told to take it to a near by electric shop so they can help me, and honestly that is disappointing,

OK

Reason I chose this business:

I have bought from you guys in the past

Reason I chose this product:

Because it was a simple clear lens design, and a good price

Service
Quality
Thumbnail of user s.eliass
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Tge installers are not professional at all they left parts sitting on the concrete floor all got scratched plus my grill got scratched up did not know to installed the trd Sheild back on tge underbody

Reason I chose this business:

Last time and first time never again.

Thumbnail of user amyd1475
Amy D. – Extreme Terrain Rep

I am so sorry to hear about this. Thank you for leaving this feedback.
Please reach out if you'd like to discuss.
Thank you.

Amy
EXT 257

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am so sorry, this is not what we want to hear about an installer.
I apologize for your experience with them.
If you would like to discuss, please reach out.

Amy
EXT 257

Thumbnail of user dannyj194
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

I order two sets of RedRock 1.5" wheel spacers for my 2016 Jeep JKU 75th Anniversary Edition. The price was great and the shipping was fast! They arrived one day sooner than the projected delivery date. When I got home there was a large box on the front porch. I immediately wondered what it could be because I knew the ET order was supposed to be delivered for another day, plus the box was too big. To my surprise, it was my ET order! I couldn't image why the spacers would be in such a large box. I opened it up and they had shipped three sets instead of two. I went to the ET site and started a "chat". I explained that I had received my order with additional spacers being in the box. The ET associate immediately emailed me a return label and the next day the additional parts were on their way back to ET.

Reason I chose this business:

I have had nothing but great experiences when I’ve ordered from ET! If I’ve had questions I’ve been able to get quick, accurate answers. I believe they take their customer’s satisfaction seriously, plus they provide quality products at competitive prices!

Thumbnail of user alfredb171
2 reviews
0 helpful votes
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March 30th, 2022
Verified purchase

My experience has been great with you guy's every thing that I have bought so far has been top notch I've spent a little over 3,000.00 so far and I'll be spending around the same amount

Thumbnail of user patriciay125
2 reviews
0 helpful votes
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July 8th, 2022
Verified purchase

The questions were answered and I was provided a welcome dollar amount off my first purchase. The items arrived but I haven't had a chance to unpack the hoist yet. Will be doing that this weekend.

Reason I chose this business:

They had what I needed at a cooperative price and they were the only place that wasn’t back ordered.

Thumbnail of user kennys182
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Not happy with first header did not fit like you said had to purchase a different header. Hopefully it fits. Been tore down for three weeks. Hopefully tomorrow it will be on the road again yahoo.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for the feedback!
Please come back and give us an updated review on your header.
If you have any questions, please let us know.

Amy
EXT 257

Thumbnail of user brians2012
1 review
0 helpful votes
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May 7th, 2021

Worst customer service I have ever had! Ordered lug nuts for my tacoma, sent the wrong ones, won't take them back, can't get a refund! Should have read the review's, My Bad! Stay away from Them!

Tip for consumers:
Use at your own risk.

Products used:
None

Thumbnail of user jerrads2
1 review
0 helpful votes
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August 1st, 2022
Verified purchase

I recently ordered a pair of front bumper corner covers to get rid of the hideous chrome ones that came on my truck. Install was painless & the covers look factory! Super happy with the purchase.

Reason I chose this business:

Online search.

Thumbnail of user dalea283
2 reviews
0 helpful votes
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March 20th, 2023
Verified purchase

The TeraFlex Bed Rail system arrived in good time, was easy to install in under an hour, and is a vast improvement over the "pinch" mounting system I had been using before. The rails themselves, as well as the moveable tie-down points are "beefier" than those available from the vehicle OEM.

Reason I chose this business:

Ease of ordering, simplified shopping, and competitive prices.

Thumbnail of user steveg2089
1 review
0 helpful votes
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September 2nd, 2023
Verified purchase

Bumper is awesome have no issues there it came banged up which isn't extreme terrains fault it's fedex the video for this bumper made it seem like it unpack and rock n roll and it's not the case the lights don't work with newer Jeeps come to find out and you don't get the in and off switch like it says you do in the video also received instructions for a 2013 Jeep when I purchased for a 2023 Jeep however I was impressed with the quick response time I got from nick the tech and his explanation of why it doesn't work hopefully they will make the products available to work with newer model Jeeps soon as I do like this company and would like to keep my business with them

Reason I chose this business:

Quality stuff just need to really read before you buy as some products don’t really go the way the videos show you on installation

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you so much for your feedback!
If you have any questions- please let me know.

Amy
EXT 1257

Thumbnail of user edh503
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

The seat covers were shipped in a timely fashion. Covers are excellent quality and relatively easy to install. Received box with a rear passenger head rest missing and no installation paper work. Upon calling in to get the missing head rest was told I couldn't get one because just the head rest wasn't available. I was told I would have to ship the complete order back and order a new order. The covers were installed at that time and I wasn't going to remove them and have to reinstall the complete set again. After speaking with 3 customer services reps. I was sent another complete set and was told to take the missing cover out of that box and ship the remaining product back. Poor customer service in my mind.

Thumbnail of user edw459
1 review
0 helpful votes
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May 11th, 2023
Verified purchase

Ordered. Was told it would be delivered 4 to 6 weeks and received in 6 days. Awesome place. We've never had any issues with them. We always go to them first!

Reason I chose this business:

Never bad experience

Thumbnail of user masonm196
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

Matches my jeep exactly. Messed ours up with a kayak falling off of the top sadly, but the wife replaced the mirror with this one. Can't wait to get it on!

Thumbnail of user josephh1754
1 review
0 helpful votes
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August 24th, 2022
Verified purchase

Charity was very helpful as usual. She took the time to go over different options to make sure I bought the one that would fit my needs and wants the best

Reason I chose this business:

I get all my Mods from Terrain

Thumbnail of user kathrynm914
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

Awesome company for jeep parts, thank you very much, I know the two will fit, but not sure on the skid plate until my brother does it. Your company is awesome.

Reason I chose this business:

The best jeep parts ever.

Thumbnail of user marks5958
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

When preparing for installation of the Molle panel for my 2023 Ford Bronco 2 door I could not make sense of the hardware provided. On close scrutiny of images from the company the hardware provided was not the same as what was used for the installation photos.

In addition, the scan image provided to review the installation was not even for my vehicle. It was for a Ford F150 side wall installation. Overall not a very satisfying experience and now I have to spend additional time sorting out how to get the correct hardware.

Thumbnail of user gregoryf503
1 review
0 helpful votes
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August 15th, 2023
Verified purchase
• Updated review

Shopping for the product was easy after I made my decision, delivery was prompt, and product arrived as promised. Loved doing business with this company.

Nice easy website, simple to find what i need
June 23rd, 2023
Verified site experience
• Previous review
Reason I chose this business:

Best place to find Wrangler gear

Thumbnail of user luisa933
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

The running boards shipped quickly, packaging was great, nothing missing. Pretty straight forward install. Watch the YouTube video on install. Very sturdy and sharp looking.

Reason I chose this business:

Better price at the time.

Thumbnail of user kath108
1 review
0 helpful votes
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December 6th, 2022
Verified purchase

I ordered a grill for my Jeep Wrangler. After I placed the order, I didn't receive a confirmation number. Just a notice on the screen to go to my email account to validate my email. I never received an email to validate and then couldn't check on my order because my email wasn't validated. I called customer service and explained what happened. The CS rep said they resent the email. Never received it. I asked to have it sent to another email which they did and still never received the link to validate. I then saw they charged my credit card and when I told the CS, they informed me it was because I validated my order. Which I never did. I then asked to cancel the order since I wouldn't be able to track it and they asked me the reason why I wanted to cancel. Really?! The whole process was frustrating. My credit card still shows the charge and I now will most likely have to dispute with my bank. Not sure if this is a scam?

Thumbnail of user toshr
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

I was not happy to learn AFTER the fact, when checking my credit card statement, that all your pricing is in US funds. Your site boldly describes "SHIP TO CANADA, NO HIDDEN TAXES/FEES", yet nowhere does it say which currency it is.
I get emails, but all your coupons/discounts only apply to US citizens. Disappointing to find that out when checking out. Spread some love to Canadians please.
Speaking of emails... I like to get them but NOT EVERY DAY! Is there a way to manipulate that?

Reason I chose this business:

I wanted parts!

Thumbnail of user kens963
2 reviews
0 helpful votes
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November 23rd, 2022
Verified purchase

Great service. Great product. The Rugged Ridge tire carrier has eliminated the slapping noise caused by tailgate sag - I'm totally satisfied. Easy install - no drilling.

Reason I chose this business:

Convenience. Price for product that I know other Jeep owners have used and given good reviews for.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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