• Extreme Terrain

2024 CUSTOMER CHOICE AWARD

Extreme Terrain

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Overview

Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.

  • Quality
    254

Proactively asks for customer feedback

This company responds to reviews on average within 23 days

Positive reviews (last 12 months): 84.5%
Positive
3,360
Neutral
176
Negative
439

Instant Feedback

40,732 reviews

119
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How would you rate Extreme Terrain?
Top Positive Review

“I don't have time for your stupid fucking review bullshit.”

Brent B.
10/3/24

I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely

Top Critical Review

“The company that doesn't care!”

Anthony T.
9/29/24

My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer

Reviews (9,457)

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Reviews that mention popular keywords

customer service (1789) shopping experience (509) quality product (293) return process (34) fog lights (61)
Thumbnail of user josepht1449
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

To date, I've been able to order what I needed and received it sooner than expected. Your pricing and selection is competitive, and customer service has always been top notch.

Thumbnail of user valerieg394
1 review
0 helpful votes
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May 3rd, 2022
Verified purchase

This was my first time ordering anything from this website. It was a smooth, easy experience. Item shipped in a few days after purchase & took 2 days to arrive!

Reason I chose this business:

Got lucky with a google search.

Thumbnail of user jimmyl236
2 reviews
0 helpful votes
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August 19th, 2022
Verified purchase

I find that Extreme Terrain is the best place to shop for mods based upon selection, price and shipping. They also have the best videos. I can't get enough mods!

Reason I chose this business:

A go to place for everything a Jeep owner needs…or wants!

Thumbnail of user thomasr1682
1 review
0 helpful votes
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May 1st, 2022
Verified purchase

Door inserts look really nice however they are wider than they need to be and hang over almost 1/2" over the metal door jams. Antenna looks great and fits well.

Reason I chose this business:

Recommend by couple different friends.

Thumbnail of user alanb1122
2 reviews
0 helpful votes
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July 23rd, 2022
Verified purchase

Great price. Fast shipping. Packaged well. Good fit. Included instructions poor. Good value for the money. Fun sound. Install time, couple hours because of poor instructions.

Reason I chose this business:

Restock Brand

Thumbnail of user richardp3259
2 reviews
0 helpful votes
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November 14th, 2023
Verified purchase

Price was reasonable, parts seam to be of good quality, shipping was fast and free. LED DRL lights could use some better installation instructions but, I was able to find them on the internet.

Reason I chose this business:

Good selection and reasonable prices.

Thumbnail of user luiss565
1 review
0 helpful votes
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September 20th, 2022
Verified purchase

It's has always being a good experience dealing with Extreme Terrain, either on line or by phone. The guys always try to be as helpful as posible, very professional. And their shippments are fast.

Reason I chose this business:

Because they have basically everything that You can need to fix a Jeep Wrangler. No need to waste time looking in different places.

Thumbnail of user tomn642
1 review
0 helpful votes
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June 18th, 2022
Verified purchase

Quick and easy, some what vag, as specifications on the size, length, width, and height. Attaching hardware included? Or I may not have found it, looked couldn't find them.

Thumbnail of user daniela1939
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

I was so pleased with the service and the quality of the product! They estimated a week or so for delivery and I got it in about three days. Surprised, pleased, will definately do more business!

Reason I chose this business:

Found what I wanted at your site.

Thumbnail of user kellyr1343
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I received my order in a timely manner, but it was not the items i ordered. I've completed the return process of the item and I'm hoping the correct items will not be shipped. Thank you.

Reason I chose this business:

Best products

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I am very sorry to hear that you received the wrong item.
If you have any questions- Please let me know.
I would be happy to speak with you.

Amy
EXT 1257

Thumbnail of user tonyf866
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

ABSOLUTELY TERRIBLE. PICTURES HAD LEAF SPRINGS, SHOCKS, U-BOLTS, HARDWARE, ETC IN OPEN BOX ADVERTISEMENT. WHEN PACKAGE ARRIVED THERE WERE NO LEAF SPRINGS. CALLED AND WAS TOLD LEAFS WERE NOT INCLUDED. THEIR MISTAKE. FU DID OFFER A 200.00 REFUND AND IT WOULD COST AN ADITIONAL 600.00 FOR SPRINGS. NEVER AGAIN! SENT PACKAGE BACK!

Reason I chose this business:

WISH I DIDN'T. WILL NEVER ORDER EVER AGAIN!

Thumbnail of user gerardl109
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

You guys screwed up my order BAD. I ordered on the phone, verified 2x the parts were for a Jeep Gladiator Mohave, and yet you guys sent the WRONG winch and bumper. How does it get screwed up this bad. Not to mention the tire debacle, I will ONLY order inexpensive stuff from you guys from now on, you pretty much lost my respect and business

Thumbnail of user johnh6753
1 review
0 helpful votes
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May 18th, 2022
Verified purchase

Giving 1star because that as low as it goes not happy at all with my purchase I completed my order said it was being ship waited for it to come in the mail never showed up but they charged my card had to call and flip out on the phone before I got a refund I will never order from this place again feel safer buying from a meth head on Craigslist do not buy from here not recommend if you want what you pay for this place is a $#*!ing joke go to lane automotive ask for Dan the jeep man way better service and products they were going to give me a discount if I left a good review seems to me they must buy all them 4 stars

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

I'm so sorry to hear about your experience!

I have attempted to contact you by phone and sent you an email so that I can help.

I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user billm1998
2 reviews
0 helpful votes
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October 25th, 2023
Verified purchase

Great product. I thought for the price they would be average. Delivered right away and put them on the same day. They went on easy and the quality was awesome.

Reason I chose this business:

More products for my jeep

Thumbnail of user rickn243
1 review
0 helpful votes
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June 8th, 2022
Verified purchase

Found what I wanted at the ET website. Price shopped other suppliers but bought from ET because I've always received good products and service from them.

Thumbnail of user uriahs7
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

My package arrived at my house a day early which was great. The installation was easy with no complications. Now my jeep no longer makes noise or have any wobble in the wheel.

Reason I chose this business:

I chose Extreme Terrain because of the product availability. Autozone, advance auto parts, Napa and even the dodge dealership didn’t have one on hand. The order wait for where my area was over 2-4 weeks.

Thumbnail of user andyp351
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

I get about 3 or more emails a day since I ordered what I needed. Please stop emailing me that many times! May be think about 2 times a week at the most...

Thumbnail of user michaelh4739
2 reviews
0 helpful votes
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November 18th, 2022
Verified purchase

Purchased wheels and tires. They were delivered when promised and bolted right on. Installed rear deck and rock light's with no issues. Updated my grill and hood. Both jolted on and fit perfectly.

Thumbnail of user angelah1934
1 review
0 helpful votes
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November 13th, 2022
Verified purchase

I asked a ton of questions and they were answered very quickly and correctly. I paid more on your website because you knew your product than the manufacturers website and their chat staff

Thumbnail of user noreenn19
1 review
0 helpful votes
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July 7th, 2022
Verified purchase

The ordering process was simple and easy. I was disappointed that a coupon I had received had expired 2 days prior. Hopefully I will be completely satisfied with the purchase for my Jeep.

Thumbnail of user giulianam13
Support R. – Extreme Terrain Rep

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Thumbnail of user alexanderj233
1 review
0 helpful votes
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October 13th, 2022
Verified purchase

It only took 4 days for me to receive my order. I ordered on a Friday, and got all parts of my order on Tuesday. I will definitely order from extreme terrain again!

Thumbnail of user paulak491
1 review
0 helpful votes
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September 4th, 2023
Verified purchase

Not too many words needed. Ordered on a Monday and received the first of three items on Thursday with all items received by Saturday. Easy order, easy check out!

Reason I chose this business:

Best price on the items I wanted

Thumbnail of user sharond1811
1 review
0 helpful votes
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January 4th, 2023
Verified purchase

I am buying a piece at a time to customize and personalize my jeep. Love the selection and pricing and how it lets me know if will work on my jeep or not!

Thumbnail of user hansn38
1 review
0 helpful votes
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December 19th, 2022
Verified purchase

I got the Raxiom Axial Series Plateau LED Tail Lights; Black Housing; Smoked Lens (18-23 Jeep Wrangler JL), Item #: J*******-JL.
The how-to video was great and the lights came quickly.
They were pretty easy to install but now the Jeep thinks the lights aren't there, although they work just fine. They've got the clicking sound like they're faulty, even though they operate perfectly and look great. I would rate the experience 5 out of 5 if the console accepted them as working.

Reason I chose this business:

This is the top retailer, from what I can see, other than Mopar. This is my second or third order.

Thumbnail of user frankiec102
1 review
0 helpful votes
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November 22nd, 2022
Verified purchase

Item arrived as described. Works very well. Happy with the quality. One star off because the item was missing a screw needed to install it so I had to go to the hardware store for one.

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.

Business History

Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.

Company Representative

Thumbnail of user giulianam13
Support R.
Typically responds within 23 days

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