Extreme Terrain has a rating of 4.4 stars from 9,457 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Extreme Terrain most frequently mention customer service, fast delivery, and great experience. Extreme Terrain ranks 4th among Auto Parts sites.
I am thankful for your business and timely delivery but tired of $#*!ing reviews with everything. Please just do a simple box check of satisfied and rating. Don't make me type something, People are busy working and don't appreciate the endless review game. Sincerely
My first experience was good but boy when you need them to step up for their mistakes, they can't be found. Therefore, my last experience was so bad I will no longer do business with ET, a company who only cares about a sale and doesn't care if their mistake causes problems for the customer
Easy shopping and shipping was on time but the part that was ordered was plastic and in the video it was seen as a metal so I had to order a different one made of aluminum
This hoist worked great. It took a while to put together, but it wasn't too difficult. The directions weren't very clear, so we used a you tube video.
I saw the hoist that would work for our situation in the catalog.
Good inventory, fair price. Shipping with USPS sucks. Have yet to get an order on time.
Thank you for your purchases for your 2017 Wrangler as well as your feedback.
Please let me know if you have any questions.
Amy
EXT 1257
I have been a customer of Extreme Terrain for several years and have always been very happy. Customer service, returns, great quality ect never had an issue, until today.
I ordered a Rugged Ridge jk jeep CV driveshaft repair kit and u joint on April 16,2020. I sometimes order stuff and then order more stuff and then 2-3 or 6 months later get around to installing everything. Yesterday i finally got around to having the time to work on the jeep replacing rotors and pads ( also purchased at Extreme). Well i found out about the Rzippa joints. So i tried to order a new drive shaft from Extreme, but they were out of stock. So i ordered a shaft from Tom Woods direct, deliver in 5 days, good price, nice people.
Ok so today I call Extreme return dept and they tell I can't return the CV kit and u joint because of the return policy, 30 days, ok shame on me for not reading the return policy, but really jeep parts, are they out of date, spoiled, not even touched. I even offered to pay a restocking fee, no dice.
Sign me probably gonna find a new jk supplier
Very easy to install without too much of a fuss. I'm very pleased with my purchase. Much Appreciated. Will continue to looks for more opportunities to obtain better parts/upgrades.
I chose ET due to previous transactions and friends who recommend the site.
I recently ordered side steps for my 2024 Wrangler Willys XE. They were delivered promptly and I installed them the same date. I just ordered the hitch extension today, and it's already on its way.
Put items in my cart but was unable to check out with the computer. Had to use a mobile device to complete the checkout. Was told by an email I had a $10 credit but it never showed up at checkout.
I am very sorry to hear about your experience.
If you have questions about a credit or would like assistance applying
One when you are placing an order- please reach out to our customer
Service. We are happy to help!
Amy
EXT 1257
So many different ones to pick from and I liked them all! But after I chose and paid it didn't take long to get them. Great experience! Fast shipping!
For Jeeps and they had everything that I liked. The magazines are handy that come in the mail too.
It was an easy and quick installation process, but one thing I wish it was different about it was if the led bulbs were bright white instead they're amber.
A friend recommended me to check the website.
The Delivery of the product was great. The Trucking company customer service was helpful and accommodations were made so I didn't have to take the Whole day off work.
Your the only ones that had it.
I love window shopping on this site but i finally said screw it and bought some parts, checkout was simple and im excited to purchase more from this site
Excellent. Jeep had death wobble after new tract bar. Tie rod needed new end links. Just as fast to replace the whole bar. Added new steering stabilizer to boot.
Fast and easy.
Quick and easy. I have order 3 or 4 times now from Extreme, and have always had a good experience. Quality products, good customer service care and follow up.
Have been using them for awhile. Always happy with the service.
Very pleased with the purchasing experience. My order arrived quickly and I received a follow up email from Extreme Terrain to make sure that I had received my order.
Great selection of products from my Jeep Gladiator.
Arrived on time and looks great! Easy installation, need to align to make sure its square with your Jeep, predrill small pilot holes, and it will be easy to run the screw in!
Has all the toys, gadgets and upgrades.
Everything was great. One little problem all wheel weights where on the bottom of box. All rims will need balancing again. Overall everything looks great.
Like the website.
Great selection and information! Site was easy to navigate and shipping was fast! The pictures of customer installs were also great. Highly recommend Extreme Terrain!
Great selection, pricing and information
If I could leave negative stars I would, extreme terrain does not stand behind the products they sell nor do they help their customers in the way they advertise. I've been buying parts from extreme terrain for a very long time now but they stopped a few months ago when the bumper I bought from them, that I had owned for a year, was rusting. Powder coat peeling off by the sheet. I called to get help and for lack of better words extreme terrain did not care not did they show in any way that they would help.
Not just that I call about a back glass hinge on my tj wrangler that I unfortunately purchased from extreme terrain. They simply wouldn't just send me one trunk hinge as a replacement (also only owning this product for 2 years with no warranty advertised on the product) nope. They offered me store credit and wanted me to pay the difference for a pair of hinges rather than just take care of a customer.
I have spent 4,000 dollars with extreme terrain and I really wish I hadn't. They won't help anyone with any product problem no matter how much you spend or how nice you are.
Please do your self a favor and buy some where else.
I'm so sorry to hear about your experience!
Please feel free to reach out if you would like to discuss your feedback.
I hope to hear from you soon.
Amy
Ext 257
Chat experience helped me get the parts I needed but did not call out the difference in Dana 30 and 44 options. I ended up ordering one of the wrong parts... but half of that is on me.
Quality, delivery, cost
We ordered the complete set of door hinges in the black for the 2002 wrangler. We got the parts and inspected them and they appeared just fine. Finish was fine, but the bolts were obviously the week spot. The front window hinge upon comparison is about half the size of the original. The thickness is also not to par. The door hinges seemed fine, but they are a tad smaller than the originals which honestly some engineers should have known to make them a little larger to make sure they cover the old worn area. The biggest disappointment is that during the whole purchase, quality control doesn't even check to see if the hinges fit inside of one another. Shocker, they don't. Then the new windshield hinges come with a new bushing and the new bottom hinges do not. So how do you sell a set of hinges and they don't even fit together? I understand that the hinge size and thickness isn't going to be as good as the original, but for the hinges not to fit together is just ridiculous and lazy on your behalf. It basically says we just want to sell the parts out the door and not care about your quality and devotion to your parts. So now I have to send them back and purchase from some where else. I am not going to fight with the hinge and grind/sand just to get a new part to work.
Other than the no answer to email or text and the chat never working it was awesome. When I called I got a someone who helped me and was awesome.
Thank you..
Had parts needed pieces for..
Great site to order from, easy to navigate. Everything is explained in English and ordering is a breeze. Will defiantly order more from Extreme Terrain in the future. Good Job Ya All.
I always have a good experience in ordering from this website I recommend those who take pride in the ride to order from this place. Awesome Service awesome items. Very happy customer.
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Starting out a business in their parents' basement more than 15 years ago, co-founding brothers Steve Voudouris and Andrew Voudouris now run a thriving business at the forefront of the aftermarket auto retail industry. They are dedicated and committed entrepreneurs. Providing excellent customer service and an incredible shopping experience are their main objectives, which have allowed AmericanMuscle, ExtremeTerrain, and AmericanTrucks to flourish as well and as quickly as they have over the years.
Thank you for speaking with me!
If you need anything else, please feel free to reach out.
Amy
Ext 257