• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,360
Neutral
176
Negative
439

Instant Feedback

40,732 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user samm1611
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

I ordered an open box rear bumper for a Toyota Tacoma. After a little prep painting, I installed the bumper and it looks great! Open box purchases can be risky but this worked out great.

Reason I chose this business:

Good products at a good price, with great reviews.

Thumbnail of user lukem519
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

Purchased a pair of high mount brake lights/spoiler. Super easy to install. Put on my 2019, hard top wrangler. Looks great!

Reason I chose this business:

Price was fair (on sale item).

Thumbnail of user nicoleh1702
1 review
0 helpful votes
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March 30th, 2023
Verified purchase

This was a second steering stabilizer order after MORRIS4x4 cost me over a week with shipping a product that would not fit even after speaking to one of their "experts". On top of the delay from the wrong product, it took TWO WEEKS to get the return authorization. I am confident this will fit after speaking to many manufacturers to confirm that there is NOT a dual stabilizer available for an un-lifted Jeep.

Reason I chose this business:

Morris 4x4 screwed me.

Thumbnail of user stepheng2028
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Received the item, needed to return because it did not fit, submitted pictures multiple times and still received emails that pictures were required. Still no resolution

Reason I chose this business:

Has what I thought would fit.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that.
I have reviewed your order and I see your return is set up.
If you have any questions-
Please let me know.

Amy
EXT 1257

Thumbnail of user dianes2700
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

Extreme Terrain was wonderful quick delivery. Unfortunately the led lights on one side of the grille do not work. I need to contact customer service to see if they can replace the led lights

Reason I chose this business:

Large selection. Good prices

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback.
If you need any assistance please reach out to our
Customer service. We are happy to help.

Amy
EXT 1257

Thumbnail of user jeffreyp276
1 review
1 helpful vote
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May 20th, 2020

Website had a coupon offer as follows:
"GET $50 OFF on 5/28 when you spend $200 now USE CODE: MAY50
1. Spend $200 between now and 5/17 using the code above
2. Earn a $50 off a $300 coupon to use between 5/28 and 6/4
3. Your coupon will be emailed after you complete your purchase. Limit one per customer."

So I spent $230 on 5/15 and no coupon was emailed. I called to inquire as to why that was and girl that answered knew nothing about it. She kept putting me on hold to ask her supervisor my questions. I was told that there isn't any coupon that will be emailed and that I had to spend another $200 to get the coupon applied. I stated, "So you're saying I have to spend $400 now to get the $50 credit?" Her response? "Well, technically, yes."
If you can make any sense out of line #2 on their coupon you're doing better than I am, "Earn $50 off a $300 coupon..."? So my coupon is worth $250 now?
I tried to attach a photo of their coupon, but I was unable to size it right for this site, but you are seeing a direct quote above. No credit was ever given to me.

Thumbnail of user laurenk642
1 review
0 helpful votes
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March 11th, 2023
Verified purchase

Quick delivery and quality products. Tail lights were super easy to install. Headlights didn't have all the things we needed to install them, so had to go out to buy them which was frustrating.

Reason I chose this business:

Quality parts

Thumbnail of user darlenep412
2 reviews
0 helpful votes
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February 4th, 2023
Verified purchase

I bought one item one time and have been inundated with a flood of email advertising- like a dozen ads and videos and bull$#*! surveys. Get on these jerk's mailing list is a mistake.

Reason I chose this business:

Apparently I’m not too bright.

Thumbnail of user timothyl787
1 review
0 helpful votes
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April 23rd, 2023
Verified purchase

The packaging was great. But, the delivery guy dropped both packages dead center in the middle of my walk way. Didn't even try to get it close to my house. Wide open. Not even on my porch.

Reason I chose this business:

Extreme terrain has always been amazing from products online to customer support.

Thumbnail of user timv75
2 reviews
0 helpful votes
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April 22nd, 2023
Verified purchase

Hate to brag on sellers but they were able to pull a stock item and ship it to be in a reasonable amount of time. What more could you expect. Actually, some sellers may not be able to do that.

Thumbnail of user clifh3
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

The exhaust installed in about an hour. The hardest part was removing the old exhaust. Everything fit great, and it looks and sounds awesome! I'm very happy with everything I've bought here!

Thumbnail of user tammyb1292
1 review
0 helpful votes
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March 3rd, 2023
Verified purchase

I did not receive my complete order. I have notified by email and still have no conclusion to where it is or if another item is being shipped. This was my first order and it's very disappointing

Thumbnail of user rodneyl241
1 review
0 helpful votes
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June 3rd, 2023
Verified purchase

All parts were delivered as stated, I was disappointed the Freedom Off Road trackbar did not have a grease fitting on the frame end. I guess that is the reason for the lower price.

Reason I chose this business:

Shipping time.

Thumbnail of user jenniferw3508
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

MY ORDER WAS CANCELLED 3 TIMES BEFORE I HAD TO SPEND 45 MINUTES ON THE PHONE MAKING SURE IT WENT THROUGH. THEN I HAD TO CALL AND ASK FOR TRACKING AND INVOICE TO BE SENT TO ME. AND TO TOP IT OFF THE NAME ON THE INVOICE WAS COMPLETELY WRONG.

Reason I chose this business:

WE ARE WORKING ON A VEHICLE FOR A CUSTOMER AND HE CHOSE THE PART FROM THIS WEBSITE.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I see that you have contacted our customer service.
I am so sorry to hear about your experience.
If you have any other questions-
Please let me know.

Amy
EXT 1257

Thumbnail of user hueys20
2 reviews
0 helpful votes
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June 29th, 2022
Verified purchase

Ordered a tow hitch and grab handles as well as microfiber towels. Good prices, fast shipping and I needed to change my order but it was already in shipping so I got a $15 voucher, can't beat that

Thumbnail of user devonj54
1 review
0 helpful votes
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February 4th, 2023
Verified purchase

My overall experience was better than good but findng what I was looking for was hit or miss and meant wading through page after page of things not even related to my simple search.

Reason I chose this business:

Both the items were in stock and had the best prices. And the shipping was free.

Thumbnail of user galek41
1 review
0 helpful votes
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August 4th, 2023
Verified purchase

Order of product went very well. Easy to navigate through web site very informative about product what comes in the box. Installation videos to watch. Can't wait to receive item.

Thumbnail of user williamh4746
1 review
0 helpful votes
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June 28th, 2023
Verified purchase

Staff was extremely helpful when I received my package and it was completely damaged from the delivery. I did. This is great care in quickly and promptly solving the problem.

Thumbnail of user colbyn9
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

The parts came on time the fit was perfect and there was even a design upgrade not mentioned for longevity. I would definitely recommend the company and products they sell.

Reason I chose this business:

Internet search

Thumbnail of user maryn1292
1 review
0 helpful votes
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April 28th, 2022
Verified purchase

Got a ten dollars coupon and then when ordered the product that I wanted there was a notification that this coupon did not apply to this particular item. Go Figure

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext. 257

Thumbnail of user jonm40
2 reviews
3 helpful votes
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September 14th, 2020

Ordered five pre-assembled rims, tires and TPMS sensors. Found out all TPMS sensors were loose when tire went flat Within first month. Year-and-a-half later TPMS sensors are bad and all they say is nothing they can do for me.

Thumbnail of user nathanp510
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Wide variety of options, delivered fast and easy to install.
I would say they could lay off the amount of emails I received, I don't need 10 emails a day.

Thumbnail of user iank204
1 review
0 helpful votes
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June 26th, 2022
Verified purchase

I love the site, I've purchased several products over the last few years. This last product was not up to par for what I've come to expect from Extreme Terrain.

Reason I chose this business:

I like the sites interaction getting reviews and tutorials right there in one place.

Thumbnail of user russellf261
1 review
0 helpful votes
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August 28th, 2022
Verified purchase

Great website, easy to navigate, and included installation videos. The customer pics sections on the product pages also gave a great visual of how the product looks in real life.

Thumbnail of user kylew614
1 review
0 helpful votes
  • Send Message
February 3rd, 2023
Verified purchase

Pictures showed the actual damage. I was worried it would be bent or have more damage. Honestly the pictures made the scratches look worse than they actually are. Fast delivery.

Reason I chose this business:

They had the wheels I liked and I had purchase from them before.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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